UX Optimization Best Practices to Improve User Experience

User Experience (UX) optimization isn’t just a design choice. It’s a conversion strategy. If your site is confusing, slow, or frustrating to use, people bounce. They won’t dig for what they need. They’ll leave.

And most won’t come back. According to the Baymard Institute, 88% of online consumers are less likely to return to a site after a bad user experience.

Good UX removes friction. It helps users find what they need faster, trust your content, and stay long enough to convert. It also signals to Google that your site is useful, which improves rankings, engagement, and retention.

This guide breaks down the UX best practices that actually move the needle. No theory. Just clear, actionable ways to make your site easier to use and more effective at turning visitors into customers.

Key Takeaways

  • Effective user experience (UX) optimization starts with understanding your audience. Use data, heatmaps, and behavioral insights to design around real user needs, not assumptions.
  • Simplicity wins. Clean layouts, clear navigation, and fast-loading pages make it easy for visitors to engage and convert.
  • Mobile-first design is essential. With most users browsing on phones, responsive layouts and touch-friendly interfaces are critical to user satisfaction and search visibility.
  • Great UX directly improves conversions. Every element, from your CTA to your checkout, should guide visitors smoothly toward a goal without friction.
  • Testing never stops. Continuous A/B testing, analytics tracking, and user feedback loops keep your UX aligned with evolving expectations and business results.

Why User Experience Matters

User Experience (UX) optimization improves more than just aesthetics, directly affecting how well your website performs. A frustrating layout, slow load time, or confusing interface can increase bounce rates, reduce conversions, and damage brand credibility.

When visitors arrive, they’re deciding whether to stay or leave within seconds. If key elements are hard to find or the mobile experience falls short, you lose them.

Clear, intuitive design helps users find what they’re looking for and take the next step. That might mean reading more, subscribing, or completing a purchase. It’s also a core part of conversion rate optimization, where even small UX changes can lead to measurable gains. CRO and UX are areas that more and more marketers are devoting increased budgets to.

A graphic talking about how marketers are spending CRO/UX budgets in 2025.

User experience also plays a role in how search engines evaluate your content. Signals like mobile usability, site structure, and page performance can influence your visibility, even if UX itself isn’t a ranking factor.

When you improve the way people experience your site, you improve nearly every performance metric that matters.

How UX Supports SEO

User experience and SEO share the same goal: helping people find what they need quickly and easily. SEO drives traffic, while UX keeps visitors engaged once they arrive.

Search engines now factor experience quality into rankings. Google’s Core Web Vitals evaluate how fast a page loads, how smoothly it responds, and how stable the layout feels as it renders. When pages perform well, users stay longer and bounce less, which signals quality to search engines.

Mobile usability plays a major role too. With mobile-first indexing, Google often ranks sites based on their mobile experience. A responsive design that works across all devices improves both accessibility and visibility.

Strong UX optimization helps your SEO work harder. The better your experience, the easier it is for users to explore, trust, and convert.

Next, we’ll break down the UX best practices that make those results possible.

UX Best Practices

The following UX best practices will help you design faster, simpler, and more effective experiences that keep users engaged from their first click to conversion.

Know Your Target Audience

Effective UX optimization starts with understanding who your users are and what they expect from your site. When you base design decisions on real data instead of assumptions, you can create experiences that feel natural, relevant, and easy to use.

Collect audience insights through analytics, user surveys, and behavior tracking. Build personas that capture motivations, preferences, and pain points. These details help you personalize the experience, from navigation to recommendations, in ways that feel helpful, not forced.

Personalization is a proven factor in increasing conversions, so it makes a good starting point for your UX improvements:

A graphic showing how much personalization impacts conversions.

Thrive Market is a strong example of user understanding in action. The healthy food retailer tailors its shopping experience through an onboarding quiz that asks about dietary needs and personal goals. Shoppers receive customized product recommendations and grocery lists that match their answers, which removes friction and builds trust from the first visit.

Thrive Market's homepage.

When you design around what your audience values most, engagement becomes effortless. The next step is to make that experience as simple as possible.

Keep Things Simple

Simplicity is one of the most powerful UX best practices. Users form an opinion about your site in seconds. Cluttered layouts and confusing navigation create friction. A clean, structured interface helps visitors find what they need quickly and trust what they see.

Research shows that 88 percent of users are less likely to return after a bad experience. Simplicity isn’t just a design preference. It’s how you keep people on your site and build trust with every interaction.

Apple’s website remains one of the clearest examples of simple, effective design. The layout uses generous white space, clean typography, and bold product visuals that highlight what matters most. Each page features short, direct copy and clear calls to action such as “Learn more” or “Buy.” This approach keeps attention focused and makes navigation effortless.

Simple design improves accessibility and reduces cognitive load. It helps users stay oriented and confident as they explore. Once your site feels easy to use, the next step is making sure it performs the same way on every device.

Build Around Mobile

Mobile traffic now dominates the web, and most users expect sites to work perfectly on their phones. If your layout isn’t responsive, you’re losing potential customers before they ever see your content.

Mobile UX design focuses on speed, clarity, and easy navigation. Pages should load fast, text should be readable without zooming, and buttons should be large enough to tap comfortably. A smooth mobile experience keeps users engaged and signals quality to search engines under Google’s mobile-first indexing. It also helps with cart abandonment.

A graphic showing what UX changes reduce cart abandonment.

Starbucks offers a strong example of mobile-friendly UX in action. Its responsive design adapts across screens, and the app’s ordering system is simple enough to use one-handed. Customers can browse, order, and pay in seconds, which builds loyalty through convenience.

The UX of the Starbucks app.

Source

Mobile UX optimization improves both experience and performance. When users can navigate easily, they stay longer and convert more often. Next, we’ll look at how to guide those users toward the actions that matter most.

Set Goals and Guide Users There

Every great UX design starts with a clear goal. Users should always know what to do next, and every part of your layout should make that path obvious. When visitors understand your purpose, they’re more likely to take action and complete the journey you’ve built for them.

Strong UX optimization is goal-driven. Each page should serve a specific purpose, whether it’s capturing a lead, driving a purchase, or encouraging engagement through smaller actions such as watching a video or subscribing to a newsletter. These soft goals build trust and move users closer to conversion.

Dropbox demonstrates this principle with focus and simplicity. Its homepage centers around a bold, high-contrast “Try Dropbox Free” call to action button that stands out from surrounding content. The message is clear, the design uncluttered, and the action frictionless. This clarity of direction keeps users moving toward sign-up without confusion or distraction.

The DropBox homepage.

When your site guides users naturally, you reduce hesitation and increase conversions. The next step is to make sure that experience loads fast enough to keep them there.

Focus on Loading Speed

Speed is one of the simplest ways to improve UX optimization. A slow site frustrates users, hurts engagement, and damages your search visibility.

A graphic showing the impact of page load time on organic ranking and conversion rates.

Fast-loading pages make your entire experience feel smoother and more trustworthy. They also reduce bounce rates and improve rankings because search engines use page performance as a quality signal.

There are practical ways to keep your site fast. Compress images, enable browser caching, and minimize heavy scripts or animations. Consider using a content delivery network (CDN) to distribute resources more efficiently.

When users can access your site instantly, they’re more likely to explore and convert. The next step is making sure that navigation keeps those visitors moving in the right direction.

Use Clear Navigation

Navigation is one of the simplest ways to improve UX. Visitors should be able to find what they need without stopping to think about where to click next. When users can move through your site effortlessly, they stay longer and engage more.

A common rule of thumb is that users should reach any key content within three clicks. While it’s not a strict requirement, the idea still holds: fewer steps mean less frustration and more conversions.

Best Buy demonstrates this principle with effective breadcrumb navigation and well-structured menus. Each category flows naturally into the next, making it easy for shoppers to explore products without getting lost. Clear labels, consistent placement, and visible CTAs reduce confusion and build confidence as users browse.

Breadcrumb navigation on Best Buy's website.

Good navigation creates momentum. It guides users from curiosity to action and supports the next layer of UX design, establishing a strong visual hierarchy.

Design Hierarchy

Design hierarchy gives structure to your website and helps users focus on what matters most. It’s the principle of using layout, size, color, and placement to show importance and guide attention. When your visual elements follow a clear order, users can navigate your content naturally and confidently.

People don’t read web pages from top to bottom. They scan. Good design aligns with that behavior using visual cues to lead the eye in a predictable flow. Larger fonts, contrasting colors, and prominent placement signal priority and make it easier for visitors to decide what to do next.

Netflix provides a great example of design hierarchy done right. The homepage features bold hero images, clear typography, and obvious CTAs like “Play” and “More Info.” Each element has a specific purpose, guiding users from interest to action without confusion.

Netflix's design hierarchy.

Strong hierarchy keeps your design accessible, clear, and easy to use. The next step is to make sure every user can experience it the same way.

Make it Accessible

Accessibility is a core part of UX optimization. Every visitor should be able to navigate, understand, and interact with your site, no matter their abilities or the device they use. When your design works for everyone, you build trust and expand your audience.

Good accessibility starts with simple design choices. Use high-contrast colors for readability, add alt text to images, and make sure every function on your site can be accessed by keyboard. Provide captions for videos and use clear, descriptive link text so screen readers can interpret your content accurately.

Accessibility also includes transparency. Make privacy settings and cookie preferences easy to find and understand. When users know how their data is handled, they feel safer engaging with your content.

Collective Thoughts provides a strong example of accessibility done right. Each article includes an easy-to-find audio version, giving users multiple ways to engage with the same content.

Accessibility on Collective Thoughts' website.

For official standards, review the Web Content Accessibility Guidelines (WCAG). Accessible design benefits every visitor and keeps your site usable across devices, which is especially important for complex actions like forms and checkouts.

Streamline Forms and Checkouts

Checkout friction is one of the biggest UX killers in e-commerce. Every extra click, field, or delay gives users a reason to leave. According to the Baymard Institute, the average cart abandonment rate is nearly 70 percent.

Simple, efficient forms create a faster path to conversion. Ask only for essential information, and make sure labels are clear. Use autofill and progress indicators so users always know where they are in the process. Guest checkout options and flexible payment methods such as PayPal, Apple Pay, and Google Pay remove unnecessary steps that slow people down.

Amazon set the standard for streamlined checkout. Returning users can buy instantly using saved details, skipping the typical multi-step process. That speed and convenience are why the feature became a benchmark for great UX optimization.

Amazon's checkout method.

When the path to purchase feels effortless, conversion rates rise. The same principle applies to browsing, users should be able to find what they want just as easily.

Use Product Filters and Site Search

Filters and search tools are essential to strong UX optimization. When users can find what they need quickly, they’re more likely to stay, explore, and buy. On large e-commerce sites, well-designed filters reduce decision fatigue and keep the experience organized.

Zappos is a standout example. Its product pages let shoppers filter by size, color, price range, and brand, all from a clean, intuitive sidebar. The site also uses smart search that suggests relevant products as you type, saving time and minimizing frustration. Every interaction feels smooth because the structure matches the way people actually shop.

The Zappos website.

Good UX best practices make discovery easy. Use predictive search, logical categories, and visual cues like color swatches to help users narrow results faster. When navigation feels effortless, users feel in control, and that control leads to more confident conversions.

The next step is communicating what happens after each click so users always know what to expect.

Test, Test, and Test Again

UX optimization is never finished. Designs that work today can feel outdated or confusing tomorrow. Regular testing keeps your experience aligned with real user behavior instead of assumptions.

Start by using analytics to identify where users drop off or hesitate. Tools like Google Analytics and ContentSquare reveal how people scroll, click, and move through your site. Session recordings and heatmaps show which elements attract attention and which ones get ignored.

ContentSquare's website.

A/B testing takes it further. Platforms such as Optimizely or VWO let you compare two versions of a page to see which performs better. Even small adjustments to headlines, layouts, or CTAs can have measurable impact.

The goal is consistent improvement. By testing, analyzing, and iterating regularly, you build a user experience that gets stronger with every insight. Next, we’ll look at how to measure that progress through key UX metrics.

Track Key Metrics for UX Success

Great UX is measurable. Tracking the right data shows whether your optimizations are actually improving the experience. Without clear metrics, you’re just guessing at what works.

Start with the fundamentals. Bounce rate tells you if visitors find your content relevant. Engagement rate shows how long they stay and how deeply they interact. Conversion rate reveals how effectively your UX supports business goals. Together, these numbers tell the story of your site’s performance.

Core Web Vitals are equally important. They measure loading speed, interactivity, and visual stability, the technical foundations of user experience. Improving these signals helps both users and search engines trust your site.

Be sure to monitor these metrics regularly. When you track, analyze, and act on the data, your UX gets sharper and more effective over time. That ongoing improvement is what separates good experiences from great ones.

FAQs

What is user experience?

User experience (UX) is how someone feels when interacting with your website, app, or product. It includes everything from design and navigation to speed and usability. Good UX helps people find what they need quickly and enjoy the process, which builds trust and increases conversions.

What is UX optimization?

UX optimization means improving your site’s design, structure, and performance to make it easier and more enjoyable to use. It focuses on removing friction, improving speed, and guiding users toward clear goals. The result is higher engagement and stronger business results.

What are UX best practices?

UX best practices are proven methods for creating a smooth, intuitive digital experience. They include understanding your audience, simplifying design, using clear navigation, optimizing for mobile, improving accessibility, and testing regularly. These principles make your site more usable and trustworthy.

How do UX best practices impact SEO?

UX best practices directly affect SEO performance. Search engines reward sites that load quickly, work well on mobile, and provide a smooth, intuitive experience. While metrics like time on page or bounce rate aren’t direct ranking factors, strong UX helps users find what they need, stay engaged and complete tasks, which all contribute to better overall performance.

How can I improve website UX?

Start by analyzing how users interact with your site. Simplify your layout, improve page speed, and test your navigation flow. Use clear CTAs and make sure your content is accessible and easy to read.

What tools can I use to test my UX design?

Tools like Google Analytics and ContentSquare help you see where users click, scroll, and drop off. You can also run A/B tests with Optimizely or VWO to compare layouts and features. User feedback platforms such as UserTesting provide direct insights from real visitors.

What is mobile UX design?

Mobile UX design ensures your website works seamlessly on phones and tablets. It includes responsive layouts, readable text, quick load times, and tap-friendly buttons. Strong mobile UX improves accessibility, reduces bounce rates, and helps your site perform better in mobile search results.

Conclusion

Implementing these UX best practices can dramatically improve the user’s journey across your site, increase conversions, and elevate your brand reputation.

Remember, understanding your audience is extremely important. Everything you design should be with your users in mind. Keep things simple, prioritize accessibility, don’t forget about mobile, and never stop testing and refining.

Get started today by examining your site’s user experience and identifying areas for improvement. It may be time to revisit your mobile optimization. Or do your forms need streamlining for a smoother checkout process?

Every change you make can potentially improve your users’ experience and, by extension, your bottom line.

Read more at Read More

How to Choose a Digital Marketing Agency That Actually Delivers

You found a digital marketing agency that feels like the one.

The pitch was perfect. They “get” your goals. Their case studies are impressive.

But a few weeks later, reality starts to set in: slow responses, recycled strategies, and reports that don’t show any tangible results.

This scenario is painfully common, but it’s not inevitable.

Choosing an agency that performs as well as they sell is possible — if you know what to look for.

In this guide, I’ll cover:

  • Red flags that signal an agency might overpromise and underdeliver
  • Green flags that separate the great partners from the mediocre ones
  • Must-ask questions to help you spot these flags before you sign the contract

You’ll also get real-world advice from experienced marketing leaders who’ve seen both dream partnerships and nightmare contracts.

By the end, you’ll know exactly how to choose a digital marketing agency in 2026. One that drives results instead of draining your budget.

First up: Vital questions to ask before jumping into a partnership.

Before You Hire a Digital Marketing Agency, Ask These Questions

Finding the right agency starts with understanding what you need and why.

Do You Have Product-Market Fit and a Clear Target Audience?

Even the best agency can’t sell a product that doesn’t solve a real problem for a defined audience.

If product-market fit isn’t there, your results will stall.

Ask yourself:

  • What pain points do we solve?
  • Who’s willing to pay for this?
  • Who else is competing for this audience?

Use a market analysis tool like Semrush’s Market Overview to confirm there’s real, sustainable demand.

For example, a quick search for Purina pet food shows strong growth and evenly distributed traffic — a clear sign of opportunity.

Semrush – Market Overview – Summary

That’s the kind of demand signal you want before investing in outside help.

Do You Have a Clear Goal for Your Marketing Strategy?

A marketing agency can help you refine your goals.

But you’ll get better results when you already know what success looks like.

Vague goals like “increase website traffic” sound good, but they’re too broad to measure. Instead, set SMART goals — specific, measurable, achievable, relevant, and time-bound.

Smart Goals

Here’s what a SMART goal looks like in action:

“Generate 120 qualified demo requests per month within four months by improving landing page copy and optimizing Google Ads.”

Clear goals like this help you find the right agency. And give them a focus to rally around and drive results.

Do You Have the Bandwidth to Manage an Agency?

Working with an agency isn’t a set-it-and-forget-it kind of task.

Regular, consistent communication with your agency is part of this process.

Marketing Agency Commonication Loop

Sure, the level of autonomy will depend on the agency and the work.

But generally, the best agencies keep the door to conversation open.

Here’s what you can expect:

  • Provide materials and align on strategy and deliverables up front
  • Join weekly or biweekly check-ins (typically about an hour)
  • Review work and share feedback monthly

Pro tip: Assign one internal “agency owner.” Their job will be to keep decisions moving, share context fast, and unblock workflows.


Do You Know What Marketing Services You Need?

“Full-service marketing” sounds great. Until you realize you’re paying for tactics that get you nowhere.

There are many types of digital marketing agencies:

  • SEO and content: Drive organic growth through optimized content
  • PPC: Manage and optimize paid campaigns
  • Social media: Build brand awareness and affinity
  • Branding and design: Shape your visual identity and messaging
  • Video: Create video content that converts
  • Consultant: Help define priorities before execution

But before you pick one, identify what’s already working (and what’s not).

The more specific you are about your needs, the easier it is to find a partner whose strengths align with your goals.

Start by looking at your top-performing channels, campaigns, and content in analytics tools.

GA4 – Pages and Screen – Table

If content and partnerships drive results for you, that’s a hint about where to invest.

Next, check what’s working for your competitors.

For example, Semrush’s Organic Social tool reveals how your competitors generate traffic from social media.

Semrush – Organic Social – TCL & LG – Traffic Trend

And tells you exactly which platforms send the most traffic to their websites.

Semrush – Organic Social – TCL & LG – Top Sources

If others in your space are thriving on social while you’re not, that’s a clue to where you could expand.

Pro Tip: Before looking for an agency, ask yourself: Do I need strategy, execution, or both?


Is Your Internal Team Aligned on What You Need?

Clear goals mean nothing if your team isn’t aligned.

Without internal buy-in, even the best agency partnership can derail fast.

Marketing leader Eric Doty learned this the hard way.

After hiring an agency for a logo redesign (and spending weeks on revisions), leadership revealed they wanted to keep the full company name.

“In the end, we wasted around $15,000 on these iterations when all the company really wanted was to change the font.”


Avoid this by:

  • Defining who owns the agency relationship
  • Deciding who signs off on deliverables
  • Getting stakeholder input before work gets started

The 4 Quadrants of Marketing Agency Alignment

Once you’re aligned internally, you’re ready to align externally with your agency.

6 Red Flags That a Marketing Agency Will Waste Your Time (and Budget)

The sales call sounds great.

But how do you know whether the relationship will work long-term?

Don’t go in blind. Here are six warning signs and how to spot them.

1. They’re Not Willing to Invest Time in You

This isn’t something an agency will just come out and say directly. But there may be indications that they’ve currently got too much on their plate.

(And you’re about to be thrown onto the back burner.)

For one, look for a high amount of employee turnover. Employees leave when stress is high.

Check LinkedIn to learn about their employees and watch for downward growth trends.

LinkedIn – Company – Growth trends

You’ll also want to pay close attention to the discovery call.

If it’s all about them and nothing about you, that’s a sign they’re not taking the time to understand your business.

Calendly – Select a Date & Time

An agency that “yeses” you to death without adding ideas or offering pushback is another red flag.

They’re likely more focused on producing work as fast as possible than on providing a sustainable strategy.

Pro tip: Ask for a sample strategic recommendation on the call. Something lightweight like: “How would you improve our blog content?” The right agency will share high-level insights — not just a sales script.


And it’s never a good sign if they get defensive when you ask questions.

This can be an indicator that they’re not willing to invest time in the relationship.

Fractional CMO Amanda Milligan has had this experience.

Here’s her agency horror story:

I once hired an agency to help run paid social ads, and they did the absolute bare minimum. I had to point this out to get any attention, and by then, our three-month trial engagement was practically over, and we saw no results. While I don’t know for a fact it’s because we were on the lower end of their engagement value, it seems likely.


Looking at recent testimonials or mentions of the agency can help.

Recent testimonials

But sometimes, asking pointed questions is the best way to get an answer.

For example:

  • What’s your typical engagement type?
  • How long are your typical engagements?
  • How many clients does your team normally work with at once?

By asking these questions, you’ll get a better sense of the agency’s bandwidth.

2. Their Offerings Haven’t Evolved (or Have Evolved Too Much)

It’s no secret that marketing has evolved over the past few years.

And AI has only accelerated those changes.

So, if an agency hasn’t evolved its strategy to match the industry, it’s a sign they’re coasting on an outdated approach.

Want to find this out before the discovery call?

First, check the age of their case studies. Older case studies indicate a strategy that hasn’t changed.

Older case studies

Next, look at the wording on their services page.

If it sounds generic or dated, that’s a red flag.

In the example below, wording like “Taking over Google” is no longer fully relevant.

Plus, there’s no mention of local search or AI results.

(Which is odd, since they target local businesses.)

Pro tip: Trend chasing is another huge red flag. If you see a digital marketing agency that’s majorly pivoted without the data or case studies to back up those decisions, then you may want to steer clear.


Make sure they’re thinking ahead — not clinging to old playbooks — by asking:

  • How have your offerings changed in the past year?
  • How has your process changed since AI came on the scene?
  • How much does your team use AI when creating deliverables?
  • What’s your perspective on marketing in the AI era?

3. They Won’t Allow for a 30-Day-Out Clause

Agencies don’t want to get burned.

But you don’t want to get stuck in a relationship that’s not working.

Shorter contracts may not have an out clause. But if you’re getting ready to sign a contract for a year or more, and there’s no way out of that relationship, that could be a red flag.

SEO Services Agreement

For longer contracts, a 30-day out clause is typical. That means you both can leave the contract if things aren’t working out.

If you ask for this clause and the agency is pushing back hard, that’s a warning sign.

Amanda agrees:

No failsafe means the agency knows retention is a problem. And they may be more focused on cash flow than results.


Again, communicating clearly is important here.

When in doubt, ask the digital marketing agency these questions:

  • How have you handled failed campaigns in the past? Did you course-correct mid-campaign, or offer free revisions?
  • What barriers to success do you see with our engagement?
  • What’s your policy for a 30-day out in the contract?

4. Communication Isn’t Clear or Easy

The way your agency communicates during the discovery phase is a key indicator of how they’ll communicate once that contract is signed.

Here are some key warning signs you could see early in the process:

  • You have to chase them for updates or next steps: If getting in contact with the agency is hard before you sign the contract, don’t expect it to improve later on.
  • You can’t get clear answers to your questions: Asking about timeline, resources, and processes is normal. If they can’t give you straight answers to basic questions, beware.
  • You have no idea who you’ll be working with: It’s typical to talk to a salesperson or account manager in the early stages. But if you get pushback when asking to speak to the people you’ll be working with, that’s a red flag.

Chelsea Castle, head of brand and content at Close, experienced this firsthand.

Here’s her agency horror story:

One of my biggest career mistakes was not speaking up sooner and louder about yellow flags with an agency. From the initial meeting, something felt off in our communication. There were bumps and issues throughout the entire nine-month engagement. We didn’t love the output, and they weren’t doing things we suspected they should be doing.

Collaboration and communication were messy. We ended up firing this agency and losing the five figures spent on them, which left us with no completed work. Talk about a challenging conversation with your CEO!


To know more about communication before signing the contract, ask questions like:

  • Who’s my main point of contact with your agency?
  • Who’s going to be working on the project with me?
  • Who will be included in the check-in meetings?
  • At what points in the process do you track metrics to assess if we’re on the right track?

5. They Promise More Than They Can Reasonably Deliver

Overselling can lead to disaster down the road. But, how do you know if an agency is selling something they can’t deliver?

First, look at the language they use to describe their services or results.

If they make exaggerated claims or promises, it’s worth pausing.

For example, this agency’s website has red flags written all over it:

Website – Red flags

(I wish this were a made-up website, but it’s not.)

Claims like this sound great, but it’s important to take a step back and look at the facts.

  • Can they actually back up their claims with real examples?
  • Can they reasonably guarantee results without knowing anything about the potential client?

Danni Roseman, a brand manager at a SaaS company, hired an agency that promised the world but didn’t live up to expectations.

I assumed a team would handle our project. We later found out that only one person had the expertise we needed. It wasn’t enough. Deadlines slipped, quality dropped, and “edits” turned into full rewrites on our end. Hand-holding your agency isn’t part of the deal.


An agency that’s focused on revenue may sell more than the team is capable of doing, and you’re left with the aftermath.

Another side to this is whether the team has experience using or integrating with your tech stack.

Eric once worked with an email marketing agency that promised big things.

But ended up having no experience integrating with Microsoft Teams (a must-have for his company).

They decided to lead a procurement process for us to find a tool that integrated with Teams. This turned into a massively bloated project, when, really, they should’ve just told me from the get-go that they had no experience with this tool.


So, how do you make sure that what the sales team is offering can actually be delivered down the road?

First, ask pointed questions like:

  • Who on your team has experience working with the tools in our tech stack?
  • How much experience does your team have with these tools?
  • How many years of experience does the team have in this type of project?
  • What’s the project (within the type of service you’re looking for) that you enjoyed working on the most?
  • Can you give me some names of people I can talk to about your work?

Lastly, get references.

The sales team is going to say everything right. You need something solid to back up those claims.

Further reading: 12 Best SEO Tools


6. Their Process Is a Big Black Box

Most agency websites say some version of “We do X for Y.” But can they explain how?

This is something you can check for on their website.

For example, what do their case studies look like? Are they just screenshots, or do they explain the process behind the work?

Here’s an example:

Example of case studies

What looks impressive at first glance melts away when you realize these are just screenshots.

No discussion of the work, no explanation.

Here are some other warning signs to look out for:

  • Their process isn’t up for discussion: If an agency tells you anything along the lines of, “Trust us, we’ll handle it,” beware
  • They’re using the same templated strategies for every client: On the discovery call, are they bringing ideas to the table? Do they take your unique situation into account?
  • Their reporting is focused on big-number vanity metrics: Case studies with numbers are great. But do those numbers tell you a story of real impact?
  • They can’t explain why something worked: This could mean the team has little understanding of the mechanics behind the results

Email marketing services

If you’re not sure about their process, ask questions like:

  • How do you approach new engagements?
  • How much time do you spend determining strategy?
  • How is the strategy adjusted as time goes on?
  • How often will we meet for check-ins?
  • Can you tell me about a project you worked on (in this vertical/type) that didn’t go well? How did your team handle that situation?

When you’re evaluating an agency, Chelsea’s advice rings true:

Ultimately, I think the biggest flag cannot be said; it can only be felt. Intuition and how you connect with someone are crucial in selecting and building long-lasting external relationships.


6 Green Flags You’ve Found a High-Performing Marketing Agency

Despite the horror stories we’ve discussed, great agencies do exist.

Here are the most common green flags — and tips for choosing a digital marketing agency that will actually deliver on its promises.

1. They Start with Questions, Not Tactics

The right agency feels like a partner.

They’re curious about your business and invested in your success.

On the discovery call, look for all of these green flags:

  • They start by asking deep questions about your business model, ICP, positioning, and goals
  • They’re comfortable pushing back respectfully if a strategy doesn’t align with best practices
  • They focus on how their work ties to your business outcomes, not vanity metrics

For example, KlientBoost, a PPC agency, doesn’t just offer standard strategy packages.

They ask questions about what the client needs, their goals, and their situation.

KlientBoost – Pricing

This information lets them tailor quotes to each client’s needs.

2. You Get Good Feedback From Third Parties

Good feedback, testimonials, and reviews are always a green flag.

First, check vetted, third-party review sites like Clutch.

Look for reviews that mention:

  • Quality of the digital marketing agency’s work
  • Communication style
  • Costs
  • Timing

Clutch Inbox Army – Reviews

Some reviews even include specific numbers and results.

Clutch – Review example

Another way to get feedback is to ask your network.

Ask around in your favorite Slack communities and check on Reddit or LinkedIn.

You’ll learn who’s worked with this agency and what their impressions are.

Slack – Community impressions

Chelsea swears by using your network to find good agencies.

The best hires for me have almost always come through network referrals. When a trusted friend or colleague makes a recommendation, they’re risking their reputation to vouch for them. So you can be confident they’re worth your time.


What should you do if you don’t have any network recommendations?

Check out industry award winners, says Chelsea:

When I needed to hire a web design agency, I looked at Webflow’s Webby winners. While many great agencies don’t get awards like this, it was a sure bet to start my search by looking at those recognized in this credible, trustworthy way. I ended up finding a fantastic partner who was great to work with.


Within awards like Webby, you’ll find some incredible projects (and the agencies that made them happen).

Websites & Mobile Sites

Pro tip: Browse Semrush’s Agency Partner directory to find top agencies in your area and read real client reviews.

Semrush – Company list – US


3. The Full Team Will Be Involved in Communication

Knowing who’s involved in your project can help you have more confidence in the work being done.

Plus, if it’s easy to talk to the team before the project gets started, it’s a good sign that communication will be top-notch after the contract is signed as well.

Ask early on who will be on calls with your team.

If you find out it’s more than just one account manager, that means multiple people are invested in your engagement.

For example, check out this about page from content agency Beam:

Beam Content – Meet the team

You see the founders of this team.

But you also see the content producers and their social profiles. This level of transparency is a green flag.

4. They’re Transparent About Scope, Pricing, Timing, and How Work Gets Done

Your agency should be very clear about vital details upfront.

This includes:

  • The scope of the projects they do
  • Timing they can commit to
  • Any processes they use

For example, KlientBoost creates marketing plans for clients.

But even before you give them any information or sign up for a call, they show you a sneak peek of what a marketing plan looks like for their clients.

KlientBoost – Marketing plan

Another aspect of transparency is pricing.

Knowing what you’ll pay (and exactly what that cost includes) is essential to the project’s success.

That’s why some agencies, like A2Media, show their pricing right on their homepage:

A2Media – Pricing

Of course, not every agency lists its pricing publicly.

And there are plenty of different pricing structures, each with its pros and cons.

Black Propeller – Pricing structure

When talking about rates, ask the agency why they take the approach they do.

Get estimates for what each type of project entails.

If you’re comfortable with those ranges and estimates, include those in the contract.

When you can get clear answers to these questions, it’s a good sign they’ll live up to their promises.

5. Their Own Marketing Is Top Notch

When you find an agency you like, check out their marketing.

Most of the time, it’s a good indicator of the quality of their work.

In the past year, I’ve had two fantastic experiences with marketing agencies.

And both of them had one key aspect that was a huge green flag for me: their brand marketing was on point.

Take A2Media, for example.

The founder, Ademola, regularly produces video content on LinkedIn that generates strong engagement with his niche audience.

LinkedIn – Ademola – Video content

Another example is Beam.

They offer great content services to clients.

But they also produce fantastic content on their own website that’s both interesting and fun to read.

Beam – Interesting & fun content

This pattern repeats itself over and over again.

KlientBoost’s LinkedIn video ads aren’t only hilarious but also deeply relatable.

LinkedIn – KlientBoost's video ads

Juice, a brand and web agency, has an incredibly stylish and fun website.

Juice – Agency homepage

If they do great work for themselves, it’s a positive sign they’ll do great work for you.

6. Your Personalities Match

Yes, personality is subjective. And judging a marketing agency on “vibes” might sound a bit woo-woo.

But remember, this is a relationship. Hopefully, a long-term one.

So, the right agency should also match your style and get your vision.

Here are some green flags when it comes to personality match:

  • Their team seems genuinely excited about your product and mission
  • They treat your team members with respect, regardless of title
  • Their company culture aligns with yours
  • You enjoy working with them
  • They make collaboration energizing, not draining

Chelsea saw a personality match early on with a video agency, which gave her the confidence to move forward.

From the very first call, it just felt right. The agency owner and I instantly clicked and saw eye to eye on many things. He asked thoughtful, intentional questions that signaled respect, expertise, and a desire to find the best way to work together that prioritized me and my team. We’ve been working with this partner for more than a year, and have every intention of holding onto them for as long as we can.


Bonus: They Have Proven Expertise in Your Vertical

We’ve covered the most vital factors to evaluate when choosing a marketing agency partner.

But niche experience is worth considering, too.

While it’s not a necessity, it can be a really great bonus when combined with what we’ve discussed above.

For example, this agency focuses on dental practices:

Wonderist Agency – Dental marketing

While this agency focuses on marketing for law firms:

WEBRIS – Marketing for law firms

From just those two websites, it’s clear that their approach, strategy, and personality are very different.

And they’re each uniquely qualified to help clients in their chosen industry.

Other agencies may not have experience in your specific vertical. But they can demonstrate proven experience in the services you need.

For example, let’s say you want an agency that can help you show up in AI responses.

Then, you come across a case study like this:

Single Grain – Case studies

Obviously, this agency has adapted its services to include AI search.

And has proven expertise in exactly what you need.

Ready to Choose a Digital Marketing Agency? Trust the Patterns (and Your Gut)

Choosing the right marketing agency comes down to spotting patterns.

  • Red flags: Overpromising, poor communication, and teams that won’t invest time in your success
  • Green flags: Thoughtful questions, killer third-party reviews, and teams that practice what they preach

But don’t forget the value of your gut reaction.

If something feels off during discovery, it won’t magically disappear once the contract is signed.

The best agency relationships start with a genuine connection.

As Chelsea says, “In any kind of creative work, sometimes you really do just have to go off vibes.”

When you find a team that gets your vision, respects your goals, and makes collaboration energizing, that’s your signal to move forward.

Before you head into discovery calls, read 5 Crucial SEO Trends (and How to Adapt).

Understanding what’s happening in SEO will help you ask better questions. And spot whether agencies are using outdated tactics or staying ahead of the curve.

The post How to Choose a Digital Marketing Agency That Actually Delivers appeared first on Backlinko.

Read more at Read More

AI SEO Myths, Debunked: A No-BS Guide For Marketers

Marketers are making bold statements about AI SEO every day.

The problem?

Most of them are half-right at best.

“SEO is dead.”
“Long-form content is pointless.”
“AI SEO is just good SEO.”

Statements about AI SEO

Here’s the truth:

When it comes to AI, the answer is rarely that simple.

Are you trying to show up in ChatGPT or Google’s AI Overviews?

Do you want the AI to recommend your brand or cite your content?

Is the model pulling from training data or live web results?

Each of those questions has a different approach.

Trying to generalize only causes confusion.

So, let’s skip the hype and get specific.

This guide tests today’s biggest AI myths in SEO to uncover what’s true, what’s false, what’s complicated, and what all of it really means for your marketing strategy.

1. True or False: SEO Is Dead

False.

SEO still isn’t dead.

It’s just harder than it used to be.

This is where SEO is now

AI Overviews are stealing clicks.

Content volume has exploded.

And search behavior has fragmented.

Modern Search Journey

But that doesn’t mean SEO is dead.

What’s Actually Happening

The global SEO market is still growing at 16.7% a year.

SEO Industry Growth Projection

And Google Search itself continues to expand, according to Exploding Topics.

Google Daily Searches Growth

Also, so far it looks like AI tools are adding to search, not replacing it.

A Semrush study of 260 billion clicks found that Google usage stays steady — and even increases — after people start using ChatGPT.

Google usage stays steadyGoogle usage stays steady

That pattern makes sense when you think about how people actually use AI tools.

If you ask ChatGPT for “the best email marketing tools,” you’ll get a solid starting list.

But people often still return to Google afterward to compare pricing, read reviews, or see what others are saying.

Here’s the catch:

Sticking with traditional SEO alone is not a safe bet.

Semrush data predicts that, if current trends continue, AI search will overtake traditional search by 2028.

Google and LLM Unique Visitor Growth Projection (Moderate Case)

But even before AI went mainstream, people were searching beyond Google.

Back in 2022, Google data showed that about 40% of younger users preferred TikTok and Instagram for local searches.

Today, the search journey spans dozens of surfaces: Google, YouTube, TikTok, Reddit, Amazon, LinkedIn — and now, AI tools.

How People Search in 2025

SEO still drives discovery. It’s just one piece of a bigger visibility puzzle.

The future isn’t search engine optimization.

It’s search everywhere optimization — showing up wherever your audience looks for answers.

Takeaway: SEO isn’t dead. It’s diversified. Win by thinking beyond Google.


2. True or False: AI SEO Is Just Good SEO

True. And also false.

The fundamentals of SEO still matter.

But “just doing good SEO” won’t get you visibility in AI answers. That’s another AI myth.

What’s Actually Happening

Traditional SEO factors (metadata, structured HTML, schema markup, freshness) still help AI systems find your pages.

But AI answer engines trust what others say about you more than what’s on your own site.

AI analytics firm AirOps found that 85% of brand mentions in AI search come from third-party domains, not owned pages.

Off-Site Visibility in AI Search report

But that doesn’t mean on-site SEO no longer matters.

It’s the foundation of AI visibility.

AI engines are more likely to cite technically clean, current pages. They look for:

  • Metadata (title tags, meta descriptions, canonical tags)
  • Freshness signals (updated dates, last-modified tags)
  • Semantic HTML (clean heading hierarchy, proper use of <p> and <section>)
  • Schema markup

Side note: Google has confirmed that schema markup can help with AI visibility in its own products. It’s not a guarantee, but it’s smart technical hygiene. And it’s likely to become even more important as AI evolves.


That means your ranking foundation still matters, but it’s no longer enough.

AI visibility comes from combining:

  • On-site clarity: Technically optimized, easy-to-parse content
  • Off-site credibility: Brand associations built through mentions, citations, and expert recognition

Takeaway: SEO fundamentals get you indexed. Off-site authority gets you cited. AI SEO is about expanding what “optimization” means beyond your own site.


3. True or False: All AI SEO Works the Same

False.

Marketers talk about “showing up in AI answers” like it’s one game.

It’s not.

Google dominates the search landscape so much that traditional SEO is pretty unified — one platform, one algorithm, one analytics dashboard.

But there’s no single kind of AI visibility and no single playbook for earning it.

What’s Actually Happening

Every AI platform behaves slightly differently.

They draw from unique data pipelines, weigh off-site signals differently, and credit sources in their own ways.

For example, Google’s AI tools still echo its ranking system.

Originality.AI found that many Google AI Overviews come from the top 10 ranking pages.

Many Google AI Overviews come from the top 10 results

Other platforms look completely different.

Nearly 90% of ChatGPT citations come from pages ranked 21 or lower in Google.

Ranking Positions of LLM-Cited Search Results

But for brand mentions (answers that refer to your company), ranking seems to have more of an impact on ChatGPT.

Brands that rank on page one of Google show up more often in ChatGPT answers. Seer Interactive found a 0.65 correlation between high rankings and brand mentions.

Correlation of LLM Mentions by SERP Factor

In other words, if HubSpot ranks on page one for “CRM software,” ChatGPT is more likely to name it when users ask for the best CRMs.

Takeaway: Each platform plays by slightly different rules. Treat AI SEO like an ecosystem, not a checklist.


4. True or False: If You’re Cited by AI, You’ll Also Get Mentioned

Mostly false.

Mentions and citations aren’t the same thing — and one doesn’t guarantee the other.

  • Mentions = when your brand appears in the answer
  • Citations = when your content is trusted as a source

AI Search Visibility

You need both to stay visible long term.

What’s Actually Happening

If you had to choose, being mentioned matters more in the short term.

When someone asks ChatGPT for “the best CRM for small businesses,” you want your brand to show up, even without a link.

But long-term visibility compounds when you’re both seen and trusted.

Brands that are both mentioned and cited appear 40% more often in repeat AI searches, AirOps found.

Mentions Signal Staying Power

And that’s harder than you might think.

According to Semrush’s AI Visibility Index, fewer than 1 in 10 brands appear in AI answers as both mentioned and cited.

Semrush – AI Visibility Index Study – Source-Mention Overlap

Most only get one: they’re either mentioned without a link or cited without being named.

For instance, if I look up “What’s the best HR software for small businesses?” I get the following response from ChatGPT:

ChatGPT – Best HR software for small businesses

Of all the responses, only Rippling was mentioned as a good choice of software and cited as a source.

ChatGPT – Sources

Getting mentioned and cited consistently means playing a longer, smarter game.

To win both, you need to shape the way AI systems talk about your brand.

Earn mentions through off-site authority — PR, reviews, credible partnerships — and citations through trustworthy, reference-worthy content.

Takeaway: Mentions get you visibility. Citations earn you trust. You need both to last.


5. True or False: AI Engines Don’t Care About E-E-A-T

It’s complicated.

AI engines tend to cite pages that look trustworthy: clear sourcing, visible citations, and credible domains.

In other words, they look for the same things as Google’s quality control agents: experience, expertise, authoritativeness, trustworthiness (E-E-A-T).

What is E-E-A-T

It’s possible to get short-term wins with content optimized for large language models (LLMs) that skip traditional E-E-A-T.

But in the long term, trust signals still matter.

What’s Actually Happening

Google’s AI systems explicitly reference content quality and credibility when choosing what to cite.

Their guidance on “helpful, reliable, people-first content” directly ties to E-E-A-T.

How to appear in AI features


That means E-E-A-T signals still influence what gets surfaced in AI Overviews.

Outside Google, the pattern holds.

Different models vary, but most lean toward higher-quality, more credible domains.

For example, a 2025 study by PR platform Muck Rack found that 49% of AI citations came from trusted news outlets.

It’s not a formal E-E-A-T score, but it points in the same direction: engines reward credibility.

There are exceptions, though.

This may be because of the query fan-out process.

When AI engines use query fan-out, they break one question into many.

How LLM Query Fan-out Works

If a short page or definition answers a single sub-question directly, it might get pulled into that specific part of an AI answer.

Still, those are situational wins, not a replacement for authority.

And there’s more nuance here:

The Muck Rack study found that when questions got subjective — like asking for advice or step-by-step guidance — AI models pulled more from corporate blogs than authoritative news sources.

Muck Rack – Study

And SurferSEO also found that AI overviews often cite community sources like YouTube, Reddit, and Quora.

Top Domains Cited in AI Overviews

But, whether the LLMs are looking at official news sites, corporate blogs, or community sources, they consistently preferred credible content.

Credibility takes different forms. But AI systems pull from sources people trust most, whether institutional or experiential.

Clarity and organization make you easier to cite, but credibility will keep you there.

Plus, E-E-A-T keeps your content people-friendly as well as AI-friendly.

Takeaway: E-E-A-T still matters. It just needs to be paired with structured, clearly scoped content that AI systems can read and reuse.


6. True or False: Content Recency Matters Even More for AI Visibility

Mostly true.

Keeping content up to date has always been best-practice SEO.

And it’s also important for AI visibility on most of the public platforms.

But the relationship between freshness and visibility isn’t one-size-fits-all.

What’s Actually Happening

Seer Interactive found that nearly 65% of AI bot visits go to content published in the last 12 months.

Strong Content Recency Bias in LLMs

I checked this out for myself using ChatGPT. I asked the query:

How do I create an AI-optimized content strategy?


Then, I asked:

Can you show me the sources you used for that answer?


And it returned:

ChatGPT – Sourcesvwith Links & Dates

The earliest resource was from 2023.

(It didn’t find a date for the Airtable and RevvGrowth articles because they weren’t “visible in the header.”)

Finally, I asked why it chose those sources to answer the question.

It returned:

ChatGPT – Summary table

Note: It listed recency as its top criteria.


But there’s some variation in how important recency is.

Seer Interactive found that freshness matters most in fields like finance, HR, and tax, where outdated data loses credibility fast.

In travel, the window is broader.

Evergreen guides (“best destinations for weekend city breaks”) still perform, but regular updates help maintain visibility.

Travel Industry LLM Content Strategy

And in energy, for example, relevance often beats recency. Educational, evergreen pages (“green vs. renewable energy”) continue attracting AI hits years after publication.

Even instructional content in slow-moving niches can perform long after it’s published.

Seer found AI bots still visiting decking tutorials written 10–15 years ago — proof that quality evergreen content can still hold its ground.

Takeaway: Fresh content gets more bot activity. But credible, well-maintained evergreen pages still win trust. Especially when they’re the best answer for the human behind the query.


7. True Or False: Long-Form Content Is Pointless to Create Now

False.

Many marketers are making a simple mistake:

They hear “AI prefers short answers” and conclude “AI prefers short content.”

AI is more likely to use or cite content that is structured so it’s easy to understand.

But that’s not about length. That’s about structure.

What’s Actually Happening

AI systems don’t skip long pieces.

They skip messy pieces.

Content passages with clear headings helps models scan, interpret, and extract the right snippets.

There’s nothing to say your content needs to be short.

Example: Ask ChatGPT for “the best resources to learn SEO,” and you’ll often see Backlinko mentioned.

ChatGPT – Best resources to learn SEO

Those guides are deep, not brief.

They’re cited because they give a complete answer in a format both humans and models can follow.

Long-form content also compounds your odds of being mentioned.

AI visibility is a probability game.

The more your content earns human discussion, the more likely it is to appear when AI answers a question.

And humans don’t rave about shallow content.

People share and reference the pieces that teach them something new: frameworks, research, comparisons, stories.

Cutting them down for AI only strips out the context that makes your brand trustworthy.

Takeaway: Long-form isn’t outdated. It’s still a way to build authority, trust, and the kind of signal both readers and AI models rely on.


8. True or False: You Should Skip the ToFu Content Now

False.

This is one of the most persistent AI myths in content marketing.

“If AI answers everything, why bother with top-of-funnel (ToFu)?”

But ToFu content still matters. It just has a new job.

In the past, you could publish a big guide like “What Is SEO?” and watch it climb the rankings.

Those broad, educational posts drove traffic because people had to click through to learn.

Now, AI Overviews and large language models answer those same questions right on the results page.

Google SERP – What is SEO – AI Overview

But that doesn’t mean top-of-funnel content is dead.

It just means it’s working differently.

What’s Actually Happening

ToFu content isn’t the traffic engine it once was.

But it still powers two things your marketing ecosystem depends on: awareness and authority.

ToFu Builds Awareness

ToFu content helps new audiences discover your brand, even if they don’t click.

When someone searches “What is the best time to send marketing emails?” and sees your brand name in a featured snippet or short summary, that’s still visibility.

Google SERP – Best time to send marketing emails

It’s like a digital billboard.

People might not visit your site right away, but they’ll start to recognize your name the next time they see it.

The more consistently your brand shows up around key industry topics, the more familiar it feels to your future buyers.

That awareness pays off later when they’re comparing vendors or deciding who to trust.

ToFu Earns Credibility

Google and AI systems both reward depth of coverage.

They look for brands that explain an entire topic — not just their own product.

A Search Engine Land analysis of 8,000 AI citations found that AI systems repeatedly pull from in-depth, trusted sources, not surface-level articles.

If your site only has bottom-of-funnel pages like “Why Choose [Your Product],” algorithms see a narrow view.

But when you also publish foundational explainers and educational content, it shows that your brand understands the full landscape.

That matters for AI visibility too.

Takeaway: ToFU content strengthens your overall site signals. Even if ToFu posts don’t drive conversions, they reinforce your brand’s expertise across the funnel.


9. True Or False: You Should Publish 10x More Content with AI

False.

In theory, more content should mean more visibility.

In practice, that’s not what’s happening.

Teams feel pressure to publish faster because AI makes production easier.

But volume isn’t the same as reach.

Most scaled AI content dies in search before it ever earns authority.

What’s Actually Happening

Graphite, an AI growth agency, found that AI-generated articles overtook human-written ones in late 2024.

AI Content vs. Human

But growth has stalled since then.

Maybe because marketers have learned a simple truth:

Those posts rarely show up in Google results or AI citations, as Graphite’s research shows.

AI Content Image

AI content may be faster and cheaper, but it’s not being seen.

Publishing in bulk can give a brief traffic lift.

More indexed pages mean more impressions — for a moment.

But that growth rarely lasts.

Google’s March 2024 Core and Spam Updates cracked down on scaled content.

Google – Scaled content abuse

AI platforms seem to be taking the same approach. They reward original insight and authority, not sheer output.

Takeaway: If you want visibility in both Google and AI search, slow down and build credibility.


10. True or False: High-Quality Content Is All You Need to Appear in LLMs

It’s more complicated than that.

Many marketers assume that if they simply create great content, AI tools like ChatGPT, Perplexity, or Gemini will automatically surface it.

But “great” isn’t enough.

High-quality content is a requirement. It’s what gets your pages seen, crawled, and trusted in the first place.

But visibility in AI search depends on something bigger: how consistently your brand is referenced and recognized across the web.

What’s Actually Happening

LLMs generate responses using two data sources:

  • Training data: The static dataset the model was trained on months (or years) ago
  • The live web: Real-time crawling and retrieval from indexed pages, like Google AI Overviews or Perplexity

Each system rewards a different kind of visibility, and each treats “quality” in its own way.

Training-data systems reward brand association.

When a model relies on its training data, it draws on patterns it has already learned.

That includes which brands are consistently associated with which topics.

If your brand’s name and theme appear together across thousands of credible pages, that association becomes part of the model’s long-term memory.

For example, Canva is strongly associated with “simple design.” So, if you ask ChatGPT “What is the simplest design program?” it’s probably going to answer Canva.

ChatGPT – The simplest design program

That’s how brands build “semantic ownership” of an idea.

Over time, those associations become the model’s defaults, a durable moat that competitors can’t easily displace.

Quality still matters here.

It determines whether people read, share, and cite your work — the human behaviors that create the signals AI later learns from.

Meanwhile, web-indexed systems reward structure and authority.

When an AI system relies on live web data, the process looks more like search.

Models retrieve pages in real time, parse structure, and extract concise, factual snippets.

In this environment, “quality” means clarity, structure, and credibility.

For example, if someone asks an AI tool “best CRM software for small business,” the model pulls from pages that look like strong search results.

In this case, that would probably be list posts with clear headings, comparison tables, and trustworthy sources.

A messy blog without structure or citations wouldn’t make the cut.

Takeaway: High-quality content is your ticket in, not your winning hand. Authority, structure, relevancy, and consistent brand signals are what actually get you cited in LLM answers.


How to Level Up Your SEO Strategy for AI Visibility

You’ve seen the myths. You understand the reality.

Now, here’s what to actually do about it.

The good news? You don’t need to blow up your entire SEO strategy.

Most of what you’re already doing still works.

You just need to expand where you’re looking and what you’re measuring.

Start Measuring What You Can’t See

Your analytics are lying to you by omission.

When someone discovers your brand through ChatGPT and visits you three days later, it shows up as direct traffic or a branded search. Zero attribution to the AI mention that started the journey.

Claude – Traditional Google Search vs ChatGPT Response

So you’ll need to:

Track the indirect signals.

  • Rising branded searches while organic clicks decline? That could be LLM discovery.
  • Direct traffic holding steady despite fewer Google clicks? Same thing.
  • Sales calls where prospects say “found you through AI”? You’re getting cited.

Use dedicated AI tracking tools.

Options include Peek.ai and ZipTie.Dev. For more comprehensive features, Semrush Enterprise AIO is a good option, especially if you need full-funnel visibility and advanced reporting.

Semrush AIO – Backlinko – AIO Overview

Build Authority in Overlooked Spaces

Build authority in the long-tail spaces where AI systems are already mining for answers.

Pick one narrow topic and own it completely.

Not “email marketing” — think “email deliverability for SaaS companies sending 100K+ messages monthly.”

To understand the types of prompts your audience uses in LLMs, use the Semrush AI Visibility Toolkit.

It surfaces real prompts from a large database and organizes them by search intent.

Semrush – AI Visibility Toolkit – Backlinko – Your Performing Topics

Publish multiple angles: beginner guides, advanced tactics, case studies, and common mistakes.

When AI systems look for expertise on that specific topic, you want your brand to dominate the conversation.

Get Cited Where Your Competitors Already Are

LLMs pull from expert clusters: groups of authorities that consistently appear together.

Here’s how to join that circle:

  • Guest post strategically: Target sites that already cite your competitors in AI answers
  • Participate in expert roundups: Even without a backlink, these mentions feed the associative web that LLMs learn from
  • Show up in communities: A thoughtful Reddit comment or detailed LinkedIn post can carry citation weight

Reddit – Shared experience comment

Create Content Worth Citing

Be structured, not short.

Use clear headings that answer sub-questions directly.

Chunk each section so that it can stand alone.

Chunked vs. Unchunked Content

Maintain E-E-A-T signals. Experience, expertise, authoritativeness, and trustworthiness still matter, especially for Google’s AI tools.

Life at Home – IKEA – Microsite

But pair them with clearly scoped content that AI systems can easily read and reuse.

And keep it fresh. Update stats, examples, and screenshots regularly.

Google SERP – Inspirational quotes about running

Get Your Teams Working Together

Getting cited in AI answers is a team sport.

How to optimize your website for AI search

The foundation starts with three teams working in sync:

  • Developers make your site technically accessible — clean crawlability, proper structured data, fresh metadata
  • SEOs structure content so AI can extract it — clear heading hierarchies, scannable paragraphs, strategic schema markup
  • Content teams create information worth extracting — genuine expertise, original insights, regular updates

Further reading: Check out AI Optimization: How to Rank in AI Search for more on cross-functional strategy.


Let Your Community Build Your Authority

When customers share your insights in Reddit threads or LinkedIn comments, they’re creating citation pathways that AI systems discover and value.

Create frameworks and original research people want to reference.

Reddit – Answer questions & interactions

Show up where your audience hangs out.

Contribute genuine expertise in forums and communities.

Every thoughtful answer associates your brand with your core topics.

Don’t Abandon What’s Working

Organic search remains a primary traffic driver — about 44% of visits in the U.S. in Oct 2025, according to SE Ranking.

Organic – Social – AI traffic media

So it’s a good idea to keep up your best-practice on-page SEO habits.

Keep optimizing site structure. Fix technical issues. Build backlinks from credible domains.

Think of LLM optimization as an expansion strategy, not a replacement.

Focus on Influence, Not Just Traffic

Traditional SEO measurement focuses on clicks and conversions.

LLM visibility measurement focuses on influence created.

Track metrics that matter for long-term influence:

  • Visibility score changes across different LLM models
  • Branded search growth (the downstream effect of AI discovery)
  • Market share shifts vs. competitors in AI answers

Competitor Comparison – Brand Share of Voice over time

When you see visibility increases, correlate them with branded search spikes in Google Search Console (GSC) to estimate real business impact.

AI SEO: Trust Data Over Hype

LLMs are evolving fast. So are the rules that shape visibility.

That’s why myths about AI don’t hold up.

The truth is more nuanced.

So don’t chase every new “AI SEO hack.”

Follow marketers whose opinion you already trust.

Then test, track, and adapt based on what actually moves the needle for your brand.

Want to go deeper?

Check out our full AI Search Strategy Guide and learn how to get your brand both mentioned and cited.

The post AI SEO Myths, Debunked: A No-BS Guide For Marketers appeared first on Backlinko.

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Local SEO Citations: What They Are & How to Use Them

Forty-six percent of all Google searches have local intent. That means nearly half the time someone types something into the search bar, they’re looking for something nearby, like a dentist or a plumber.

If your business isn’t showing up in those results, you’re losing easy wins. That’s where local SEO citations come in. These are the digital breadcrumbs that help search engines (and customers) find and trust your business.

Citations aren’t just for maps and directories anymore. With the rise of AI Overviews and platforms like ChatGPT and Perplexity pulling from trusted sources, having accurate, widespread citations can increase your visibility across all forms of search.

In this post, I’ll break down what local citations are, why they matter more than ever, and how to build them the right way, without wasting time on low-value directories.

Key Takeaways

  • Local SEO citations are online mentions of your business’s name, address, and phone number (NAP).
  • Citations help search engines verify your business is real and improve your visibility in local search results.
  • Accurate, consistent citations across trusted platforms build authority and trust for both search engines and users.
  • AI tools like ChatGPT and Google’s AI Overviews often surface citation sources, making them more important than ever.
  • The best strategy focuses on quality over quantity. Start with high-authority directories and expand into niche platforms.
  • Tools like BrightLocal, Whitespark, and Semrush can help automate citation building and cleanup.

What Are Local Citations?

Local SEO citations are online mentions of your business’s name, address, and phone number, commonly known as NAP. You’ll usually see these on business directories, review sites, apps, maps, and social platforms.

These citations act as digital trust signals. When they’re consistent and accurate across multiple platforms, search engines see your business as more reliable, which can improve your visibility in local search results.

As an added note, AI tools like ChatGPT, Perplexity, and even Google’s own AI Overviews increasingly rely on structured business data from trusted citation sources.

You can create citations manually or through tools (more on that soon), but either way, you need to keep them updated and consistent across all listings.

Local Citation Types

There are two broad categories of citations: general or core platforms and industry-specific directories. Both serve a purpose. The key is knowing which ones your audience actually uses.

Google Business Profile is one of the most important citation sources. Complete your profile with hours, categories, photos, and reviews. It directly feeds into Google Maps and local pack rankings, making it a must-have.

A Google listing for the The Jolly Goat Coffee Bar.

Yelp is another top-tier directory. A well-optimized listing here adds authority and may drive referral traffic.

A Yelp Page for The Jolly Goat Coffee Bar.

Bing Places for Business works similarly to Google’s platform and is still worth claiming, especially if your audience includes older users or anyone in corporate environments where Bing is the default search engine.

Facebook Business Pages double as citations and engagement hubs. They show up in search and allow customer interaction.

A Facebook page for The Jolly Goat Coffee Bar.

Apple Business Connect is important because Siri and Apple Maps pulls this information. 

The Jolly Goat Coffee Bar on Apple Maps.

Niche platforms like OpenTable (restaurants), Avvo (legal), Zocdoc (medical), or TripAdvisor (travel) carry extra weight in their verticals and often convert better.

Local chambers of commerce, review platforms like Trustpilot, and neighborhood networks like Nextdoor also count as valuable citations when relevant.

How Local Citations Help SEO

Local citations do more than just increase visibility. They build trust and help search engines connect the dots between your business and the communities you serve. That’s foundational for strong local search marketing.

While exact percentages tied to citation impact aren’t publicly available for 2024, multiple sources still cite NAP consistency and citation volume as foundational local ranking factors. For example, SOCi reports that 80 percent of U.S. consumers search for a local business online at least weekly, and if your listings aren’t showing up accurately, you’re not in the running.

Citations also support E-E-A-T (experience, expertise, authority, trust), all key signals Google looks for when ranking local results.

A good starting point is generally 30 to 50 accurate, high-quality citations to build a strong foundation and establish a baseline. Depending on your industry and market size, you may need more.

Even one inaccurate listing can hurt trust and confuse Google’s local algorithms.

Local Citations and LLM Presence

Platforms like Google’s AI Overviews and large language models (LLMs) like ChatGPT, and Perplexity pull data from structured, verified sources. That means your business listings on sites like Google Business Profile, Yelp, Bing Places, and TripAdvisor may be referenced automatically, if the information is accurate and consistent. See the example below from ChatGPT:

Even addresses can pop up in the results if they are online for the tools to pull.

LLMs don’t crawl the web like Googlebot, but they rely heavily on trustworthy, indexed data. A clean citation profile gives your business a better shot at showing up in AI summaries, especially for local service queries.

If your listings are messy or missing key info, you risk being ignored altogether, even if you rank well in traditional search.

This is where citation building becomes a proactive strategy, not just a foundational one.

What is Local Citation Building?

SEO citation building is the process of actively creating and maintaining listings for your business across third-party sites, like directories, maps, review platforms, and social networks.

Think of it like digital plumbing. You’re creating multiple, consistent “pipes” that point back to your business, and every new, accurate citation helps search engines and AI tools understand who you are and where you operate.

Let’s say you run a boutique gym in Chicago. Citation building would involve creating or updating your listings on Google Business Profile, Yelp, Bing Places, Apple Maps, and niche platforms like ClassPass or Mindbody.

Google results for Boutique Gym in Chicago.

It’s not a one-and-done task. Building citations takes ongoing effort, especially if you move locations, change your phone number, or expand services.

Most businesses use citation-building tools to scale this process and stay organized. That’s what we’ll cover next.

Local Citation Building Platforms

SEO citation building can be time-consuming if you’re doing everything manually. That’s why many marketers rely on specialized tools to create, audit, and manage citations at scale.

Here are three platforms that can help simplify the process.

BrightLocal

BrightLocal's homepage.

BrightLocal is an all-in-one platform for managing local SEO. It includes tools for citation building, auditing, and cleanup.

You can submit your business info to 100+ general and niche directories, fix inconsistent listings, and remove duplicates, all from one dashboard. It also tracks your citation status over time, so you can see what’s live, pending, or missing.

One standout feature is its ability to prioritize directories based on your industry and location, helping you focus on what actually moves the needle.

Pricing starts at $39/month, with individual citation submissions available from $2 per site.

WhiteSpark

WhiteSpark's homepage.

Whitespark is best known for its Local Citation Finder, a tool that helps you discover where your competitors are listed and where your business is missing out.

You can run audits, track your existing citations, and build new ones through customized campaigns. The platform also includes tools for citation tracking, reporting, and outreach.

Whitespark offers both DIY tools and fully managed services, making it flexible depending on how hands-on you want to be.

A free version of the Citation Finder gives you basic data on one campaign. Paid plans start at $39/month, with custom citation-building services priced separately.

Semrush Listing Management

Semrush Listing Management's homepage.

Semrush Listing Management helps you distribute and manage your business info across key directories from a single dashboard. You can update your name, address, phone number, and other details in one place, and it syncs across dozens of platforms.

The tool also flags issues like duplicate listings or inconsistent NAP data, so you can fix errors that hurt your local SEO. You can monitor your presence on Google, Yelp, Apple Maps, and other places, while tracking how visibility changes over time.

A free scan gives you a snapshot of your current listings. Full access starts at $20/month per location.

Best Practices For Local Citation Building

Citation building isn’t hard, but doing it well takes attention to detail and long-term consistency.

  • Start by auditing your current listings. Tools like Moz or BrightLocal can help you identify missing profiles, duplicates, or inconsistent details. Then, focus on the most visible platforms: Google Business Profile, Yelp, Bing Places, Facebook, and Apple Business Connect are great starting points.
  • Claim and complete your profiles. Don’t stop at NAP. Fill in everything you can, including a business description, website URL,  product or service categories, attributes, hours, holiday hours, service areas, and anything else that gives customers and algorithms more context. Additionally, add high-quality photos to show customers your location, products, or services. 
  • Be obsessive about consistency. Even small discrepancies like “St.” vs. “Street” can confuse search engines. Keep your NAP exactly the same across every platform.
  • If you’re managing listings at scale, look for platforms that offer API access or bulk editing tools. It’ll save hours of manual work.
  • Build a tracking system to regularly check and re-verify your listings. Businesses move, hours change, and platforms update their guidelines, things can fall out of sync fast.
  • Finally, take cues from your competitors. If they’re ranking in the map pack and listed on a directory you’re missing, that’s a signal. Focus on quality over quantity, and prioritize directories relevant to your niche.

And don’t forget to support your citation strategy with strong local link building. The two go hand-in-hand when it comes to building local authority.

FAQs

What is local citation building?

Local citation building means creating and maintaining business listings across third-party platforms like Google, Yelp, and Facebook. These listings include your name, address, phone number (NAP), and other key details. Accurate, consistent citations help search engines validate your business and improve your local SEO.

What are local SEO citations?

Local SEO citations are online references to your business’s name, address, and phone number, even if there’s no link. You’ll usually find them on directories, review sites, apps, or social platforms. When these citations are consistent and appear on trusted sites, they improve your visibility and authority in local search.

How do local citations help SEO?

Citations tell search engines that your business is real, active, and relevant to a specific location. They also reinforce your trust signals and support local ranking factors like E-E-A-T (experience, expertise, authority, trust). Inconsistent or missing citations can lower your chances of showing up in map results or AI-generated summaries.

How does citation building impact a business’s online visibility and local search rankings?

The more accurate citations you have across trusted sources, the easier it is for search engines to connect your business to relevant searches. Citation building improves your local rankings, boosts discovery in maps and directories, and increases your credibility with searchers.

How to build local citations?

Start by auditing your existing listings with a tool like BrightLocal or Semrush. Then, claim and complete your profiles on top directories like Google Business Profile, Yelp, and Bing Places. For more tips, check the best practices section above.

What is NAP consistency?

NAP stands for name, address, and phone number. NAP consistency means keeping those details exactly the same across every platform. Even small mismatches can confuse search engines and hurt your rankings. Consistent NAP is also critical for voice search, map listings, and AI-generated search summaries.

Conclusion

Citation building is still one of the simplest and most reliable ways to improve your local visibility, especially with AI and LLMs reshaping how local results are delivered.

You don’t need to be on every directory. Focus on quality platforms, stay consistent, and treat your listings as an extension of your brand. Even a small number of trusted citations can make a measurable difference in your rankings.

If you’re managing listings across multiple locations or just don’t have time to keep things updated, working with a local SEO agency can take the heavy lifting off your plate. They’ll help you scale your strategy while avoiding common pitfalls.

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ChatGPT, Perplexity push deeper into AI shopping

AI shopping ecommerce

In the last 24 hours, ChatGPT and Perplexity have introduced new AI-driven shopping experiences that aim to deliver more personalized product discovery and guidance. Both experiences are meant to help users find, compare, and purchase products through conversational queries informed by preferences and past behavior.

ChatGPT

Shopping research. OpenAI introduced shopping research, a guided buying experience that turns ChatGPT into a personalized product researcher.

  • Users describe what they need (e.g., “quiet cordless vacuum,” “compare these strollers,” “gift for my art-obsessed niece”).
  • ChatGPT asks clarifying questions, pulls price/spec/review data from the open web, and produces a tailored buyer’s guide in minutes.
  • It adapts based on your preferences and ChatGPT memory, and can refine picks in real time as users mark items “More like this” or “Not interested.”

How it works. The feature runs on a specialized GPT-5 mini model optimized for shopping tasks, designed to pull reliable information from trusted sites and cite its sources.

Rollout. Available now on free and paid ChatGPT plans on web and mobile, with “nearly unlimited” usage through the holidays.

What’s next. Instant Checkout integrations will allow purchases directly inside ChatGPT for participating merchants.

Perplexity

New shopping experience. Perplexity launched a free U.S. shopping experience built around its core philosophy: AI assistants should scale a shopper, not replace them.

  • Users search conversationally (e.g., “best winter jacket for San Francisco ferry commute”) and Perplexity keeps context as you pivot to related needs.
  • It remembers preferences (e.g., mid-century modern style, minimalist running gear) and tailors future product cards accordingly.
  • Instead of infinite scroll, it generates streamlined product cards with only the details tied to the user’s stated intent.

Integrated checkout. A partnership with PayPal brings fast, in-flow purchases with retailers remaining merchant of record. That means merchants still get customer visibility, handle returns, and maintain the relationship.

Why retailers may care. Perplexity said shoppers who go through a conversational funnel have higher purchase intent, and instant checkout reduces abandonment.

Availability. The new shopping experience is live on desktop and the web now, with iOS and Android apps rolling out in the next few weeks.

Why we care. AI assistants are an emerging channel for ecommerce. ChatGPT’s focus is deep research, while Perplexity’s is smooth discovery and built-in checkout. Both aim to become the starting point for shoppers’ buying journeys by making brand/product recommendations that appear personal and tailored to their preferences.

The announcements:

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Google Ads MCC takeover attacks are rising – here’s how the phishing scams work

A surge of sophisticated phishing attacks is letting scammers take over full Google Ads Manager accounts (MCCs), giving them instant access to hundreds of client accounts and the power to burn through tens of thousands of dollars in hours without being noticed.

Driving the news. Agencies across LinkedIn, Reddit, and Google’s own forums are reporting a rise in MCC takeovers, even among teams using two-factor authentication. The attackers’ preferred weapon is a near-perfect phishing email that mimics Google’s account-access invitations.

  • Victims say hijackers add fake admin users, link their own MCCs, and begin launching fraudulent, high-budget campaigns.
  • In some cases, support tickets take days to escalate while money continues to drain.
  • One agency reported “tens of thousands” in ad spend racked up within 24 hours.

How it works. The scams look like standard client-access invites – same branding, format, and copy – but the link sends users to a Google Sites page posing as a Google login screen. Once credentials are entered, the attackers get full MCC access.

Why it’s getting worse. Advertisers say the phishing attempts are now almost indistinguishable from real Google messages. Several agencies admitted they would have clicked if not for small discrepancies in the sender domain or login URL.

The impact:

  • Budgets drained: fraudulent ads run immediately.
  • Malware exposure: ads often lead to harmful sites.
  • Account damage: invalid activity flags, disapprovals, and trust issues ripple for months.
  • Operational chaos: agencies lose access to every client account under the MCC.

What Google says. The Google Ads Community team posted a What to do if your account is compromised help doc, warning advertisers about rising credential theft during the holiday season, but hasn’t acknowledged the scale of the MCC takeover surge.

Why we care. These MCC hijacks aren’t just isolated security issues – they’re direct financial and operational threats that can wipe out budgets, compromise every client account, and take days for Google to contain. With attackers now bypassing 2FA through near-perfect phishing, even well-secured teams are suddenly vulnerable. If just one team member slips, an entire portfolio of accounts – spend, performance, and client trust – is instantly at risk.

What experts recommend. Marc Walker, founder and managing director of Low Digital Ltd, shared these recommendations to keep your accounts from being hijacked:

  • Always verify the URL: Google never uses Google Sites for login.
  • Confirm invites inside the MCC, not just via email.
  • Purge dormant users and inactive accounts to reduce attack surfaces.
  • Educate teams on phishing red flags, especially during high-volume holiday outreach.

Between the lines. If even one user in a large MCC falls for the scam, the attacker effectively acquires keys to an entire portfolio – and can drain budgets faster than Google’s support system can respond.

Bottom line. Google Ads hijacks are a serious operational threat for agencies and in-house teams. Until Google ships stronger MCC-level protections, vigilance remains the only real defense.

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How To Optimize Content for LLMs: The Complete Guide for B2B Marketing Leaders

The Ground Is Shifting Beneath Your Feet Here’s the uncomfortable truth: while you’ve been optimizing for Google’s algorithm, your B2B […]

The post How To Optimize Content for LLMs: The Complete Guide for B2B Marketing Leaders appeared first on Onely.

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How to make products machine-readable for multimodal AI search

Making products machine-readable in the era of visual and multimodal AI search

As shopping becomes more visually driven, imagery plays a central role in how people evaluate products.

Images and videos can unfurl complex stories in an instant, making them powerful tools for communication. 

In ecommerce, they function as decision tools. 

Generative search systems extract objects, embedded text, composition, and style to infer use cases and brand fit, then 

LLMs surface the assets that best answer a shopper’s question. 

Each visual becomes structured data that removes a purchase objection, increasing discoverability in multimodal search contexts where customers take a photo or upload a screenshot to ask about it.

Visual search is a shopping behavior

Shoppers use visual search to make decisions: snapping a photo, scanning a label, or comparing products to answer “Will this work for me?” in seconds. 

For online stores, that means every photo must answer that task: in‑hand scale shots, on‑body size cues, real‑light color, micro‑demos, and side‑by‑sides that make trade‑offs obvious without reading a word. 

Multimodal search is reshaping user behaviors

Visual search adoption is accelerating.

Google Lens now handles 20 billion visual queries per month, driven heavily by younger users in the 18-24 cohort. 

These evolving behaviors map to specific intent categories.​

General context

Multimodal search aligns with intuitive information-finding. 

Users no longer rely on text-only fields. They combine images, spoken queries, and context to direct requests.​​

Quick capture and identify

By snapping a photo and asking for identification (e.g., “What plant is this?” or querying an error screen), users instantly solve recognition and troubleshooting tasks, speeding up resolution and product authentication.​

Visual comparison

Showing a product and requesting “find a dupe” or asking about “room style” eliminates complex textual descriptions and enables rapid cross-category shopping and fit checking.

This shortens discovery time and supports quicker alternative product searches.​

Information processing

Presenting ingredient lists (“make recipe”), manuals, or foreign text triggers on-the-fly data conversion. 

Systems extract, translate, and operationalize information, eliminating the need for manual reentry or searching elsewhere for instructions.​

Modification search

Displaying a product and asking for variations (“like this but in blue”) enables precise attribute searching, such as finding parts or compatible accessories, without needing to hunt down model or part numbers.​

These user behaviors highlight the shift away from purely language-based navigation. 

Multimodal AI now enables instant identification, decision support, and creative exploration, reducing friction across both ecommerce and information journeys. 

You can view a comprehensive table of multimodal visual search types here.

Dig deeper: How multimodal discovery is redefining SEO in the AI era

Prioritize content and quality for purchase decisions

Your product images must highlight the specific details customers look for, such as pockets, patterns, or special stitching. 

This goes further, because certain abstract ideas are conveyed more authentically through visuals. 

To answer “Can a 40-year-old woman wear Doc Martens?” you should show, not tell, that they belong.

Original images are essential because they reflect high effort, uniqueness, and skill, making the content more engaging and credible.

Source: Mark Williams-Cook on LinkedIn

Making products machine-readable for image vision

To make products machine-readable, every visual element must be clearly interpreted by AI systems. 

This starts with how images and packaging are designed.

Products and packaging as landing pages

Ecommerce packaging must be engineered like a digital asset to thrive in the era of multimodal AI search. 

When AI or search engines can’t read the packaging, the product becomes invisible at the moment of highest consumer intent. 

Design for OCR-friendliness and authenticity

Both Google Lens and leading LLMs use optical character recognition (OCR) to extract, interpret, and index data from physical goods.

To support this, text and visuals on packaging must be easy for OCR to convert into data.

Prioritize high-contrast color schemes. Black text on white backgrounds is the gold standard. 

Critical details (e.g., ingredients, instructions, warnings) should be presented in clean, sans-serif fonts (e.g., Helvetica, Arial, Lato, Open Sans) and set against solid backgrounds, free from distracting patterns. 

This means treating physical product labeling like a landing page, as Cetaphil does.

Cetaphil product packaging
Source: AdAge

Avoid common failure points such as:

  • Low contrast.
  • Decorative or script fonts.
  • Busy patterns.
  • Curved or creased surfaces.
  • Glossy materials that reflect light and break up text.

Here’s an example:

Document where OCR fails and analyze why. 

Run a grayscale test to confirm that text remains distinguishable without color. 

For every product, include a QR code that links directly to a web page with structured, machine-readable information in HTML.

High-resolution, multi-angle product images work best, especially for items that require authenticity verification. 

Authentic photos, where accuracy and credibility are essential, consistently outperform artificial or AI-generated images.

Dig deeper: How to make ecommerce product pages work in an AI-first world

Get the newsletter search marketers rely on.


Managing your brand’s visual knowledge graph

Ecommerce product images on ChatGPT

AI does not isolate your product. It scans every adjacent object in an image to build a contextual database. 

Props, backgrounds, and other elements help AI infer price point, lifestyle relevance, and target customers. 

Each object placed alongside a product sends a signal – luxury cues, sport gear, utilitarian tools – all recalibrating the brand’s digital persona for machines. 

A distinctive logo within each visual scene ensures rapid recognition, making products easier to identify in visual and multimodal AI search “in the wild.” 

Tight control of these adjacency signals is now part of brand architecture. 

Deliberate curation ensures AI models correctly map a brand’s value, context, and ideal customer, increasing the likelihood of appearing in relevant, high-value conversational queries.

Run a co-occurrence audit for brand context

Establish a workflow that assesses, corrects, and operationalizes brand context for multimodal AI search. 

Run this audit in AI Mode, ChatGPT search, ChatGPT, and another LLM model of your choice.

Gather the top five lifestyle or product photos and input them into a multimodal LLM, such as Gemini, or an object detection API, like the Google Vision API. 

Use the prompt: 

  • “List every single object you can identify in this image. Based on these objects, describe the person who owns them.” 

This generates a machine-produced inventory and persona analysis.

Identify narrative disconnects, such as a budget product mispositioned as a luxury or an aspirational item, undermined by mismatched background cues. 

From these results, develop explicit guidelines that include props, context elements, and on-brand and off-brand objects for marketing, photography, and creative teams. 

Enforce these standards to ensure every asset analyzed by AI – and subsequently ranked or recommended – consistently reinforces product context, brand value, and the desired customer profile. 

This alignment ensures consistent machine perception with strategic goals and strengthens presence in next-generation search and recommendation environments.

Brand control across the four visual layers

The brand control quadrant provides a practical framework for managing brand visibility through the lens of machine interpretation. 

It covers four layers, some owned by the brand and others influenced by it.

Known brand

This includes owned visuals, such as official logos, branded imagery, and design guides, which brands assume are controlled and understood by both human audiences and AI.

Loreal product on AI search

Image strategy

  • Curate a visual knowledge graph. 
  • List and assess adjacent objects in brand-connected images. 
  • Build and reinforce an “Object Bible” to reduce narrative drift and ensure lifestyle signals consistently support the intended brand persona and value.

Latent brand 

These are images and contexts AI captures “in the wild,” including:

  • User photos.
  • Social sightings.
  • Street-style shots. 

These third-party visuals can generate unintended inferences about price, persona, or positioning. 

An extreme example is Helly Hansen, whose “HH” logo was co-opted by far-right and neo-Nazi groups, creating unintended associations through user-posted images.

Helly Hansen on Google Search

Shadow brand

This quadrant consists of outdated brand assets and materials presumed private that can be indexed and learned by LLMs if made public, even unintentionally. 

  • Audit all public and semi-public digital archives for outdated or conflicting imagery. 
  • Remove or update diagrams, screenshots, or historic visuals. 
  • Funnel only current, strategy-aligned visual data to guide AI inferences and search representations.

AI-narrated brand

AI builds composite narratives about a brand by synthesizing visual and emotional cues from all layers. 

This outcome can include competitor contamination or tone mismatches.

Image strategy

  • Test the image’s meaning and emotional tone using tools like Google Cloud Vision to confirm that its inherent aesthetics and mood align with the intended product messaging. 
  • When mismatches appear, correct them at the asset level to recalibrate the narrative.

Factoring for sentiment: Aligning visual tone and emotional context

Images do more than provide information. 

They command attention and evoke emotion in split seconds, shaping perceptions and influencing behavior. 

In AI-driven multimodal search, this emotional resonance becomes a direct, machine-readable signal. 

Emotional context is interpreted and sentiment scored.

The affective quality of each image is evaluated by LLMs, which synthesize sentiment, tone, and contextual nuance alongside textual descriptions to match content to user emotion and intent.

To capitalize on this, brands must intentionally design and rigorously audit the emotional tone of their imagery. 

Tools like Microsoft Azure Computer Vision or Google Cloud Vision’s API allow teams to:

  • Score images for emotional cues at scale. 
  • Assess facial expressions and assign probabilities to emotions, enabling precise calibration of imagery to intended product feelings such as “calm” for a yoga mat line, “joy” for a party dress, or “confidence” for business shoes.
  • Align emotional content with marketing goals. 
  • Ensure that imagery sets the right expectations and appeals to the target audience.

Start by identifying the baseline emotion in your brand imagery, then actively test for consistency using AI tools.

Ensuring your brand narrative matches AI perception

Prioritize authentic, high-quality product images, ensure every asset is machine-readable, and rigorously curate visual context and sentiment.

Treat packaging and on-site visuals as digital landing pages. Run regular audits for object adjacency, emotional tone, and technical discoverability. 

AI systems will shape your brand narrative whether you guide them or not, so make sure every visual aligns with the story you intend to tell.

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Google Business Profiles adds scheduling and multi-location publishing to Google Posts

Google Posts now supports scheduling and multi-location publishing within Google Business Profiles. This should make it easier for you to manage your Google Posts for your business(es) and client(s).

Scheduling. When you add a new Google Post within Google Business Profiles, there is a new option to “schedule this post.” You can then select a date and time for when you want the post to be scheduled.

Lisa Landsman from Google said on LinkedIn, “plan your entire week or month in advance! You can now schedule your Google Posts to go live automatically at the perfect time.”

Multi-location publishing. Also, if you manage multiple locations for a business and you want to quickly copy those Google Posts to some or all of those locations, you can now. Lisa Landsman explained, “Easily create a single post and apply it instantly to multiple business locations in one click..”

What it looks like. Here is a GIF of this in action:

Why we care. Businesses are busy and you don’t always have time to drop what you are doing to create a Google Post about a new event or message. But now, when you have time, you can pre-schedule these Google Posts at your convenience. Also, you can quickly copy them to other locations you manage.

As Google’s Lisa Landsman wrote, “We know the upcoming holiday season is a crucial, and hectic, time for your business. It’s also your biggest opportunity to get your events, offers, and updates in front of potential customers who are actively searching.”

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7 Ecommerce Blog Examples + What You Can Learn From Them

In the good ol’ days of blogging, traffic was the main goal, and it was relatively easy to get.

Now, especially for ecommerce blogs, it’s getting harder to stay visible.

The number of Google searches that end with a click is slowly decreasing, while the number of searches that end with no clicks has increased.

Distribution of Google US desktop search clicks over time

While the number changes are small, they’re continuing to move in the direction of no-click searches. AI Overviews give people the answers they need at a glance, and website traffic is taking a toll as a result.

Aside from these trends in Google search, ecommerce blogs also face an uphill battle against big players like Amazon or Walmart.

With all of this in mind, you might be wondering: is it still worth the effort to build an ecommerce blog?

Here’s a real world example that shows why it still matters:

Pet care brand Petlibro has been around since 2020, but they didn’t start posting on their blog until 2022. Semrush’s Domain Overview suggests their organic growth has been pretty substantial since then.

Domain Overview – Petlibro – Organic Traffic

Their website is ranking organically for over 25,000 keywords and stands in the first result for almost 1,500 of those.

Domain Overview – Petlibro – Organic Keywords

And not only that: Petlibro is being mentioned and cited by AI search engines — more than 700 times.

Semrush – AI SEO – Petlibro – Visibility Overview

AI search references Petlibro’s blog articles and mentions the brand directly in its response.

Semrush – Visibility Overview – Petlibro – Topics & Sources

Their blog isn’t a separate entity to their ecommerce site. It’s a strategic tool that helps their brand get seen both in Google and in AI search — and get more conversions in the process.

Here’s the point: blogging is still valuable, especially for ecommerce brands, even in the era of AI search.

The difference between today and ten years ago is that the main goal isn’t traffic: it’s delivering clear, distinctive value for the reader.

Basically, you need to build something that AI can’t.

We’re going to dive deeper into ecommerce blog examples that are currently seeing big results and show you how to apply their strategies to your own brand.

What Makes an Ecommerce Blog Successful?

The more you study top ecommerce blogs, the more patterns start to emerge.

Before we explore each of the following examples in depth, keep an eye out for these key aspects of successful ecommerce blogs:

  • They know exactly who they’re talking to: All the top ecommerce blog examples we’ll discuss have a very clear target audience. And the content speaks directly to those people.
  • They understand intent: People search for certain terms just to gain information. Others search to learn about products, and others search because they’re ready to buy. The best ecommerce blogs know the difference between those different search intents. Then, they can create content that matches the intent of the search.
  • They present information in a way that’s easy to read and understand: There’s no specific format that guarantees success. But each example uses blog design essentials to make the information understandable. Their content also includes strong introductions and content that’s unique and interesting.
  • They integrate their store directly with their blog: The most successful ecommerce blogs are focused on conversions over traffic, and use smart integrations to showcase their products on the blog.
  • They prepare content to do well in the age of AI search: These blogs show up consistently in AI search by producing the kind of material AI loves to reference and mention. You’ll see how they create content that’s well structured, authoritative, and unique.

Elements of a Good Prompt

Now let’s see seven ecommerce blogs that exemplify these principles.

Ecommerce Blog Examples You Can Learn From

The goal of any ecommerce blog is to do more than just build traffic. You also want to build authority, win visibility in both Google and AI search, and nudge readers closer to buying.

The following examples cover a range of categories and company sizes. While they may not all have tens of thousands of visits per month, they’re all using their blog as a conversion tool and a way to get seen both in Google and in AI search.

And they all have something to teach you about staying visible, memorable, and findable as an ecommerce blog.

Note: We got the numbers for each of these from Semrush’s SEO Toolkit. Traffic numbers aren’t going to be 100% accurate (only the brands themselves will have the most up-to-date numbers). But it’s still useful for understanding broad trends.


1. Garmin

  • Industry: Consumer electronics
  • Organic blog traffic: 61.8K
  • Backlinks: 77.7K
  • Keywords: 46.1K

In the world of smartwatches and specialty sports gear, Garmin truly stands out. Their blog has grown consistently since mid 2022.

Domain Overview – Garmin – Organic Traffic

So, what makes this ecom blog stand out?

First off, the articles are a healthy mix of informational and commercial content.

For example, this article on finding your V02 max ranks for 4.6k keywords, and ranks #1 for 95 of those. It even shows up in the AI overview for a couple of difficult keywords.

Domain Overview – Organic Research – Garmin – Organic Search Positions

The article is a deep-dive into a complex topic their audience is interested in. And while someone searching “good v02 max” may not be immediately interested in buying a watch, Garmin still includes plenty of ways to explore their products from this blog post.

For instance, readers can see CTAs to some of their most relevant watches in the sidebar, and they also see links to product categories in the text.

Garmin Blog – Sidebar CTAs to watches

But Garmin also knows how to focus their blog on buying intent, which is why they also rank for terms like “Garmin aviation watch.”

Garmin Blog – Sidebar CTAs – Aviation watch

From this single keyword, Garmin’s article on aviation watches gets 3.7k monthly organic traffic by ranking for 63 keywords. (I guess pilots really like their watches.)

Google SERP – Garmin aviation watch

But more than just creating content for search, Garmin has cracked the code on creating content that gets mentioned by AI.

Just look at Garmin’s incredible AI visibility score, with over 52k mentions:

AI Visibility Overview – Garmin

AI search loves to highlight product information directly from the brand. Which is why Garmin’s clear, detailed support documentation appears so often in AI search results.

Visibility Overview – Garmin – Cited Pages

But their blog posts are also cited by AI to respond to product-related questions, like which smartwatch has the best battery life.

Visibility Overview – Garmin – Cited Pages – Battery

Something else that Garmin has done well is combine their content efforts on their owned channels with mentions across the web. Whether it’s tech review sites, YouTube videos, fitness blogs, or Google reviews, Garmin’s products are mentioned positively in a lot of places.

Garmin mentions across the web – Collage

The result?

Semrush’s AI Visibility Index found that Garmin ranked #4 in AI Share of Voice for consumer electronics brands. They sit right at the top with heavy hitters like Apple and Google.

Top 20 Brands Consumer Electronics

Key Lessons from Garmin’s Blog

Garmin is a multi-billion dollar company, well-known in its space. But importantly, they dominate their category. When you own a category (like smartwatches), it’s much easier for AI to surface your content and products to users.

Another company doing this is Patagonia. They dominate the category of ethical fashion, and have gained 21.96% of the AI Share of Voice (for Fashion & Apparel).

Top 20 Brands Fashion & Apparel

Another lesson from Garmin’s blog is the importance of providing clear information about your products.

AI search results tend to cite brands as authorities on their own products. But if you don’t answer the questions searchers have about your products? AI will usually attempt to base its answers on someone else’s article (whether that information is correct or not).

Finally, remember that your blog isn’t a solo marketing effort. When you partner with content creators outside your owned channels, you can expand your visibility in AI.

The more positive mentions your brand gets, the more likely you are to see yourself in AI answers and overviews.

2. Petlibro

  • Industry: Pet products
  • Organic blog traffic: 6K
  • Backlinks: 275
  • Keywords: 3.4K

We’ve already introduced you to Petlibro above: showing the power of blogging for ecommerce brands. Not only do they show up in search results, Petlibro’s blog posts are also being cited and mentioned by AI.

Take this post for example:

Petlibro – Blog post

This informational post answers the question of how often to change the filters in a cat fountain. It’s not too long, but it answers the question clearly and gives just the right amount of detail.

So, along with ranking for 44 different keywords, it’s also showing up inside the answers given by ChatGPT and other AI search tools.

Semrush AI Overview – Petlibro – Prompt

Another post, explaining why cats bring you toys, ranks in the top 10 for 14 keywords, and appears in the AI overview in Google.

Google SERP – Cat toys

But Petlibro doesn’t just post informational articles. They do a great job of striking the balance of intent, focusing on content that matches what the searcher is looking for.

For example, this blog article about choosing the perfect cat tree gets more than 500 visits per month and ranks for 127 keywords. Best of all, most of these keywords have commercial or transactional intent.

Organic Research – Petlibro – Keywords by Intent

Key Lessons from Petlibro’s Blog

First off, Petlibro shows it’s important to develop a healthy mix of informational and transactional content.

Going after keywords at the top of the funnel works to build your authority. But content that helps point people to the right products when they’re already in the mood to buy brings more immediate results.

Next, for your brand to be visible in both Google and AI, you need to answer the questions people are asking. You can start by doing research on forums, but also try tools like Semrush’s AI SEO toolkit for prompt research.

This can give you an idea of the prompts people are using in AI platforms, and which websites AI is currently referencing or mentioning directly.

For example, let’s try searching for “home security camera systems.”

Semrush – Prompt Research – Home security camera systems

In the Prompt Research report, you can see AI volume for that topic, how difficult it is to gain visibility, the intent of the questions in this topic, and more details about the prompts used and the brands mentioned.

This gives you a great starting point to see what people are asking about within your topic. Then, you can create content that answers those questions.

3. Great Jones Goods

  • Industry: Cookware
  • Organic blog traffic: 11.6K
  • Backlinks: 1.7K
  • Keywords: 4.9K

Great Jones Goods’ blog stands out with fantastic visuals and content that is tailored to their audience.

Honestly, just looking at this blog is making me want to get into the kitchen and bake something.

Their blog has two main sections: recipes and personal profiles.

You gotta love these recipe posts. Just take this one for arroz con gandules:

Great Jones Goods – Blog recipes

Each recipe has a different author. So each post has a very personal feel.

It’s just like your favorite recipe blog, but without so many layers of fluff.

Great Jones Goods – Aunts famous recipe

The posts also mention the cookware the author used (subtly highlighting their own products).

Great Jones Goods – Ingredients

And each recipe is also accompanied by beautiful step-by-step visuals.

Great Jones Goods – Step by step visuals

This all looks great: but what about the results?

Great Jones Goods isn’t getting millions in traffic. But their content does show up in all the right places.

For example, their profiles of chefs and well-known people rank in search results:

Google SERP – Isabel Coss

And their recipe posts also show up in AI overviews:

Google SERP – Jeon

Their blog is consistent and targeted at their specific audience. Instead of being “sales-y,” they focus on being part of the community that they want to sell to.

Key Lessons from Great Jones Goods’ Blog

Beautiful, descriptive visuals are a key component of high-quality blog content. Plus, it’s a great way to make your blog stand out as different. When you’re creating content for your blog, ask yourself: how can I create something that AI can’t?

Great Jones does this by including step-by-step imagery and real-world examples of their products in use. That’s something shoppers love to see, and AI can’t replicate.

Another key takeaway from this ecommerce blog example is to include your community in your content. Great Jones does this with in-depth personal profiles that talk about the joy of cooking — something their target audience shares.

Great Jones Goods – Great Ones

People crave connection with other humans, now more than ever. You can use your blog to become part of that community.

Try including people that the community already knows and loves. This will help your blog be more personal, as well as give you new ways to promote your blog.

4. Thinx

  • Industry: Menstrual products
  • Organic blog traffic: 25k
  • Backlinks: 1.6k
  • Keywords: 22.6K

When your brand is dedicated to a mission, you can use your blog to promote and grow that mission. And that’s exactly what the period underwear brand Thinx has done with their “Periodical” section.

Thinx – Blog – Periodical

First, they chose an incredibly appropriate name for their blog. Next, they filled it with articles all about menstrual health for women and teens.

The articles are generally on the short side, but answer key questions their audience is asking. And with that, they’re able to rank for difficult keywords like “when do you ovulate,” “period blood clots,” or “period nausea.”

Thinx – Blog – Periodical – Post

Just this one article on ovulation ranks for 1.3k keywords, most of which are either hard or very hard to rank for per Semrush data.

Organic Research – Thinx Blog Periodical post – Positions

They also build educational resources around the message: Get BodyWise.

Thinx takes body literacy seriously. In fact, they have a dedicated resource page aside from their blog that is built to provide candid, accessible information for people who bleed.

Thinx – Provide accessible information

This even includes a series of educational videos from Dr. Saru Bala on women’s health.

Thinx – Educational video

Everything they do on the blog supports their mission to make period products and education more accessible to everyone who needs it.

And while their content doesn’t heavily promote their products (possibly on purpose), they do list a handful of relevant products at the end of each blog post. Just the right mix of promotional and educational.

Thinx – Relevant products at the end of each blog post

Key Lessons from Thinx Periodical Blog

Your company mission statement isn’t just something that lives quietly on your About page.

It should be a living, breathing part of your business ethos.

It should come through in your marketing.

When your blog has a core mission behind it, the content you create has a clear direction. You’re not just chasing keywords: you’re building educational resources that truly benefit your audience.

The result?

Thinx builds brand affinity naturally over time, increasing the chances that folks will choose Thinx over a competitor when they’re ready to buy.

5. King Arthur Baking

  • Industry: Cooking ingredients
  • Organic blog traffic: 730K
  • Backlinks: 133K
  • Keywords: 338K

King Arthur Baking’s blog ranks in the top 10 for some of the most difficult keywords in baking. That includes terms like “baguette,” “pizza,” or “types of cinnamon.”

So, how did they get here?

King Arthur Baking didn’t limit themselves to written content. They created a content ecosystem that also included multimedia content.

Currently, the King Arthur YouTube channel has over 330K subscribers. They post recipes, along with video versions of their podcast episodes.

YouTube – King Arthur Baking Company

These videos work seamlessly inside their blog posts.

For example, check out their blog post on chocolate chip cookies.

King Arthur Baking – Blog post – Cookies

The video from their YouTube video is part of the image gallery at the top.

But it’s also spliced together with the step-by-step recipe instructions below.

King Arthur Baking – Blog post – Step-by-step instructions

Doing this increases their chances of ranking for difficult keywords. And in some cases, they even rank more than once in the search results.

Google SERP – Kneading dough

Key Lessons from King Arthur’s Bakery Blog

Google and AI won’t rank what they can’t understand, so giving clear structure and formatting to your blog is an essential first step to rank better.

For example, King Arthur uses schema markup for their recipes. This helps them rank in rich results on Google.

Google SERP – Easy cheesecake recipe

Another lesson from King Arthur is using multimedia when it makes sense. Try creating videos that show your products in action, or clearly answer a question that your audience is asking. These can help you increase time on page and appear in more search results.

Finally, know when to push your products. King Arthur does a great job of subtly adding their products to content.

For example, their blog posts include “featured products,” a CTA to “Shop this recipe,” and “Recommended for you” products at the end of each post.

King Arthur Baking – Recommend for you

6. Keychron

  • Industry: Electronics
  • Organic blog traffic: 62.1K
  • Backlinks: 7.1K
  • Keywords: 25.8K

For a seriously niche blog and product, Keychron has a pretty hefty presence online. Their blog has had steady traffic growth since around 2020. And they rank for all kinds of keywords about keyboards.

Organic Research – Keychron Blog – Overview

For example, this article about hall effect switches gets over 1,700 visits per month.

Keychron – Blog article

The post ranks #1 for that main keyword. But it also appears in search results, AI overviews, and image packs for 137 other keywords.

Google SERP – Hall effect switch

Their blog posts do a great job of using visuals to explain topics about the tech. And they get to gently promote their own products when appropriate.

Keychron Blog – Using visuals to explain topics

Of course, this kind of top-of-the-funnel content is likely to drive less traffic as more people rely on AI Overviews and other AI tools for quick answers to their questions.

But it can still drive some traffic. And careful linking and CTA placement can turn that traffic into conversions.

Key Lessons from Keychron’s Blog

One key takeaway from Keychron’s blog?

Don’t be afraid to go niche.

Your audience may have very deep knowledge of a topic (like keyboards), or they may be generalists looking for an overall view of the topic. It’s up to you to know who your audience is, and develop content for them.

Topics like “Best Keyboards for World of Warcraft” may seem niche, but it fits Keychron’s highly specific audience (and does a great job of showcasing their products).

Keychron Blog – Targeting niche

7. Huckberry

  • Industry: Men’s clothing
  • Total traffic: 57K
  • Backlinks: 6.6K
  • Keywords: 44K

What do you do when you’ve hit a peak, and suddenly everything comes tumbling down?

Here’s the story of Huckberry’s blog in one chart:

Organic Research – Huckberry – Estimated Traffic Trend

The root domain didn’t take as much of a hit. But the blog experienced a spike and a sudden drop around early 2021.

Thankfully, Huckberry didn’t let that stop them.

They still had another card up their sleeve: their YouTube channel.

While the channel was created back in 2016, there was no consistency, and hardly any views.

But sometime after traffic dipped on the blog, we see a change in the posting pattern on YouTube. Suddenly, they’re posting consistently.

They share video series, interviews, and more (some of which get hundreds of thousands of views).

YouTube – Huckberry – Videos

And over time, Huckberry became the go-to place for adventure content for men.

They started sharing videos about culinary travel and adventure stories with members of the community. Plus, they posted gear reviews that linked back to their products.

That multimedia strategy helped Huckberry’s blog gain consistent growth again. Plus, their YouTube channel took off — today, it boasts over 375K subscribers.

YouTube – Huckberry – Homepage

That video strategy made them adapt the way they present content on their blog as well.

Huckberry – Journal posts

Many posts include videos with gear reviews and style help. The videos are funny, personable, and mention the brand’s products without sounding like a sales pitch — it really sounds like two friends shooting the breeze.

The posts themselves also do a beautiful job of incorporating products:

Huckberry – Post incorporates products

Almost all their posts follow classic blog post templates, but maintain the vibe of a cool online magazine.

Huckberry – Posts

Key Lessons from Huckberry’s Blog

Huckberry’s key lesson is this: don’t give up after a traffic dip.

Blog traffic can dip for many different reasons, but it doesn’t mean your blog is a lost cause. When you see a dip, dig into the data.

Have you lost ranking on major keywords? Are clicks down? Run through a basic SEO checklist to make sure you’ve got your bases covered.

Then, go back to the question we’ve talked about before: What can you create that AI can’t replicate? Define how your blog is differentiated from what AI answers can deliver, and what value you can bring to your audience.

Your Ecommerce Blog Can Succeed — If You Trust the Process

You can’t build a successful ecommerce blog overnight. But the brands above prove it’s worth the effort.

When you do it right, your blog becomes more than a traffic source. It’s a growth engine that boosts visibility, builds trust, and strengthens your brand in both Google and AI search.

Keep answering your customers’ questions, stay focused on your niche, and build consistency over time.

But remember: your blog is just one piece of your overall strategy.

To go deeper into building a comprehensive marketing strategy for your ecommerce brand, check out our full ecommerce marketing guide.

The post 7 Ecommerce Blog Examples + What You Can Learn From Them appeared first on Backlinko.

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