Advertisers are gearing up to hit Google with mass arbitration claims worth billions

Google Search court

Google’s legal troubles over its search and ad tech businesses are entering a new phase — one that could expose the company to billions in payouts from advertisers seeking damages after U.S. courts found it illegally monopolized key digital ad markets.

Driving the news. A growing group of advertisers is preparing to file mass arbitration claims against Google, according to attorney Ashley Keller, who said the first filings are expected this week.

  • Keller says he has already signed up a “significant number” of advertisers.
  • He estimates potential claims tied to online search and display advertising could exceed $218 billion, based on economic analysis his firm commissioned.
  • Similar mass arbitration cases typically take 12 to 24 months to resolve.

Catch up quick. Courts in 2024 dealt Google major antitrust blows.

Why we care. This case could open a path to recover money advertisers believe they overpaid for search and display ads due to Google’s alleged monopoly power. Mass arbitration may give businesses more leverage than individual claims and could pressure Google into settlements.

It also signals growing legal scrutiny of the digital ad market, which could eventually lead to more competition and lower costs.

Why arbitration matters. Most advertisers can’t simply sue Google in court because their contracts require disputes to go through arbitration.

That usually favors large companies when claims are handled one by one. But mass arbitration — which bundles 25 or more similar claims — can shift leverage back toward claimants.

  • It increases pressure to settle.
  • It can lower legal costs for smaller businesses.
  • It allows companies with relatively modest individual claims to pursue damages collectively.

What’s new. This case could break new ground because most mass arbitrations to date have involved consumers or workers — not corporate plaintiffs.

A large-scale advertiser action against Google would be among the first major efforts to use the strategy for business-to-business claims.

What Google says. In a recent filing, Google said it faces private damages claims tied to global antitrust cases but cannot yet estimate potential losses.

The company said it believes it has “strong arguments” and plans to defend itself aggressively.

The bottom line. Google’s antitrust losses are no longer just a regulatory problem — they are becoming a direct financial threat, with advertisers now testing whether mass arbitration can turn monopoly rulings into real payouts.

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Why topical authority isn’t enough for AI search

Why topical authority isn’t enough for AI search

Topical authority is a key concept in SEO, but it doesn’t account for how search and AI systems choose between competing sources.

The missing layer isn’t in content or structure. It’s in the signals that determine selection once a topic is understood — the difference between being eligible and being chosen.

Topical authority explains content, not selection

Topical authority is foundational for SEO and now AEO and AAO. But the framework the industry calls topical authority is incomplete. It covers semantics, content, and structure, but that’s just one part of a three-row, nine-cell model that defines topical ownership.

Topical authority describes what you’ve built. Topical ownership describes whether the system picks you.

Search and AI systems don’t reward content for existing. They reward content for winning a selection process. At Recruitment (Gate 6 in the AI engine pipeline), the system selects candidate answers from everything it has indexed.

Topical ownership has three layers: coverage, architecture, and position.

Everything in this article builds on Koray Tuğberk GÜBÜR’s foundation. He has engineered a rigorous methodology for building content architecture that signals genuine expertise to search engines, and his case studies prove it produces measurable results.

He coined “topical map” as a standard SEO deliverable, engineered the semantic content network methodology, and brought mathematical rigor to what had been vague advice about writing comprehensively. 

His own formula (topical authority equals topical coverage plus historical Data) already acknowledges the temporal dimension I’ll expand below. He’s the authority on this subject. The expanded framework names the cells he already recognized and adds the one row he hasn’t yet formalized.

Topical ownership- The nine-cell matrix
Topical authority, fully defined, is a three-by-three matrix.

As with everything in this series, the “straight C” principle applies. To compete in any algorithmic selection process, you can’t afford a failing grade in any of the criteria that are being evaluated. 

Excellence in some dimensions doesn’t compensate for absence in others. The system requires a passing grade for each criterion. The three rows aren’t equally weighted above that floor, and position is the dominant row, as we’ll see.

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Row 1: Coverage is the entry ticket, not the destination

Coverage in one sentence: Go deep enough that nothing’s left to add, cover every adjacent angle, and bring a perspective nobody else has.

Coverage describes the content itself. 

  • Depth is vertical exhaustiveness and is often underestimated. 
  • Breadth is the horizontal range across subtopics and adjacent areas. GÜBÜR’s topical map concept is the engineering discipline that makes breadth systematic rather than accidental.
  • Original thought is the dimension that is almost always overlooked. Pushing the boundaries of a topic is what makes your coverage non-interchangeable.

An entity that covers a topic with perfect depth and breadth but says nothing new is an encyclopedia: comprehensive, correct, and structurally identical to any other comprehensive source. That’s an advantage that you will lose over time since it will become prior knowledge in the training data of the AI sooner or later. You’re no longer needed and won’t be cited.

Original thought is the key to retaining the attention of the AI — a new framework, a novel angle, and a perspective no one else has articulated is a good reason to come back again and again, and ultimately cite.

Importantly, original thought doesn’t require being revolutionary, nor do you need to be original on every page. Often it will be as simple as a fresh way of framing a familiar concept.

Define your brand’s specific perspective on specific vocabulary. When done properly, that’s enough.

There are two kinds of original thought, and they carry different risk profiles. 

  • Reframing connects two existing validated truths that nobody has explicitly joined before. Both components are already corroborated; the system can verify them independently, and the originality lives in the framing.
  • True invention is different. There’s nothing for the system to cross-reference and nothing that’s already established to anchor the new claim. The result is that you look fringe until the world catches up.

The window between being right and being recognized can be long and uncomfortable, and to take that risk credibly, you need absolute conviction not only that you’re right, but that you’ll be proven right, and the patience to survive looking wrong in the meantime.

The reframe carries a fraction of that risk: the source truths are already verifiable, so the connection is credible from the moment it’s published.

Row 2: All architecture decisions begin with source context

Architecture in one sentence: Write sentences clearly, make your content flow in a logical manner, and link intelligently.

The three cells in the architecture row are GÜBÜR’s terms, and I’m using them as he defined them.

Source context determines everything that follows:

  • The publisher’s angle.
  • The identity and purpose that shapes what the topical map should contain. 
  • How the semantic network should be constructed. 

GÜBÜR’s insight that a casino affiliate and a casino technology provider need fundamentally different topical maps for the same subject captures the principle: structure follows identity.

Topical map is the structural design of the content: core sections and outer sections, which attributes become standalone pages and which merge together, the direction of internal linking, and the identification and elimination of information gaps.

Semantic network is the interconnected execution that makes the structure machine-readable: contextual flow between sentences and paragraphs, semantic distance minimized between related concepts, and cost of retrieval optimized so that the system can extract facts without unnecessary computational effort.

Good architecture makes coverage legible to the system. You can have thorough coverage that the algorithm can’t parse, and the result is the same as not having the content at all. Architecture is the bridge between what exists and what the system understands.

Where architecture falls short as a complete model is that it’s entirely within what you control. It describes how to organize your own house. It doesn’t address who the neighborhood knows you as.

Row 3: Position is why two equally thorough sources produce different results

Position in one sentence: Be first to stake the claim, be recognized by others as the best at what you do, and do things that ensure you are the person everyone refers to when they talk about your topic.

Position is the competitive layer. It’s the only row that describes the entity rather than the content. That distinction makes it the dominant row, for the same structural reason links were the dominant signal in traditional SEO: external validation at the entity level breaks ties that content quality alone can’t.

Because you’re building entity reputation, the position row requires the greatest investment of resources and must be maintained over time. Because most brands are looking for quick, easy wins and are unwilling to commit to long-term investment in their position, this is where your competitive advantage lies and where you’ll see a real difference.

Two entities can have identical coverage and architecture, and yet one will be treated as the authority and the other won’t. The current definition of topical authority can’t explain why. Position is the huge missing piece.

Position- earned, not claimed

Temporal position is about when you said it. The source that established a claim, coined a term, or described a mechanism before anyone else has a structurally different relationship to that topic than a source that repeated it later. 

GÜBÜR’s formula already acknowledges this: “Historical data” in his equation is the accumulated proof of chronological priority. First-mover advantage in knowledge graphs is an architectural phenomenon we see over and over in our data.

Hierarchical position is about dominance: being recognized by others as the top voice on the topic. Primary sources, practitioners who work in the field, researchers who run studies, and experts who generate knowledge. This isn’t self-declared. Others assign it. When Matt Diggity describes GÜBÜR as “one of the most knowledgeable people” in semantic SEO, that’s a hierarchical position being conferred by a peer.

Narrative position is about centrality: being the person everyone refers to when they talk about the topic. The journalist credits you, the researcher cites you, and the conference features you as the reference voice. 

All roads lead to Rome, and you’re Rome. The system reads these co-citation patterns and builds a picture of where you sit in the source landscape. 

Narrative position can’t be manufactured with first-party content. It’s earned by doing things in the world that others find worth referencing.

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Topical authority, N-E-E-A-T-T, and topical ownership

N-E-E-A-T-T — Google’s experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, extended with notability and transparency — describes the credibility signals that drive algorithmic confidence and are rightly a huge focus of the industry.

N-E-E-A-T-T describes inputs, not structure. Those signals don’t exist in a vacuum. They attach to an entity that the system has already understood.

I made this argument in a Semrush webinar with Lily Ray, Nik Ranger, and Andrea Volpini in 2020, when we were still talking about E-A-T: entity understanding is a prerequisite to leveraging credibility signals, not an optional layer on top.

The nine-cell matrix shows where each signal lands.

  • The coverage row provides the source material for AI to evaluate your knowledge on your claimed topic. 
  • The architecture row is where your content gets classified and positioned relative to a topic. 
  • The position row is where strong N-E-E-A-T-T signals translate into a competitive advantage because N-E-E-A-T-T is an entity framework: it measures the publisher and author, not the content. Position is the entity row.

Note on the diagram: It could be argued that the four gaps in the diagram are partially covered by inference. 

  • Expertise implies the knowledge to build a topical map and the depth that produces original thought.
  • Experience implies the first-hand involvement that creates temporal priority.
  • Transparency implies the clear structural identity that shapes a semantic network. 

Those arguments aren’t wrong. N-E-E-A-T-T evaluates the person primarily — what they built is an indirect signal.

Where N-E-E-A-T-T signals land

N-E-E-A-T-T maps onto two of the three position dimensions. 

  • Hierarchical position is, in structural terms, what Authoritativeness and expertise measure — your level of knowledge and peer recognition of your standing on a topic. 
  • Narrative position is what notability captures. The co-citation patterns that tell the system you’re the reference voice.

Temporal position sits outside N-E-E-A-T-T. No credibility signal changes just because you said something first. 

Original thought sits outside it, too. The framework that’s supposed to reward quality has no mechanism for recognizing originality — at least not in the short term. It can reward reframing immediately, because both source truths are already verifiable. 

True invention only registers retroactively, once corroboration has accumulated to the point where assertion becomes position.

That structural gap points to a practical problem. Most practitioners build N-E-E-A-T-T credibility as a general brand exercise — demonstrate expertise, earn trust, and accumulate signals. However, credibility without topical position is a credential without context. The fix is to audit all nine dimensions and focus your work on building N-E-E-A-T-T credibility to improve your weakest.

My own situation is a good example of the difficulties of original thought:

  • Temporal position is well-documented. Brand SERP in 2012, Entity home in 2015, answer engine Optimization in 2017, the algorithmic trinity and untrained salesforce in 2024, and now assistive agent optimization in 2025. The chronological priority is established and verifiable. 
  • Hierarchical position has partial coverage. I’m recognized within specific circles as the reference voice on brand SERPs and algorithmic brand optimization, but not yet broadly enough to call it dominance.
  • Narrative position is the biggest gap. Many people use the terms I coined, but few third-party sources cite me unprompted, and more articles on my own properties won’t change that. The fix I am implementing is doing things in the world that others find worth referencing: keynotes, independent collaborations, corroboration with partners, and articles like this one.

This is why crediting GÜBÜR for source context, topical map, and semantic network is intentional. Accurate attribution from a credible source builds the narrative position of the person being credited (GÜBÜR), and giving credit accurately signals to the system that my own claims are likely to be equally well-founded. 

Crediting well is a position signal, and it’s one most practitioners consistently underuse. My take is that citing the original source is the same as linking out. People resisted for years to protect the mysterious “link juice,” but it’s now accepted that linking out to provide supporting evidence is worth more than the PageRank cost. The same logic applies to citations: the value it brings you is greater than the loss.

This article is itself a demonstration. 

  • GÜBÜR’s architecture framework is validated and extensively corroborated.
  • The AI engine pipeline argument runs across the previous eight articles in this series.
  • The nine-cell connection is new. 

For the original thought in this article, I’m using the safer form of original thought: the reframe-cite-and-add technique. I invite you to do the same.

Recruitment (Gate 6) is where position determines the winner

Article 8 in this series covered annotation (Gate 5) — the gate where you’re alone with the machine, where the system classifies your content based on your signals alone, and with no competitor in the frame. Annotation is the last absolute gate. From recruitment onward, you’re always being compared with your competition.

So, recruitment (Gate 6) is where the game changes. Every source that reaches recruitment has cleared the infrastructure gates and survived annotation (hopefully in a healthy, competition-ready state). Now the system is selecting between candidates, and it’s selecting based on relative standing, not absolute quality.

This is the moment the entire matrix resolves into a single question: when the algorithm culls candidates at the recruitment gate, is your entity’s position strong enough to be one of the survivors in that selection? 

In my three-by-three topical ownership grid, coverage gets you into the candidate pool, architecture makes the system confident it understands your content, and position determines whether it picks you ahead of the competition.

Coverage and architecture are content rows. They describe what you published. Position is the entity row. It describes who published it.

At recruitment, the system evaluates the content, and selection is heavily influenced by its assessment of the entity in the context of the topic. You can rewrite the content, but you can’t quickly rewrite who you are.

Darwin described natural selection as the mechanism by which organisms best adapted to their environment survive. An entity that occupies a strong position is an entity best adapted to the system’s selection criteria: temporal priority, hierarchical standing, and narrative centrality.

 The system isn’t being arbitrary when it selects one well-structured, comprehensive source over another equally well-structured, equally comprehensive one. It’s selecting the entity best adapted to the query’s requirements, and best adapted means best positioned, not best written.

The signals behind each row have never been equally weighted, and entity is the clearest illustration of that. In traditional SEO, inbound links were the dominant signal. They could sometimes overcome very weak criteria and were almost a guarantee of victory when all other signals were roughly equal.

That dominance gradually diminished as links became one signal among many, table stakes rather than differentiator. Entity has followed the inverse trajectory. It began as a minor signal with the introduction of the knowledge graph and knowledge panels, and has grown steadily in structural importance ever since. 

N-E-E-A-T-T attaches to an entity. Topical ownership attaches to an entity. Agential behavior requires a resolvable entity to function. Co-citation and co-occurrence patterns are only meaningful when the system has an entity to attach them to. 

The AI engine pipeline stalls at the annotation stage (Gate 5) without a resolved entity. That gate is entity classification, and everything downstream depends on it. Brand SERPs, Knowledge panels, and AI résumés are entity constructs. Without a resolved entity, they don’t exist in a meaningful way. 

The future will be more entity-dependent, not less, and the gap between brands that have invested in their entity and those that haven’t will compound. Entity is no longer simply a signal. It’s the substrate that other signals require to operate, and the most important single investment you can make in your long-term search and AI strategy.

To update a common saying: the best time to start was 10 years ago, the next best time is today, and the time it won’t be worth starting is tomorrow.

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Topical ownership requires all nine cells, all three rows

Topical ownership is the state where an entity dominates all nine cells of the matrix for a given topic. Not just comprehensive, not just well-structured, but the entity others reference when they write about the subject — ideally the one that got there first, and the one peers defer to by name.

  • Coverage tells the system you’re eligible.
  • Architecture tells the system you’re legible.
  • Position tells the system you’re the right answer.

The industry has been actively optimizing for six of those nine cells. 

Understandability work builds the entity. N-E-E-A-T-T builds credibility. But the position row — the one that determines who wins at recruitment — has been built largely without intent. Practitioners accumulate N-E-E-A-T-T signals as a general credibility exercise and assume that covers the entity layer. 

Position requires deliberate engineering of temporal, hierarchical, and narrative standing on specific topics. Being intentional about all nine, knowing which row each piece of work serves and why, is where the competitive advantage lives now. 

Simply becoming conscious of the grid and the three rows will make your topical ownership, SEO, and N-E-E-A-T-T work more purposeful across all nine cells, because you will implement each signal with specific intent rather than general ambition.

The brands AI consistently recommends aren’t just covering their topics well. They own them.


This is the ninth piece in my AI authority series. 

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Claude Skills for PPC: How to turn one-off prompts into scalable systems

Claude Skills for PPC- How to turn one-off prompts into scalable systems

Despite all the shiny new capabilities at our disposal, many professionals seem stuck in a cycle of “AI Groundhog Day.” 

You open a chat window, carefully craft a prompt, paste in your context, and get a great result. An hour later, you do it all over again. If this is how you use AI to automate, you’re still doing manual work — you’re just doing it in a chat box.

To move from using AI to building with it, you need to shift from a human doer to a true human orchestrator. That means stopping one-off prompts and starting to build systems. In this new phase of AI automation, what you really need are AI skills.

I explore this shift in my new book, “The AI Amplified Marketer,” where I look at how the human element of marketing remains vital even as new AI tools and shifting expectations evolve at a breakneck pace.

Below, I’ll show how to use Skills, a newer AI capability, to make you more efficient when managing PPC.

What’s a Claude Skill?

While many marketers have used ChatGPT’s Custom Instructions to set a general approach for how their AI works, a Skill is a more rigorous definition of how the AI needs to do things. These instructions can help it deliver more predictable outcomes that fit your expectations.

For example, I recently used a standard chat to rate search terms. While the AI’s logic was sound, the output was inconsistent: one session returned letter grades, another gave a percentage out of 100, and a third used a 1-10 scale.

In a professional setting, this inconsistency is a problem. It makes it difficult to integrate that prompt into a larger workflow where unpredictable grading might confuse other tools or team members.

A Skill solves this by providing a reusable set of instructions. It defines which tools and logic to use for a complex task and ensures the results are formatted exactly the same way every time.

It’s what turns the AI from a temperamental assistant into a reliable professional teammate.

And thanks to more recent agentic capabilities in Claude, a Skill is like turning your best multi-step PPC playbook into something an AI can execute on demand by delegating the various tasks to the right tools and subagents.

Whether it’s your agency’s proprietary account audit checklist or your framework for mining search query reports, a Skill encodes that process. It turns your PPC expertise into a scalable system that anyone on your team can use with their AI.

Dig deeper: Agentic AI and vibe coding: The next evolution of PPC management

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How to build your first AI Skill

Creating a Skill is more straightforward than it might sound and you can do it through a simple chat session with your AI. Provide an account audit checklist, a standard operating procedure (SOP) from your team, or a blueprint to Claude. You can then ask it to convert that process into the formal structure of a Skill.

Interestingly, when you ask Claude to help build a Skill, it uses a specialized Skill-building protocol. This ensures your final output is structured correctly, follows best practices, and remains consistent with Anthropic’s underlying architecture.

Technically, a Skill is saved as a Markdown (.md) file that contains the playbook for the task at hand.

This file can be stored locally on your computer if you’re concerned about data privacy. Alternatively, you can share it in a central cloud repository. This makes it easy for your team to update and deploy best practices across your entire organization.

You don’t have to start from zero. Many pre-built Skills are available on platforms like GitHub. You can find examples for various marketing tasks, download them, and adapt them to fit your specific needs and workflows.

How to use a Skill in PPC

To use a skill, first make sure there are some available in your account.

Then, just tell the AI the task you want to do.

The AI will look through connected Skills and, if it finds one that matches the task, it will use those instructions to perform the work.

Sidenote: This means it is important not to have competing skills in your account. Imagine what could go wrong if you did: with two skills that both do Google Ads audits, you lose the predictability a Skill was supposed to give you in the first place, because it may randomly pick a different one and do the work in different ways as a result.

Dig deeper: Agentic PPC: What performance marketing could look like in 2030

PPC Skills need real-time data

A Skill provides powerful logic, but without access to live account data, it remains theoretical.

A Skill can define an analysis, such as “review search terms from the last 14 days with costs over $50 and zero conversions.” However, it doesn’t know how to pull that data from Google Ads on its own.

In the past, the workaround was to manually download static data, like a CSV from the Google Ads interface or a Google Ads Editor file. You would then feed this file to the AI as context. This works, but it’s slow, manual, and the data is outdated the moment you download it.

A more modern approach uses a Model Context Protocol (MCP) to connect your AI and its Skills to other systems, such as live data sources. For example, using the Optmyzr MCP, your Skill can dynamically pull the exact Google Ads data it needs, when it needs it. This connection turns a static set of instructions into a living, responsive tool. (Disclosure: I’m the cofounder and CEO of Optmyzr.)

How Skills tell AI how to do things, and how tools and MCP enable it to do those things more reliably
How Skills tell AI how to do things, and how tools and MCP enable it to do those things more reliably

Dig deeper: From scripts to agents: OpenAI’s new tools unlock the next phase of automation

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From grunt work to system oversight

Combining a Skill with a tool like an MCP is where the real transformation happens. Your AI moves from being an assistant that requires constant direction to a system that can manage a process. It transitions from giving you ideas to executing your vision.

Let’s look at a common PPC task:

  • Task: Search Term Analysis to Eliminate Irrelevant Clicks
  • A Skill without tools is a task-oriented assistant: It might instruct you: “Paste in your search term report as a CSV, and I will identify potential negative keywords.” You’re still the one doing the grunt work of retrieving data and implementing the findings.
  • A Skill with tools acts as a junior manager for that specific process: It can be configured to: “Pull the search term report for the last 7 days via the MCP, identify terms with high spend and no conversions, and apply them as exact match negatives to the appropriate campaign.” The entire workflow is handled, and your role shifts to one of oversight.

When you combine structured logic (Skills) with live data and execution capabilities (tools), you’re building more than a chatbot; you’re building a reliable teammate. It’s a grounded, practical system that handles defined tasks, freeing you up to be the orchestrator of your strategy.

Dig deeper: Scaling PPC with AI automation: Scripts, data, and custom tools

4 PPC Skills you can build today

To move from theory to practice, let’s look at four concrete examples of PPC Skills. In each case, notice how connecting these Skills to live tools transforms the AI from a passive analyst into an active participant.

1. Search term mining

This Skill’s logic guides the AI to analyze a search query report to find wasted spend and opportunities.

  • Without tools: You provide a CSV. The Skill returns a structured list of recommended negative keywords and new keyword ideas. You have to implement them manually.
  • With tools (MCP): The Skill automatically pulls the latest search query report data, identifies the negative keywords, and uses a tool function to apply them directly to your Google Ads account.

2. Ad copy generation

This Skill takes a landing page URL and target keywords to generate ad copy variations based on value propositions and user intent.

  • Without tools: The Skill produces headlines and descriptions in a text format. You copy and paste them into Google Ads.
  • With tools (MCP): The Skill finds underperforming ad assets in your account, and then generates the ad copy and pushes the new ads directly into the correct ad groups, potentially even setting up a new ad experiment.

3. Account auditing

This Skill runs a predefined checklist against an account, looking for issues like missing ad extensions, campaigns limited by budget, or ad groups with low CTR.

  • Without tools: The Skill generates a report that lists all the problems it found. You then have to log in to the account and fix each one.
  • With tools (MCP): The Skill not only identifies that an ad group is missing a callout extension but can also apply a relevant, pre-approved extension from extensions used elsewhere in the account. It doesn’t just report the problem; it fixes it.

4. Budget reallocation

This Skill analyzes campaign performance data to find opportunities to shift budget from underperforming campaigns to those with higher potential returns.

  • Without tools: The Skill provides a recommendation, such as: “Decrease Campaign A’s budget by 20% and increase Campaign B’s budget by 15%.”
  • With tTools (MCP): The Skill performs a dynamic analysis, pulling in exactly the right data with the appropriate lookback and time segmentation, and then executes the budget change directly, ensuring budgets are optimized as soon as the opportunity is identified.

The future of your role: From PPC doer to PPC designer

The combination of Skills and tools enables you to move from playing with AI to having AI do meaningful work. For years, AI has been good at generating ideas but weak at executing them inside the ad platforms. This solves the “last mile problem” by giving AI the logic, data, and permissions to act.

This also signals a change in the role of the PPC professional. Your job will shift from doing the repetitive work to designing the systems that do the work. Instead of manually analyzing reports and making changes, you will spend more time designing Skills, defining the rules and guardrails for automation, and reviewing the outcomes.

We’re at a point where the large language models are capable, the tools for connecting them to platforms are available, and the interfaces make it possible for non-developers to build. It’s time to rethink your processes and get AI to be a real teammate.

Dig deeper: AI tools for PPC, AI search, and social campaigns: What’s worth using now

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The end of endless prompting

The cycle of endless prompting is a dead end. It keeps you in the role of a manual operator when you should be a systems designer. By embracing Claude Skills, you’re doing more than just working faster; you’re changing the very nature of your job. You’re moving from “doing PPC work” to “designing the PPC systems” that perform that work with predictability and at scale.

This is the ultimate expression of the AI-amplified marketer: building a true partner that codifies your expertise into a reliable, efficient engine.

The first step is to look at your daily tasks through the lens of a designer. What repetitive process is ready to be turned into your first Skill?

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Web Design and Development San Diego

Google Ask Maps is moving from listings to recommendations

Google Ask Maps is moving from listings to recommendations

Google’s Ask Maps feature does more than help users find nearby businesses.

Based on hands-on testing of local service queries for plumbers, electricians, and HVAC companies, Ask Maps often narrows the field, interprets user intent, and frames businesses around qualities such as responsiveness, specialization, honesty, and repair-first thinking.

In more complex prompts, it sometimes provides guidance before recommending businesses. This shows Google Maps moving beyond simple local retrieval and toward a more recommendation-driven experience.

To evaluate that shift, we tested Ask Maps across five levels of local intent — starting with simple category searches and progressing toward conversational prompts involving uncertainty, trust, and decision-making.

A clear pattern emerged. As query nuance increased, Ask Maps shifted from listing businesses to interpreting which businesses fit and why.

This article draws from hands-on testing across a limited set of local service queries in one geographic area. Treat these findings as an early directional view, not a comprehensive representation across all markets or query types.

The testing framework

To evaluate progression, we built a five-level intent model based on how homeowners and local service customers actually search. Instead of organizing around traditional keyword categories, we structured the framework from simple retrieval toward conversational decision-making.

  • Level 1 focused on basic requests with minimal context.
    • Example: “Looking for an HVAC company near me.” 
  • Level 2 introduced more service specificity.
    • Example: “I need an electrician to upgrade my panel in an older home.” 
  • Level 3 moved into situational queries, where the user described a problem.
    • Example: “My furnace is making a loud banging noise and I’m not sure if it needs to be replaced or repaired.” 
  • Level 4 introduced trust and decision concerns.
    • Example: “I think my furnace might need to be replaced, but I don’t want to get overcharged. Who is honest about that?” 
  • Level 5 combined those elements into fully conversational prompts asking for guidance, validation, and recommendations in the same search.
    • Example: “I was told I need a full furnace replacement, but it feels expensive. How do I know if that’s actually necessary, and who should I call for a second opinion in my area?”

This framework allowed us to evaluate:

  • Which businesses appeared.
  • How Ask Maps interpreted prompts.
  • What attributes it emphasized.
  • When results started to resemble guided recommendations rather than search results.

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Ask Maps narrows the field and adds interpretation

One of the clearest patterns across the testing was that Ask Maps consistently returned a relatively small set of businesses while increasing the amount of interpretation as the user’s search intent became more complex.

At Level 1, the average number of businesses shown was 3.6. Level 2 rose to 4.3. Level 3 dropped slightly to 3.3. Level 4 averaged 5, and Level 5 averaged 4.6. Across the full set, the range remained fairly tight, generally between three and eight businesses.

That’s a different experience from traditional Maps, where a user can scroll through a much broader set of options and do more of the evaluation work themselves.

Ask Maps narrows choices early and spends more effort explaining why those businesses fit the prompt, but stops short of being fully action-oriented. Even when a phone number is shown, there’s no clickable call button directly in the Ask Maps response. 

To call or access the full set of contact options, the user still has to click into the business’s Google Business Profile. That matters because while Ask Maps is becoming more interpretive, the underlying GBP is still where action happens.

As prompts become more nuanced, uncertain, or trust-sensitive, Ask Maps draws on a broader range of sources. It shows fewer businesses, replacing breadth with interpretation.

Dig deeper: How to build FAQs that power AI-driven local search

Basic queries already go beyond simple listings

Even the simplest queries don’t behave like a traditional Maps result.

Basic queries already go beyond simple listings

At the baseline level, Ask Maps still relies heavily on Google Business Profile data, including: 

  • Business descriptions.
  • Review content.
  • Ratings.
  • Hours.
  • In some cases, posts. 

Website influence is minimal here, and there’s little evidence of outside sourcing. But even within that mostly closed ecosystem, it goes beyond listing nearby businesses.

Instead of just showing names, ratings, and locations, Ask Maps:

  • Generates narrative summaries based on information in the Google Business Profile. 
  • Describes businesses in terms of responsiveness, experience, specialization, or the kinds of situations they seem well-suited for. 
  • Draws on reviews when framing businesses.

Even at the most basic level, Ask Maps isn’t neutral. It’s beginning to interpret businesses for the user.

As queries become more specific, Ask Maps starts matching capability

Once the prompt shifts from a general service search to a specific type of job, Ask Maps becomes more selective in how it matches businesses to the request.

  • A query about an electrical panel upgrade doesn’t behave the same way as a query about urgent AC repair. 
  • Replacement-oriented prompts emphasize installation and system expertise. 
  • Repair-oriented prompts emphasize speed, availability, and responsiveness. 
  • Queries tied to older homes or higher-risk work call for more evidence of specialization.

At this level, Google Business Profile and reviews still carry much of the weight, but websites matter more when the job is more complex or costly. A panel upgrade query produces stronger external link usage than a more straightforward AC repair prompt.

That doesn’t mean websites are always heavily used. It shows more selectivity. As decisions become more complex, Google looks for more supporting evidence before recommending businesses.

Situational queries push Ask Maps toward interpretation

The more noticeable shift begins once the prompts move from service categories to real-world scenarios.

At Level 3, the user is no longer looking for a plumber, electrician, or HVAC company. Instead, they’re describing a problem, such as a loud banging furnace, outdated electrical in an older home, or an AC unit that has stopped working during extreme heat. In those cases, Ask Maps increasingly interprets the problem before introducing businesses.

Some responses provide guidance or context first. Others identify the provider and clarify the work before making recommendations. The businesses that follow aren’t framed as generic providers. They’re framed as possible solutions to the situation.

Review content becomes important here. Rather than simply supporting a business’s credibility, reviews act as evidence that the company has handled similar situations before. Fast arrival times, experience with older homes, communication during stressful repairs, and problem-solving ability all become more meaningful when describing businesses.

This is the point where Ask Maps moves more clearly from retrieval to interpretation.

Dig deeper: 7 local SEO wins you get from keyword-rich Google reviews

Trust-oriented queries change what gets emphasized

When the prompts introduce fear, skepticism, or concern about making the wrong decision, Ask Maps changes again.

At Level 4, the focus is less on the service need itself and more on the emotional context around it. The user is worried about being overcharged, being pushed into unnecessary replacement, or hiring someone who would cut corners. 

Ask Maps doesn’t just return businesses capable of doing the work. It organizes businesses around trust-related qualities such as honesty, transparency, careful workmanship, fairness, and second-opinion value.

This is one of the strongest patterns in the research. At this stage, review language is the primary signal shaping how businesses are framed. Specific phrases and anecdotes matter, elevating businesses that explain options clearly, don’t upsell, offer honest assessments, or deliver careful, professional work.

External sources become more relevant here. In addition to GBP information and reviews, Ask Maps shows more willingness to pull from company websites, testimonials, third-party platforms, and educational resources when the user’s concern involves decision risk rather than just service need.

Once the query becomes trust-driven, the recommendation no longer appears to be based only on who can do the job. It reflects who is most likely to handle the situation in a way that the user feels good about.

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Advisory queries show the clearest shift

The strongest example of this progression came at Level 5. These are prompts where the user combines a problem, uncertainty, and a request for recommendations in a single query. 

For example, someone might say they were told they needed a full furnace replacement but were unsure whether that was really necessary and wanted to know who to call for a second opinion. In these cases, Ask Maps moves most clearly into a decision-support role.

Instead of leading with local businesses, it often starts with an explanation, introducing frameworks, safety context, or ways to think about the decision. 

Only after that does it recommend businesses, and those businesses are often grouped not just by rating or proximity, but by approach. Some are framed as repair-first options. Others are framed as second-opinion experts or safety-focused specialists.

This is where Ask Maps feels least like a directory and most like an advisor. The structure of the response looks more like a guided decision process than a traditional local search result.

That doesn’t mean the system is flawless or that every answer is equally strong. But it does suggest that when a prompt includes uncertainty and a need for validation, Ask Maps is trying to do more than match a category. It’s trying to help the user think through what to do next.

Dig deeper: New Google Maps features: Local Guides redesign, AI captions, photo sharing

Where Ask Maps gets its information

Across the testing, several source patterns appear repeatedly, and the mix appears to shift depending on the type of query.

Where Ask Maps seems to get its info

At the foundation, Google Business Profile does much of the early work. Business categories, service descriptions, hours, ratings, and review counts help determine which businesses are eligible to appear and how they are initially framed. In some cases, Ask Maps also pulls from GBP services and products, business descriptions, and occasionally posts when those help reinforce what the business does.

Reviews seem to be one of the most important inputs across nearly every query type. Not just in ratings, but in how review language shapes the summary. 

Ask Maps often draws on review themes tied to:

  • Responsiveness.
  • Honesty.
  • Professionalism.
  • Fast arrival times.
  • Work on older homes.
  • Repair-versus-replace situations.
  • Whether customers feel the company explains options clearly or avoids unnecessary upselling.

In other words, reviews support reputation and help define how a business is positioned in the response.

Business websites matter more once the query becomes more specific, higher-stakes, or more tied to decision-making. In those cases, Ask Maps seems more likely to pull in service pages, testimonial pages, or other on-site business information that helps reinforce specialization, repair-first positioning, second-opinion value, or experience with a particular type of job. 

That’s more noticeable in queries tied to things like panel upgrades, replacement decisions, or older-home electrical concerns than in simpler “near me” searches.

External sources are the most selective layer, but they become more visible when the query involves safety, diagnosis, pricing uncertainty, or broader decision support. 

In those cases, Ask Maps pulls in:

  • Educational content around issues like repair-versus-replace decisions, quote validation, and electrical safety. 
  • Third-party review and directory platforms such as Angi, HomeAdvisor, YouTube, and Facebook.
  • Other publicly available business information, when it helps reinforce trust, workmanship, or reputation. 

In some of the trust-oriented electrician queries in particular, this outside sourcing is more prominent than in simpler local lookups, suggesting Google may broaden its evidence base when evaluating how a business is likely to operate, not just what services it offers.

How Ask Maps mixes sources based on query

Ask Maps isn’t relying on a single source of truth. It appears to be constructing an answer from a mix of Google Business Profile data, review language, business website content, and selectively chosen outside sources, with the balance shifting based on what the user is actually asking.

What this may mean for local visibility

If Ask Maps continues to develop in this direction, it could have meaningful implications for local visibility in Google Maps.

  • Inclusion alone may matter less than interpretation. If Ask Maps is consistently showing a smaller set of businesses and adding more explanation around them, the question is no longer just whether a business appears. It’s also how that business is framed and whether Google has enough confidence to position it as a good fit for the situation.
  • Review content is becoming more important than many businesses realize. The language within reviews appears to influence not just credibility, but the actual way a business is described and recommended.
  • Website content plays a more targeted role than many local businesses assume. It may not be equally important for every prompt, but it matters more when the service is complex, expensive, or tied to greater uncertainty.

More broadly, Ask Maps points toward a version of local search in which retrieval, evaluation, and decision support occur much more closely together. Instead of searching, comparing, researching, and then deciding across several steps, the user may increasingly be guided through much of that process within a single AI-mediated Maps experience.

What businesses and SEOs should tighten up now

If Ask Maps continues moving in this direction, the practical response isn’t to chase a new tactic or treat it like a separate channel. It’s to make the business easier for Google to understand and easier for customers to trust.

What businesses should tighten up now

Keep the Google Business Profile current and specific

A Google Business Profile may play a bigger role when Ask Maps is trying to decide what a business does, what kinds of jobs it handles, and whether it fits a more nuanced prompt.

  • Review primary and secondary categories to make sure they reflect the core work accurately.
  • Tighten the business description so it clearly explains the services offered, the types of jobs handled, and any specialties or areas of focus.
  • Make sure hours, service areas, and contact details are complete and current.
  • Add photos that reinforce the kinds of jobs the business wants to be associated with.
  • Treat posts and profile updates as another way to reinforce services and activity, not just as optional extras.
  • Use the Services and Products sections fully, adding clear descriptions that reflect the specific jobs, specialties, and situations the business wants to be known for.

Pay closer attention to review language

If Ask Maps uses review language to shape how businesses are positioned, then the wording in reviews may matter more than many businesses realize.

  • Look beyond review volume and average rating.
  • Pay attention to whether reviews naturally mention specific jobs, customer concerns, and outcomes.
  • Watch for language around responsiveness, honesty, professionalism, repair-first thinking, and clear communication.
  • Encourage reviews that reflect real experiences rather than generic praise.
  • Use review trends to understand how the business is likely being framed by Google.

Revisit website content for higher-consideration services

Website content appears more likely to matter when the query is more complex, more expensive, or tied to more uncertainty.

  • Strengthen service pages for the higher-value or higher-risk work the business wants to be known for.
  • Add FAQs that address real decision points, not just basic definitions.
  • Include examples of the kinds of jobs handled, especially where context matters.
  • Reinforce trust signals such as experience, process, reviews, and proof of work.
  • Use language that helps explain situations like repair versus replace, older-home work, or second-opinion scenarios.

Think beyond ranking for a phrase

There’s a broader strategic shift here for local SEO. The question may no longer be only whether a business can rank for a phrase. It may also be whether Google has enough evidence to recommend that business in response to a real-world question.

  • Evaluate whether the business is easy to understand across GBP, reviews, website content, and broader digital mentions.
  • Look at whether the business is clearly associated with the jobs and situations it wants to win.
  • Think about trust and decision support, not just service relevance.
  • Focus on making the business more legible to both Google and potential customers.
  • Treat local optimization less like keyword matching alone and more like building a clear, consistent business profile across sources.

Dig deeper: If your local rankings are off, your map pin may be the reason

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The direction of Ask Maps is becoming clearer

The main question behind this research was when Ask Maps stops behaving like a directory and starts behaving more like a recommendation engine. Based on this testing, that shift starts earlier than many might expect.

Even at the most basic level, Ask Maps narrows, summarizes, and interprets. As prompts become more specific, situational, and trust-driven, they move further toward guided recommendations. At the highest level of complexity, it begins to look less like traditional local search and more like a system designed to help users make decisions.

That doesn’t mean Google Maps has fully changed into something else. But it does suggest the direction is becoming clearer. For local businesses and the people who support them, that makes this worth watching closely. Visibility inside Maps may increasingly depend not just on being present, but on being understood well enough for Google to explain why the business fits the user’s needs.

Read more at Read More

Web Design and Development San Diego

Google Ads MCC hacked? Here’s what to do immediately

Google Ads MCC hacked? Here’s what to do immediately

At midnight on Jan. 5, hackers took over our Google Ads Manager Account (MCC). We weren’t alone. While it’s hard to get an exact count, hundreds, if not thousands, of agencies have been affected by the hacks, in turn affecting tens of thousands of accounts. 

While I wouldn’t wish this experience on our worst enemy, having been through it, I have some insights that I hope can help you prevent the same experience from happening to your MCC account.

How we were hacked

Despite having two-factor authentication (2FA) and allowed domains enabled, the hackers were able to get into our account via an employee’s email address. It was clearly a targeted hack: the night of the hack, the hackers tried to get in via two other email accounts at our company before they succeeded with the third.

While phishing or compromised passwords may have originally gotten them into the system — we still don’t know which — we later learned that the account the hackers used had been compromised for months and that they had created their own 2FA that they had been using all along.

Once they gained access to our account, the hackers removed everyone else’s access to the MCC. They then changed the allowed domain to Gmail and granted access to over a dozen people. The hackers then created a new MCC in our company’s name and invited most of our clients. Luckily, none of them accepted.

In the few hours they were in the MCC, the hackers proceeded to create chaos. They removed all the users from some accounts and changed the payment method in others. They launched new campaigns on only a few accounts, yet somehow also attempted half-million-dollar credit card charges on two others (despite not running any ads in those accounts).

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What happened after the hack

We were very lucky. The hackers were locked out within eight hours, and we regained access in just over a week. They spent only about $100 across the MCC. Neither crazy credit card charge went through. We were fully recovered from the hack within two weeks. How did we do this? Let’s take a look at the steps we took.

Step 1: We contacted Google

When we were hacked, we immediately contacted our reps at Google. We’re incredibly lucky to have wonderful Google reps with whom we’ve built longstanding relationships, including one we’ve worked with for over three years. 

These long-term relationships helped, and our reps went to bat for us. They continued to put pressure on the support cases until they were resolved and helped connect us to the resources we needed. Not everyone has their own reps, but you can also take these steps on your own.

Step 2: Fill out the forms

Our Google reps immediately directed us to their “What to do if your account is compromised” resource. From there, we filed Account Takeover Forms, alerting Google to the hack. We were directed to file a form for each of our accounts that had been hacked.

We first filed one for our MCC, even though the form, at the time, said not to use it for MCCs. It looks like that language has since been changed, which is great — don’t skip this step. Getting back into the MCC makes it easier to resolve all issues, rather than having to file tickets and coordinate access for each account.

Step 3: Contact clients

At the same time, we directed any clients who still had access to their accounts to disconnect them from our MCC, and to grant access to a non-compromised email account. That way we were able to secure the accounts, work on them, and mitigate any damages immediately. We were also able to triage our accounts to figure out which we were still able to access, and which had no admins left with access.

Step 4: Reset billing

Disconnecting from our MCC wound up being a very important step. That’s because when our accounts were disconnected from the MCC, we were easily able to reset the billing by editing the payment manager and undoing all of the payment chaos that the hackers had created. We were then able to reconnect them without issue.

Step 5: Check change history

When we eventually did get back into the accounts, we immediately checked the change history, which we were able to do at the MCC level for additional speed. All the changes the hackers made during that time were there with time stamps, allowing us to put together a timeline of the hack and remediate any remaining issues.

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Best practices for recovering from a hack

During all this activity, a few things were especially critical to our success in recovering the account and mitigating damage. Here’s a quick rundown of best practices to keep in mind.

Make sure clients have access

This isn’t just a best practice, but something we believe should always be the case for ethical reasons. Having additional admins in the account let us regain access immediately, despite being locked out of the MCC, and remediate issues without losing time or momentum. 

Google also pushed back on any access or billing changes that didn’t have approval from an existing admin, so having people still in the accounts was critical.

Keep your MCC clean

Remove old clients, and any other MCCs for tools you’re no longer using. We didn’t do this, and wish we had. We’ve made it a best practice for our accounts moving forward.

Limit team access

Make sure your team only has the minimum access they need. Standard access is great. Admin access should be reserved for as few people as possible. The compromised account belonged to a junior team member who didn’t need admin-level access. 

This isn’t to say they wouldn’t have gotten in through a more senior team member’s account — as mentioned, they did try to get in through several before succeeding — but it would have mitigated risk.

Use credit cards or invoices

Never connect your bank accounts to your MCC. We’ve heard of companies that have lost hundreds of thousands of dollars with this same kind of hack. Because our clients were all either on invoice or credit cards, the hackers couldn’t quickly spend money in a way that hit their accounts. 

As noted earlier, the credit card companies rejected the very suspicious half-million-dollar charges the hackers attempted to make, and notified the credit card holders. The clients we were invoicing were never charged, and everything was captured on the invoices before billing.

Invest in relationships

It’s important to invest in your relationships with your Google reps, and fellow agency owners. We remain incredibly grateful to all of the people who helped us, or even just commiserated with us along the way. This experience would’ve been even more painful if we’d had to go through it alone.

How to prevent being hacked

For those who have yet to be hacked, congratulations! Let’s try to keep it that way. Here are some things you can do to make it much less likely that this will ever happen to your accounts.

Start with a clean reset

Begin by kicking every single user out of your account, and have everybody on the accounts reset their passwords. Make sure you log everyone out of every session they were in on every device. 

Our hackers were sitting around auto-logging in and keeping their sessions open for over two months prior to the night they took over the MCC. If we’d forced a reset and logged everyone off, we would’ve removed their access without even realizing it.

Enable 2FA and allowed domains

Make sure there’s only one 2FA per person. 2FAs that use authenticators or physical keys are better than pinging a device. The hackers had created their own 2FA to get into our employees’ accounts, and we never even had an idea that it was happening.

Audit and limit access

Make sure the minimum number of people have the minimum access they need to the MCC. This reduces your risk.

Enable multi-party approval

Google rolled out this new feature quite recently to help prevent account takeovers. Essentially, the feature requires that a second admin verifies any big changes before they happen. If you’d like to read up on this feature, here’s a great guide introducing multi-party approval.

Back up your accounts

You can copy and paste your accounts into your preferred spreadsheet app via Google Ads Editor. Make a habit of doing this periodically so that you’ll always have a copy of how things were in case of a hack. With the backups, you can easily revert back if you need to.

Use strong passwords

It’s important to use unique passwords that aren’t being used anywhere else. That way, if one site gets hacked, your MCC is still not at risk. We’re still not sure how the hackers passed the initial password stage to be able to create their own 2FA.

Invest in security monitoring

If you want to be extra careful, invest in security software and/or a cybersecurity expert to monitor your system. We have now done this, and it’s been amazing (and scary) to see how many phishing attempts have already been caught in the six weeks since we did it.

A note for clients: If you’re a client and another team is managing your Google Ads, do not accept any Google Ads MCC access requests that you aren’t expecting. Please make sure you always know who and what you’re giving access to. When in doubt, double-check with the team that is managing your account. A little caution can go a long way.

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Stay safe out there

The good news is that Google knows about these issues, and is actively finding ways to tighten their systems to prevent hacks. In the meantime, I hope this article has helped make our loss your gain. With an ounce of prevention, you’re likely to prevent a pound of pain.

Read more at Read More

Web Design and Development San Diego

How Google’s removal tools work for SEO and reputation management by Erase Technologies

When a client calls about a damaging search result, you might typically default to one of two responses: “we can suppress it” or “there’s nothing we can do.” Both skip the middle ground — where Google’s removal tools live.

Google provides tools to remove or deindex content from search results. They’re underused, frequently misunderstood, and often conflated.

This guide breaks down what each tool does, when to use it, and what it can’t do — so you can triage client situations accurately and set expectations that hold.

The distinction that changes everything: removal vs. deindexing

Before you use any tool, get one thing right with clients: the difference between two outcomes that look the same but aren’t.

  • Removal at source: The content is deleted from the site where it lives. Once removed, Google will drop it from its index as it re-crawls the page. This is the cleanest outcome — but it requires the site owner to act. Google’s tools can’t force it.
  • Deindexing: Google removes the URL from its index, so it won’t appear in search results — even if the page still exists. Anyone with the direct URL can still access it. This is what most of Google’s self-service tools do.

The practical implication: deindexing fixes a search problem, not a content problem. If the content is the liability — a news article, court record, or damaging forum post — deindexing reduces risk but doesn’t eliminate it. That context matters when you advise clients.

Google’s removal tools, explained one by one

1. The URL removal tool (Search Console)

In Google Search Console under Index > Removals, this tool lets you temporarily hide a URL or directory from search results. Removal lasts about six months. If the URL still exists, it may reappear.

  • Who it’s for: You, if you control the site in Search Console. You can’t use it to remove someone else’s content.
  • Common use case: Your site has an outdated page you don’t want surfacing — old press releases, deprecated product pages, or pages you’ve updated or removed.
  • What it won’t do: Remove content from a site you don’t control. This misconception causes significant client frustration.

2. The outdated content removal tool

This is the public tool to request deindexing of pages already removed or significantly changed at the source.

  • When it works: The content is gone (the page 404s or the content is removed), but Google still shows a cached version. You submit the URL, Google recrawls it, and if the content is gone, it removes the result and cached snippet.
  • When it doesn’t: The page still exists and the content is live. Google will verify it and reject the request.
  • Practical use: After you’ve removed content at the source, use this to speed up deindexing instead of waiting for the next crawl. It’s not a removal tool — it triggers a recrawl.

For a more technical breakdown, see this step-by-step guide to Google’s removal tools.

3. The Results about you tool

Launched in 2022 and expanded in August 2023, the Results About You tool lets you request the removal of specific categories of personal information from Google Search. It added proactive alerts and broader coverage, then expanded again in early 2026 to include government-issued IDs, passport data, Social Security numbers, and improved reporting for non-consensual explicit imagery, including AI-generated deepfakes.

  • What it can remove:
    • Home addresses and precise location data
    • Phone numbers
    • Email addresses
    • Login credentials and passwords
    • Credit card and bank account numbers
    • Images of handwritten signatures
    • Medical records
    • Personal identification documents (passports, driver’s licenses)
    • Explicit or intimate images shared without consent
  • What it can’t remove: General information that falls outside these categories — news articles, reviews, social posts, court records, or professional information. Those require different paths.
  • Why it matters: If you’re dealing with doxxing, data broker sites, or exposed sensitive data, you now have a self-service path. Managing this tool is increasingly part of ORM work.

4. Legal removal requests

For content outside self-service categories, you can submit legal removal requests to Google:

  • Defamation: False statements of fact about an identifiable person.
  • Copyright (DMCA): Unauthorized use of copyrighted material.
  • Court orders: Legally binding orders requiring removal.
  • Right to be Forgotten (EU/UK): Requests under GDPR and UK law, based on the 2014 Google Spain v. AEPD ruling.
  • Other legal grounds: Harassment, illegal imagery, or other violations.

Google’s legal team reviews these requests; they aren’t automatic, and approval isn’t guaranteed. Defamation has a high bar: the content must be false, not just negative. A bad review isn’t defamation; an inaccurate factual claim may be.

Right to be Forgotten applies only if you’re in the EU or UK. It allows deindexing from Google’s European search properties. It doesn’t remove content globally or impact U.S. search.

5. The personal content removal form

Separate from Results About You, this Google form handles requests to remove non-consensual explicit images, doxxing content, and certain sensitive information on other sites.

This process is more manual. Google reviews the external site content rather than just deindexing a URL. Approval rates are higher for explicit imagery than for other categories, but the process is slower and less predictable.

What none of these tools do

Understanding the limits matters as much as knowing the tools. None of Google’s removal tools will:

  • Force a third-party site to delete content.
  • Remove content from other search engines (Bing, Yahoo, DuckDuckGo).
  • Remove content from Google Images, News, or Maps without separate requests.
  • Permanently fix the underlying content problem.
  • Remove results that are accurate, lawful, and in the public interest.

That’s why suppression remains core to reputation management: when you can’t remove content, you push it down with authoritative, well-optimized content.

How to triage a client removal situation

A practical decision flow for incoming removal requests:

Step 1: Can the client control the source site? 

If yes, remove it at the source, then use the outdated content tool to speed up deindexing.

Step 2: Is it personal information in Google’s covered categories? 

Use Results About You.

Step 3: Is there a legal basis? 

Defamation, copyright, court order, or GDPR right to be forgotten. If yes, file the appropriate request and set realistic timelines (weeks to months, not days).

Step 4: Is it none of the above? 

Suppression is likely the primary path. Build a content and link strategy around the branded SERP to displace the result over time. 

For high-stakes cases — like non-consensual content or permanent court records — firms like Erase.com handle direct outreach and legal escalation on a pay-for-success basis, bridging the gap between DIY tools and litigation.

Setting realistic client expectations

The most common client mistake is expecting Google to act like a content moderator. It isn’t. 

Google’s removal tools cover specific, narrow categories. Outside them, Google defaults to indexing what exists on the web.

Set this expectation upfront to protect the client relationship. It also positions suppression not as a fallback, but as the right tool for most ORM situations.

When removal is viable, these tools have improved over the past two years. Results About You has expanded and should be included in your standard ORM audit. The outdated content tool remains underused and is a quick win when source removal has already happened.

Know the tools. Use them where they apply. Suppress where they don’t.

Read more at Read More

Web Design and Development San Diego

Google simplifies Analytics and Ads consent rules

How to use Performance Planner and Reach Planner in Google Ads

Google is changing how Google Analytics and Google Ads share consent signals — a shift that could have major implications for marketers’ tracking setups starting this summer.

What’s happening. Beginning June 15th, Google Ads data collection will rely solely on the ad_storage consent setting, removing a layer of complexity that previously came from linked Google Analytics configurations.

Until now, ad data flows between Analytics and Ads were influenced by both Consent Mode and Google Signals settings inside GA. That created confusion for marketers, especially because some of the controls were buried in Analytics settings rather than clearly surfaced in ad consent banners or tag implementations.

Starting in June, Google is simplifying that structure. Google Analytics data collection will still be governed by Google Signals, but Google Ads will look only at whether users have granted ad_storage consent.

That means a linked Google Analytics tag will no longer affect whether Google Ads can collect or use advertising identifiers.

What changes. For many advertisers, the update will effectively create a cleaner — but more rigid — consent framework.

If ad_storage is granted, Google Ads may use all available advertising signals, including linking activity to a user’s signed-in Google account when possible. If ad_storage is denied, Google will be limited to less persistent signals, such as URL parameters like gclid.

There appears to be little middle ground. Marketers will have less ambiguity about what drives ads data collection, but they will also have fewer ways to fine-tune what gets shared.

Why we care. This change makes consent settings much more consequential for measurement, attribution and audience targeting. From June, whether Google Ads can use identifiers will depend almost entirely on the ad_storage signal, so any gaps or errors in consent mode setup could directly affect campaign performance data.

It also removes some hidden complexity from linked Google Analytics settings, giving advertisers clearer rules — but less flexibility.

Between the lines. The move reflects Google’s broader push to make consent systems easier to understand for advertisers and regulators.

A single source of truth for ad consent could reduce implementation errors and make compliance easier to explain. But it also puts more pressure on brands to ensure their Consent Mode setup is working properly.

If consent updates are delayed, misconfigured or incomplete, marketers could see gaps in measurement, attribution and audience targeting.

What marketers should do now. Audit your consent implementation before the June deadline.

Teams should confirm that Consent Mode update calls are firing correctly and that ad_storage settings accurately reflect user choices. Brands with Google Signals turned off should pay particular attention: under the new setup, they could see more Ads-linked data than before if users grant ad consent.

For marketers, the takeaway is simple: cleaner rules are coming, but getting consent right will matter more than ever.

Dig deeper. Updates to Google Analytics Data Controls

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Web Design and Development San Diego

Google is bringing back a familiar name: Data Studio

In an AI-driven economy, companies have more data than ever but still struggle to turn it into useful daily decisions. Google is betting that a revamped Data Studio can become the place where users quickly explore, organize and act on data across its ecosystem.

Why the switch back. Google says the new Data Studio will serve as a central hub for a range of assets, from traditional reports and dashboards to data apps built in Colab and BigQuery conversational agents. The idea is to give users one place to work with the tools and information that shape their business each day.

Flashback. Three years ago, Google folded Data Studio into its broader analytics push by rebranding it as Looker Studio. Now, it is separating the products again as customer needs evolve.

Two versions. Google is launching two versions of the product.

  • Data Studio will remain free for individuals and small teams that need quick analysis and visualization.
  • Data Studio Pro, meanwhile, is aimed at larger organizations that need stronger security, compliance, management controls and AI capabilities, with licenses sold through the Google Cloud and Workspace admin consoles.

Why we care. The (kind of) new Data Studio could make it much easier to pull together campaign, audience and performance data from across Google’s ecosystem in one place. That means faster reporting, easier ad hoc analysis and quicker answers without relying as heavily on analysts or engineering teams. For brands already using Google Ads, BigQuery or Sheets, it could streamline how teams track performance and make day-to-day budget and creative decisions.

Where Looker fits in. Under the new structure, Looker will remain Google Cloud’s enterprise business intelligence platform, focused on governed data, semantic modeling and large-scale analytics. Data Studio, by contrast, is being positioned as the faster, more flexible option for personal exploration, ad hoc reporting and lightweight dashboards across services like BigQuery, Google Sheets and Ads.

What’s next. For existing users, Google says the transition should be seamless. Current reports, data sources and assets will carry over automatically, with no action required.

Google plans to share more about the relaunch and its broader analytics strategy at Google Cloud Next ’26 later this month.

Dig deeper. Data Studio returns as new home for Data Cloud assets

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Sundar Pichai sees Google Search evolving into an ‘agent manager’

Google Search agent manager

Google Search is evolving beyond links and answers into a system that completes tasks, potentially fundamentally changing how users interact with the web. That’s according to Alphabet CEO Sundar Pichai, speaking on the Cheeky Pint podcast.

Why we care. Google is signaling a move from information retrieval to task execution.

Search becoming agentic. Traditional search behavior is already changing and will continue to, Pichai said.

  • “If I fast-forward, a lot of what are just information-seeking queries will be agentic in Search. You’ll be completing tasks. You’ll have many threads running.”

Pichai also described a future where Google Search acts less like a list of results and more like a system that coordinates actions:

  • “Search would be an agent manager in which you’re doing a lot of things. I think in some ways, I use Antigravity today, and you have a bunch of agents doing stuff. I can see search doing versions of those things, and you’re getting a bunch of stuff done.”

AI Mode is already changing queries. Users are already adapting their behavior in Google’s AI-powered search experiences, Pichai said:

  • “But today in AI Mode in Search, people do deep research queries. That doesn’t quite fit the definition of what you’re saying. But people adapted to that. I think people will do long-running tasks.”

Search vs. Gemini overlap. Despite the rise of Gemini, Pichai said Google isn’t replacing Search with a chatbot. Instead, the two will coexist — and diverge (echoing what Liz Reid said last month):

  • “We are doing both Search and Gemini. They will overlap in certain ways. They will profoundly diverge in certain ways. I think it’s good to have both and embrace it.”

The interview. The history and future of AI at Google, with Sundar Pichai

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Google AI Overviews: 90% accurate, yet millions of errors remain: Analysis

Google AI Overviews accuracy

Google’s AI Overviews answered a standard factual benchmark correctly 91% of the time in February, up from 85% in October, according to a New York Times analysis with AI startup Oumi.

However, Google handles more than 5 trillion searches per year, so that means tens of millions of answers every hour may be wrong.

Why we care. We’ve watched Google shift from linking to sources to summarizing them for more than two years. This report suggests AI Overviews are improving, but still mix correct answers, weak sourcing, and clear errors in ways that can mislead searchers and reshape which publishers get visibility and clicks.

The details. Oumi tested 4,326 Google searches using SimpleQA, a widely used benchmark for measuring factual accuracy in AI systems, the Times reported. It found AI Overviews were accurate 85% of the time with Gemini 2 and 91% after an upgrade to Gemini 3.

  • The bigger problem may be sourcing. Oumi found that more than half of the correct February responses were “ungrounded,” meaning the linked sources didn’t fully support the answer.
  • That makes verification harder. The answer may be right, but the cited pages may not clearly show why.

What changed. Accuracy improved between October and February, but grounding worsened. In October, 37% of correct answers were ungrounded; in February, that rose to 56%.

Examples. The Times highlighted several misses:

  • For a query about when Bob Marley’s home became a museum, Google answered 1987; the correct year was 1986, according to the Times, and the cited sources didn’t support the claim or conflicted.
  • For a query about Yo-Yo Ma and the Classical Music Hall of Fame, Google linked to the organization’s site but still said there was no record of his induction.
  • In another case, Google gave the correct age at Dick Drago’s death but misstated his date of death.

Google’s response: Google disputed the Times analysis, saying the study used a flawed benchmark and didn’t reflect what people actually search. Google spokesperson Ned Adriance told the Times the study had “serious holes.”

  • Google also said AI Overviews use search ranking and safety systems to reduce spam and has long warned that AI responses can contain mistakes.

The report. How Accurate Are Google’s A.I. Overviews? (subscription required)

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