Shop visits now available in Google Ad grants

How to tell if Google Ads automation helps or hurts your campaigns

Google Ad Grants accounts can now optimize for real-world foot traffic. Advertisers using the nonprofit program are able to set “shop visits” as an account-level goal — a move that enables campaigns to optimize toward in-person visits.

Driving the news. Previously, attempting to mark shop visits as a goal inside Ad Grants would trigger an error. That restriction appears to have been lifted, allowing eligible accounts to include store visit conversions in their primary goal configuration.

The update means nonprofits and local organizations can now align bidding and optimization with physical visits — particularly impactful for visibility in Maps placements and location-driven search results.

Why we care. For nonprofits, museums, places of worship, community centers, and other location-based organizations, digital engagement doesn’t always translate into mission impact. The ability to optimize for shop visits bridges that gap, tying ad performance directly to footfall.

Between the lines. As Google continues emphasizing local intent and Maps-based discovery, bringing store visit optimization to Ad Grants expands how nonprofits compete for nearby audiences. It shifts the focus from just clicks and website traffic to measurable, offline action.

What to do. Ad Grant advertisers should review their account-level goals and confirm shop visits are enabled where eligible. Optimizing toward foot traffic could materially improve local impact — especially for organizations reliant on in-person engagement.

Spotted by: This update was spotted by Google Ads Expert Jason King who shared the update on LinkedIn.

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GMC video assets section now showing populated content

When Google reps push Performance Max before your account is ready

Google’s unified video manager inside Merchant Center is no longer empty. After months of appearing in accounts without visible content, the Video Assets section is now automatically populating with sourced videos.

Driving the news. The feature — first introduced at Google Marketing Live 2025 — was designed to centralize video content inside Google Merchant Center. It began rolling out in September, but many advertisers were seeing a blank interface with no assets displayed.

That’s changed. Videos are now being pulled in automatically, including content from external sources like YouTube.

Why we care, This confirms Google is moving ahead with its plan to make Merchant Center a central hub for commerce-ready creative, not just product feeds. With videos now auto-populating, brands may gain additional visibility across Shopping and Performance Max without extra upload work — but they’ll also need to ensure their YouTube and site videos are optimized for commerce.

In short, video is becoming embedded in retail ad delivery, and advertisers who manage it proactively will have a competitive edge.

Between the lines. By centralizing videos from websites, social platforms, and potentially AI-generated sources, Google is building Merchant Center into a more comprehensive creative hub — not just a product feed manager.

That aligns with broader shifts toward video-first shopping experiences across Search, Shopping, and Performance Max campaigns.

What to watch. It’s still unclear how performance reporting, optimization controls, and editing tools will evolve inside the Video Assets section. But the shift from empty placeholder to populated library shows the infrastructure is now active.

First spotted. This update was first spotted by PPC News Feed founder Hana Kobzová.

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How to Optimize for Google AI Mode: The Enterprise Technical Guide

Google AI Mode optimization requires three sequential priorities: (1) ensuring AI crawlers can access your content through proper rendering, (2) structuring […]

The post How to Optimize for Google AI Mode: The Enterprise Technical Guide appeared first on Onely.

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7 Best Real Estate SEO and GEO Agencies in 2026

The real estate industry faces a competitive reality that no amount of keyword optimization can solve: Zillow, Redfin, and Realtor.com […]

The post 7 Best Real Estate SEO and GEO Agencies in 2026 appeared first on Onely.

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How to Perform Keyword Research for GEO

GEO keyword research optimizes for AI citation probability rather than traditional ranking factors. It prioritizes conversation-derived language, entity relationships, and citation […]

The post How to Perform Keyword Research for GEO appeared first on Onely.

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Web Design and Development San Diego

How to keep your content fresh in the age of AI

How to keep content fresh in an AI-saturated web

AI has made publishing faster and easier than ever. And the result is saturation.

As AI lowers the barrier to production, the web is filling with content that is technically sound, reasonably optimized, and increasingly indistinguishable. When everything looks polished and competent, standing out becomes harder.

AI has changed content output, but users still arrive with intent. They scan headlines, page titles, and descriptions before choosing what to click. They reward clarity, relevance, and usefulness. On a saturated results page, those fundamentals matter more than ever.

Keeping content fresh in the age of AI isn’t about chasing novelty or abandoning proven practices. It’s about returning to what makes content distinct: clear messaging, thoughtful structure, and a strong understanding of what your audience wants.

The real problem with AI content

The biggest issue with AI-generated content isn’t accuracy. It’s sameness.

Because AI models train on vast amounts of existing material, they reproduce familiar patterns: similar phrasing, predictable structures, and safe conclusions. On their own, these outputs read as competent and coherent. In aggregate, they become indistinguishable.

This is why so much content today feels interchangeable. Even when the topic is relevant, the experience of reading it rarely is.

Search engines and users are reacting accordingly. When every result looks and sounds the same, differentiation matters. Freshness still ensures relevance and credibility, but it’s no longer a competitive advantage in itself. What separates one result from another is voice, perspective, and lived experience.

Ironically, AI has made originality more valuable, not less. As automated content floods the web, signals like specificity, usefulness, and intent alignment become stronger indicators of quality. Content that communicates clearly and answers people’s real questions rises above, regardless of whether AI assisted in its creation.

This is where many teams go wrong. In an attempt to compete with AI, they focus on output volume or trendy formats instead of fixing the fundamentals.

Freshness isn’t created by novelty alone. It’s created when content feels unmistakably helpful and unmistakably human.

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Fresh, unique content is still built on classic SEO principles

Despite the evolution of content creation tools, the way people use search engines has remained remarkably consistent. Users still arrive with a problem to solve, scan results quickly, and choose the option that feels most relevant to them.

That behavior hasn’t changed because AI exists.

Page titles, headings, and meta descriptions continue to act as the first point of contact between a piece of content and its audience. In search results, they function less like technical fields and more like ad copy.

Yet many organizations assume these elements are outdated or that AI-generated content will somehow compensate for vague or generic positioning. In reality, the opposite is true. As more content competes for attention, clarity becomes a differentiator.

Classic SEO principles still underpin freshness:

  • Clear alignment with search intent.
  • Descriptive, specific language.
  • A logical structure that helps users scan.
  • Messaging that sets accurate expectations before the click.

None of these concepts is new. What’s changed is their importance.

When search results are crowded with similar-looking pages, small improvements in clarity can produce incremental gains. A more descriptive title doesn’t just help search engines understand a page. It helps users recognize that it answers their question.

AI may assist in generating drafts or variations, but it doesn’t replace the need for human judgment in deciding what information matters most or how it should be framed. Fresh content still starts with understanding intent and communicating clearly.

Small SEO changes can lead to a strong impact

To understand why traditional SEO still matters, consider a recent experiment conducted on our website focused on service-based search terms.

The hypothesis was straightforward: If page titles were more descriptive and more clearly aligned with search intent or user pain points, would users be more likely to click? Could visibility and engagement improve without rewriting content or making technical changes?

Before this test, titles followed a familiar format: the service name followed by the company name. While accurate, these titles were vague and did little to communicate value or differentiate the page in search results.

After the update, titles were rewritten to be more specific and benefit-oriented. Instead of simply naming a service, the new titles clarified what the service helped users achieve and reflected the intent behind the search.

One page, for example, shifted from a generic service title to a more descriptive version focused on optimization and lead generation. The result was a 247% increase in clicks on that page alone.

Encouraged by this early signal, similar title updates were rolled out across multiple service pages and allowed to run for approximately one month. The aggregated results were as follows.

As the table above shows, average position didn’t improve on every page. But several key services moved closer to the top of the results, reflected in a lower average position, while earning more clicks and impressions. This suggests clearer, intent-aligned titles helped the right pages surface more prominently and perform better once they did.

Not every page saw improvements, which is precisely the point of testing. There were no dramatic rewrites and no reliance on AI-driven optimization tactics. The improvement came from clearer communication.

The takeaway is simple: This wasn’t an example of AI SEO outperforming traditional methods. It demonstrated that when content aligns more closely with human intent, performance follows.

Strategies for keeping content fresh in an AI-saturated world

Staying fresh in the age of AI doesn’t require abandoning proven practices or chasing every new tool. It requires greater intentionality in how content is created, positioned, and maintained. The strategies below focus on what works, even as the volume of content online continues to grow.

1. Treat intent at the strategy

Traditional SEO is often mischaracterized as keyword stuffing or mechanical optimization. In reality, its foundation has always been search intent.

Before creating or updating content, ask:

  • What problem is the searcher trying to solve?
  • What does a “good” answer look like in their context?
  • What would make this page immediately feel relevant?

AI tools can suggest keywords, but they can’t fully interpret intent. That requires understanding audience behavior, industry nuance, and real-world constraints. When content is shaped around intent first, optimization becomes a byproduct, not the goal.

Freshness emerges when a page answers the right question clearly, not when it targets more variations of the same term.

2. Use page titles and headlines as tools

In an AI-driven content environment, page titles still matter. Search results are crowded with pages that look nearly identical at a quick glance in the SERP.

A well-written title is often the deciding factor in whether a user clicks or scrolls past. This is where traditional SEO fundamentals quietly outperform more complex tactics.

Effective titles:

  • Clearly state what the page offers.
  • Reflect the language users search with.
  • Set accurate expectations instead of teasing vague benefits.

Small improvements in specificity can produce meaningful gains.

3. Refresh before you create

One of the most overlooked ways to keep content fresh is to improve what already exists.

In many cases, underperforming content doesn’t fail because it’s outdated or incorrect. It fails because it’s unclear. Updating introductions, tightening headlines, improving structure, and clarifying takeaways can have a greater impact than publishing something new.

A practical approach:

  • Identify pages with impressions but low click-through rates.
  • Review whether titles and descriptions match intent.
  • Adjust framing before expanding content.

This strategy is particularly effective in an AI-heavy environment, where new content is abundant but thoughtful updates can deliver stronger results.

4. Lean into specificity and constraints

AI excels at general advice. Humans excel at context.

Content becomes fresh when it reflects specific scenarios, limitations, or trade-offs. Rather than aiming for universal coverage, focus on clearly defined use cases, audiences, or situations.

Specificity might include:

  • Addressing common misconceptions.
  • Explaining why a tactic works in one context but not another.
  • Acknowledging constraints like budget, time, or expertise.

This level of nuance signals credibility and separates genuinely helpful content from generic summaries.

5. Use AI as an accelerator

AI is most effective when it accelerates tasks that don’t require decision-making. Drafting outlines, summarizing research, or generating alternative phrasing can save time. Choosing the angle, defining the message, and interpreting results remain human responsibilities.

A healthy AI-assisted workflow includes:

  • Editorial oversight.
  • Performance review and iteration.
  • Clear ownership of voice and perspective.

When AI is used as a support tool rather than a substitute, content remains intentional and aligned with business goals.

6. Measure freshness by behavior

Publishing more content doesn’t make it fresher… engagement does.

Instead of tracking success by volume, pay attention to signals that reflect real interest:

  • Click-through rates
  • Time on page
  • Scroll depth
  • Return visits

These metrics reveal whether content resonates. Fresh content earns attention because it feels useful.

7. Accept that ‘traditional’ doesn’t mean outdated

The temptation in any technological shift is to assume that what came before no longer applies. But AI hasn’t replaced the need for clarity, structure, and relevance. It has made those qualities more valuable.

Traditional SEO works because it aligns with how people search, decide, and engage. When those fundamentals are executed well, they break through regardless of how content is produced.

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Why fresh content actually wins

AI has changed how some content is produced. It has increased speed, lowered costs, and removed many of the barriers that once limited who could publish and how often. What hasn’t changed is how people decide what to read, click, and ultimately trust.

Fresh content wins because it is clear and relevant when someone is looking for an answer — not just because it was generated faster.

The growing presence of AI has exposed a hard truth: Much of what passes for fresh content was never truly differentiated. When similar ideas are repeated at scale, fundamentals like intent alignment, descriptive titles, thoughtful structure, and honest messaging become the strongest signals of quality.

So what’s the path forward? Being more disciplined about how content is framed, maintained, and measured. Successful brands and publishers will treat freshness as a function of usefulness, not output.

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SEO Tips for Dynamic Content and Dynamic Sites

Dynamic websites built on JavaScript frameworks face a fundamental technical paradox: the same modern architectures that enable rich user experiences—React, […]

The post SEO Tips for Dynamic Content and Dynamic Sites appeared first on Onely.

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6 Best Insurance SEO Agencies in 2026

The top insurance SEO agencies for 2026 are: Onely (enterprise technical SEO and GEO), iPullRank (technical strategy with verified insurance […]

The post 6 Best Insurance SEO Agencies in 2026 appeared first on Onely.

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Web Design and Development San Diego

AAO: Why assistive agent optimization is the next evolution of SEO

AAO- Why assistive agent optimization is the next evolution of SEO

Search engine optimization (SEO) — be found. Answer engine optimization (AEO) — be the answer. AI engine optimization (AIEO) — be the recommendation. Assistive agent optimization (AAO) — be chosen when no human is in the loop. Four stages where each clearly absorbs the last.

The word that stays constant across the last two is “assistive,” and that’s important because it names the purpose: what the system does for the user. The word that changes is just one: engine becomes agent — a single pivot that tracks the real shift in our industry, from systems that recommend to systems that act.

For me, everything else in the naming debate is a distraction. The SEO industry is fractured across at least six competing terms for what’s functionally the same discipline. Each term has a constituency, each constituency is spending energy defending its label, and while we argue about what to call the work, we’re not doing the work.

So skip a step with me: I’ll explain in the next few paragraphs why AAO is a good solution — then we can all get back to our jobs.

Every competing acronym covers part of the job, none covers all of it

Every AI system that makes recommendations or takes autonomous action — Google, Bing, ChatGPT, Perplexity, Copilot, and any other engine that glides into view — runs on three components: large language models, knowledge graphs, and traditional search. I call this the algorithmic trinity

The balance differs by platform (ChatGPT leans LLM-heavy, Google leans on its knowledge graph), but the trinity itself is universal. Even Google team members I’ve spoken with agree on this architecture.

SEO also described the purpose the engine served, which I’ve always liked. So here’s a quick look at the competing acronyms against those three components.

  • GEO describes mechanism, not purpose. It covers the LLM layer, includes search by necessity, but misses the knowledge graph entirely. Because “generative” is a technology label, the term expires when the technology evolves. “Generative agent optimization” describes nothing, which tells you the term wasn’t built to scale.
  • Entity SEO covers the knowledge graph layer (entities live there), treats search as the delivery mechanism, and tangentially acknowledges LLMs. The term also fails the glossary test, which I now try my best to apply to my own writing. If a non-specialist can’t understand a term on first encounter, it was named for the speaker, not the listener. Every time I use the word “entity” to describe “brand” in conversations with business leaders, I have to explain myself.
  • LLM optimization is honest about its scope, but that’s one-third of the job, ignoring the knowledge graph and search entirely.
  • AI SEO bolts “AI” onto the old term, which makes it easy access for outsiders, but it doesn’t have long-term legs. Already in 2026, people aren’t searching, they’re researching, and some have agents researching for them.

All of them are incomplete, and I’d argue that incomplete terminology produces incomplete strategy because practitioners naturally optimize for the leg their acronym covers and neglect the others.

Assistive agent optimization (AAO) evolves neatly from answer engine optimization and covers everything we need to build a meaningful, complete strategy: 

  • “Assistive” names the purpose across the full algorithmic trinity. 
  • “Agent” names the actor that uses all three components to make a decision. 
  • “Optimization” is what we do. 

That’s a three-legged stool with all three legs the same length, which, if you’ve ever sat on one, is the only stool that doesn’t wobble.

Dig deeper: SEO, GEO, or ASO? What to call the new era of brand visibility in AI [Research]

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The glossary test says AAO isn’t perfect, but it’s the closest we’ve got

Generative engine optimization requires the listener to know what a generative engine is, entity SEO requires them to know what an entity means in a technical context, and LLM optimization requires them to know what an LLM is — all three fail the glossary test.

Assistive agent optimization doesn’t pass perfectly either because “assistive” requires half a second to process. But “agent” is mainstream vocabulary now (every tech company on earth is selling us agents), and “optimization” is self-explanatory. Two out of three words land with zero friction, and the third doesn’t need explaining after half a second’s thought.

If you have a better term that covers the full algorithmic trinity — pull and push (see below) — and passes the glossary test more cleanly, I’m open, because the discipline matters more than the term.

More importantly, AAO describes a role (optimize so the assistive agent chooses your brand), not a technology, and roles outlast technologies. The term that names what you do is the one you’ll still be using in five years, regardless of which model architecture or retrieval method is fashionable.

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Here’s what changes when you adopt the AAO frame

Your brand identity becomes the foundation, not a nice-to-have. When an agent books a hotel, selects a supplier, or recommends a consultant, it doesn’t scan a list of pages and pick the one with the best title tag. It evaluates what it knows about the brand itself: who this company is, what it does, who it serves, why it would be a reliable solution, and how confident the agent is in those facts. 

That confidence starts at the entity home — the one page you control that anchors everything the algorithmic trinity knows about you — and cascades outward through every corroborating source. If the agent doesn’t understand your brand clearly, it will pick a brand it does confidently understand.

The funnel moves inside the agent. The traditional acquisition funnel (awareness, consideration, decision) used to happen with a bouncing on-and-off-your-website dance, where the search engine was one traffic source that sent people to you. 

Under AAO, the entire funnel happens inside the AI, without the user ever seeing a list of options. The agent becomes aware of you, considers you against alternatives, and decides — all before delivering the result. Your role is no longer to attract visitors to a funnel on your site, it’s to be the answer when the agent runs its own funnel internally.

You might be thinking, “We’re not there yet.” You’re right. We’re not, for most people.

But the funnel is already in the assistive engine (ChatGPT, Perplexity, Google AI Mode), and they bring people to the perfect click — the zero-sum moment in AI where they present one single solution to the user. Most people take the solution they’re offered. The only thing missing is the agent clicking the buy button.

The web index is losing its monopoly as the source of truth. For two decades, the crawled web was effectively the only dataset that mattered: if Google hadn’t indexed it, it didn’t exist. That monopoly is breaking on two fronts. 

  • Proprietary datasets are feeding agents directly as search evolves into what I’d call ambient research, where in-app push recommendations surface your brand inside the tools people are already using, without anyone typing a query. 
  • Agents and engines already pull from APIs, booking systems, internal databases, and structured feeds that never touch a traditional web index. The web index doesn’t disappear (your website is still the entity home — the anchor), but it’s no longer the sole gatekeeper, and you should already be building your strategy on that basis.

The push layer is back, too. For 20 years, we got lazy: Google and Bing crawled our sites, rendered our JavaScript, figured out what our pages meant even when we made it hard, and we published and waited. That will continue, but you’ll need to account for multiple additions. 

IndexNow (Fabrice Canel has been building this at Bing for years), MCP, and whatever Google eventually ships all do the same thing: they let you push structured information to the systems that act, rather than waiting for those systems to come and find it. It’s the 1990s again — submitting URLs and actively feeding the ecosystem. 

My guess on why Google hasn’t adopted IndexNow isn’t because it’s a bad idea — it’s a brilliant idea — but because it wasn’t Google’s idea, and Google would rather ship a proprietary version. 

The technical generosity we’d been leaning on comes back to bite us, too: JavaScript rendering was a favor Google extended, not a standard the industry can rely on, because most AI agent bots don’t render JavaScript. If your content sits behind client-side rendering, a growing number of agents simply never see it.

(All of this maps to the 10-gate DSCRI-ARGDW pipeline I’ll lay out next in this series.)

Dig deeper: The origins of SEO and what they mean for GEO and AIO

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Your SEO skills still apply. The target moves from the engine to the agent.

You don’t need to master every intermediate stage before adopting the AAO frame, because AAO contains AIEO contains AEO contains SEO — the skills stack — and only the target changes: be chosen when the agent acts, recommended when the user researches, and mentioned when the user asks.

The compounding advantage I documented in “Rand Fishkin proved AI recommendations are inconsistent – here’s why and how to fix it” also applies here. The top performers in our data captured 59.5% of all citability by February, up from 30.9% in December — a 293% increase in concentration over two months. 

People who adopt this frame will be able to reliably build pipeline confidence while everyone else argues about acronyms — and the gap will widen over time.

The discipline has a name, the agents are already acting, the push layer is here, and the lazy days are over.

The first two articles were the “what” and the “why.” Next week, the how begins. I’ll open up the 10-gate pipeline I’ve been referencing, DSCRI-ARGDW, which stands between your content and a conversion from an AI engine.

  • Discovered: The bot finds you exist.
  • Selected: The bot decides you’re worth fetching.
  • Crawled: The bot retrieves your content.
  • Rendered: The bot translates what it fetched into what it can read.
  • Indexed: The algorithm commits your content to memory.
  • Annotated: The algorithm classifies what your content means across 24+ dimensions.
  • Recruited: The algorithm pulls your content to use.
  • Grounded: The engine verifies your content against other sources.
  • Displayed: The engine presents you to the user.
  • Won: The engine gives you the perfect click at the zero-sum moment in AI.

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Web Design and Development San Diego

The perfect local business contact page built for Google and conversions

The perfect local business contact page built for Google and conversions

When you hear the term “contact page,” you probably think of a simple page containing contact info and maybe a form. 

I’m here to tell you why that’s a big miss from a local SEO perspective and show you how to build a contact page that builds your prominence with Google and helps you convert more leads.

Google pays special attention to your contact page

The former head of Google Business Profile Support, Joel Headley, once told me that Google specifically crawls and parses your contact page to gather information about your business.

This led me to realize that most businesses have awful contact pages. They list their name, address, and phone number (NAP), embed a contact form, and call it a day.

Google is saying, “Give me data about your business,” and you’re saying, “No data for you.”

What you need to do instead is give your contact page the same level of care and attention as a multi-location landing page.

Here are the must-haves for a contact page that converts site visitors into paying customers:

  • Business identity.
  • Contact information.
  • Trust factors and social proof.
  • Location-specific content.
  • Amenities.
  • Call to action.

1. Business identity

Just like every other page on your site, your contact page should reflect your brand. This means you should include:

  • Your business logo (that matches all your other marketing materials and real-world signage).
  • Your slogan (bonus points if you can work some keywords into it for added SEO value).
  • A short introduction that explains what your business does, where it’s located, and what your unique value proposition (UVP) is.

Dig deeper: The local SEO gatekeeper: How Google defines your entity

2. Complete contact information

You won’t believe how many businesses forget to include their contact information on their contact page. Here’s what you absolutely have to include:

  • Full business name.
  • Contact form and an email address people can write to (I recommend both).
  • Complete address.
  • Phone and text numbers.
  • Social media links.
  • Hours of operation (including any holiday, seasonal, or special hours).
  • Shopping options (e.g., in-store pickup, curbside pickup, delivery, appointment only).
  • Embedded Google Map to your business (not your address).
    • A common mistake businesses make is embedding a map of their business address on Google Maps instead of their actual Google Business Profile.
    • Make sure you embed a map in your business listing on Maps so that whenever someone clicks it, they send engagement signals to your profile. Practically, this means:
      • Search for your business name on Google Maps.
      • Bring up your profile.
      • Click the Share button.
      • Click the Embed a map tab.
      • Copy and paste the code into your contact page.
  • A link to your Google Maps listing.
    • A few years ago, Holly Starks conducted a case study to test whether driving directions affected local rankings. She set up Google Maps driving directions on 100 cell phones, put them in her car, and drove to the business. The results were dramatic. The business’s rankings jumped from the 20s to number 1.
    • In the past, I recommended writing driving and walking directions on your contact page. Now, with Starks’ findings in mind, adding a link to your Google Maps listing with anchor text like “Get driving directions” is even better. It encourages people to use Google Maps driving directions and can increase engagement signals to your Business Profile.
  • Accepted payments.
  • Parking details.
Sample embedded Google Maps link

Including detailed business information helps customers contact and visit you and signals to traditional search engines and AI search tools that your business is legitimate and credible.

Bonus tips for your contact form:

  • Add a compelling call to action (you can use the same CTA throughout your page).
  • Set up form conversion tracking.
  • Avoid spam by including reCAPTCHA, using a plugin, requiring double opt-in, and formatting your email address so bots can’t read it (e.g., hello (at) domain (dot) com).
  • Make sure your contact section matches your Google Business Profile as a signal of legitimacy.

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3. Trust factors and social proof

Your contact page shouldn’t just tell people how to reach you. It should prove they’re making the right decision before they ever click or call.

Clear expectations

Trust factors and social proof - Clear expectations

Be clear about what a customer can expect once they reach out to you and confirm they’ve made the right choice in contacting you:

  • How long are response times? 24 hours? 2 business days?
  • What are the next steps? What can they expect from your team?
  • Is there any useful information you can give them about your team, your location, or anything else that sets you apart from your competitors?

Experience and credentials

Trust factors and social proof - Clear expectations

Reinforce trust and increase your page’s conversion rate by listing any:

  • Industry associations you’re a member of (locally and nationally).
  • Local chamber of commerce groups.
  • Professional groups and associations.
  • Meetup groups.
  • Neighborhood associations.
  • Better Business Bureau rating.

Tip: Link each association name to your business’s profile on its website.

Dig deeper: Local SEO sprints: A 90-day plan for service businesses in 2026

Awards and accomplishments

Sample business awards

Include any awards your business has received or mentions in the press, and link each one to the relevant article or website. If you’ve been mentioned frequently in the press, you can create a dedicated media section on the page.

Reviews and testimonials

Reviews and testimonials

Embed reviews from other sites and include testimonials on your contact page to build trust. You can increase reviewers’ credibility by including their photos, names, cities, and a link to their websites or directly to the review platform they used.

Be sure to include your overall review rating and total number of reviews.

Remember, customers don’t expect your business to have a perfect 5-star rating. A rating around 4.7-4.9 signals you’re a real business, not one that’s purchased all its reviews.

Customer reviews not only build trust and increase conversions, they also add unique, locally relevant content to the page, which is great for traditional and AI search performance.

Tip: This section is also great for requesting reviews, since repeat customers might visit your contact page. Add a Google review request link with a call to action to generate more reviews for your Google Business Profile. 

Dig deeper: 7 local SEO wins you get from keyword-rich Google reviews

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4. Location-specific content

LOcation-specific content

Create content that references local information and explains exactly what your business does, where it’s located, and why prospects should choose you.

Here are some ideas for local content:

  • Include photos and descriptions of your team members.
  • Tell visitors about the customers you serve and your areas of expertise.
  • If you’re located in a popular neighborhood or area, mention that in your content.
  • Highlight any customer satisfaction guarantees or price-match policies.
  • Mention any upcoming events, volunteer efforts, or relevant partnerships.

Dig deeper: Top SEO tips for location-specific websites

5. Amenities

Business information - amenities

Start by reviewing your Google Business Profile’s attributes section and consider listing those attributes on your contact page, such as whether the business is family- or women-owned, neurodivergent-friendly, or offers outdoor seating or home delivery. 

Then list any other attributes your business has that Google doesn’t provide as options. Detailed business attributes help search engines, LLMs, and customers understand that you meet specific needs.

This can be especially useful for AI search, where people use more conversational queries, such as “Give me a list of cafes in Seattle that are wheelchair accessible and have free WiFi.”

6. A clear CTA button

Sample CTA button

If you’re going to do all this work to make a killer contact page, don’t forget to put the cherry on top. Sprinkle strategically placed calls to action throughout the page to encourage visitors to contact you. Make them bright, animated, eye-catching, and convincing.

Treat your contact page like a local SEO asset

If you want a contact page that helps people reach out to you, informs search engines and LLMs about your business, and converts visitors into customers, treat it like a multi-location landing page. Save this list so you remember every section your contact page needs.

Must-have sections of a contact page

Do this, and your contact page will outperform 99% of your competitors’ contact pages, because most businesses do a terrible job with them.

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