Web Design and Development San Diego

AAO: Why assistive agent optimization is the next evolution of SEO

AAO- Why assistive agent optimization is the next evolution of SEO

Search engine optimization (SEO) — be found. Answer engine optimization (AEO) — be the answer. AI engine optimization (AIEO) — be the recommendation. Assistive agent optimization (AAO) — be chosen when no human is in the loop. Four stages where each clearly absorbs the last.

The word that stays constant across the last two is “assistive,” and that’s important because it names the purpose: what the system does for the user. The word that changes is just one: engine becomes agent — a single pivot that tracks the real shift in our industry, from systems that recommend to systems that act.

For me, everything else in the naming debate is a distraction. The SEO industry is fractured across at least six competing terms for what’s functionally the same discipline. Each term has a constituency, each constituency is spending energy defending its label, and while we argue about what to call the work, we’re not doing the work.

So skip a step with me: I’ll explain in the next few paragraphs why AAO is a good solution — then we can all get back to our jobs.

Every competing acronym covers part of the job, none covers all of it

Every AI system that makes recommendations or takes autonomous action — Google, Bing, ChatGPT, Perplexity, Copilot, and any other engine that glides into view — runs on three components: large language models, knowledge graphs, and traditional search. I call this the algorithmic trinity

The balance differs by platform (ChatGPT leans LLM-heavy, Google leans on its knowledge graph), but the trinity itself is universal. Even Google team members I’ve spoken with agree on this architecture.

SEO also described the purpose the engine served, which I’ve always liked. So here’s a quick look at the competing acronyms against those three components.

  • GEO describes mechanism, not purpose. It covers the LLM layer, includes search by necessity, but misses the knowledge graph entirely. Because “generative” is a technology label, the term expires when the technology evolves. “Generative agent optimization” describes nothing, which tells you the term wasn’t built to scale.
  • Entity SEO covers the knowledge graph layer (entities live there), treats search as the delivery mechanism, and tangentially acknowledges LLMs. The term also fails the glossary test, which I now try my best to apply to my own writing. If a non-specialist can’t understand a term on first encounter, it was named for the speaker, not the listener. Every time I use the word “entity” to describe “brand” in conversations with business leaders, I have to explain myself.
  • LLM optimization is honest about its scope, but that’s one-third of the job, ignoring the knowledge graph and search entirely.
  • AI SEO bolts “AI” onto the old term, which makes it easy access for outsiders, but it doesn’t have long-term legs. Already in 2026, people aren’t searching, they’re researching, and some have agents researching for them.

All of them are incomplete, and I’d argue that incomplete terminology produces incomplete strategy because practitioners naturally optimize for the leg their acronym covers and neglect the others.

Assistive agent optimization (AAO) evolves neatly from answer engine optimization and covers everything we need to build a meaningful, complete strategy: 

  • “Assistive” names the purpose across the full algorithmic trinity. 
  • “Agent” names the actor that uses all three components to make a decision. 
  • “Optimization” is what we do. 

That’s a three-legged stool with all three legs the same length, which, if you’ve ever sat on one, is the only stool that doesn’t wobble.

Dig deeper: SEO, GEO, or ASO? What to call the new era of brand visibility in AI [Research]

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The glossary test says AAO isn’t perfect, but it’s the closest we’ve got

Generative engine optimization requires the listener to know what a generative engine is, entity SEO requires them to know what an entity means in a technical context, and LLM optimization requires them to know what an LLM is — all three fail the glossary test.

Assistive agent optimization doesn’t pass perfectly either because “assistive” requires half a second to process. But “agent” is mainstream vocabulary now (every tech company on earth is selling us agents), and “optimization” is self-explanatory. Two out of three words land with zero friction, and the third doesn’t need explaining after half a second’s thought.

If you have a better term that covers the full algorithmic trinity — pull and push (see below) — and passes the glossary test more cleanly, I’m open, because the discipline matters more than the term.

More importantly, AAO describes a role (optimize so the assistive agent chooses your brand), not a technology, and roles outlast technologies. The term that names what you do is the one you’ll still be using in five years, regardless of which model architecture or retrieval method is fashionable.

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Here’s what changes when you adopt the AAO frame

Your brand identity becomes the foundation, not a nice-to-have. When an agent books a hotel, selects a supplier, or recommends a consultant, it doesn’t scan a list of pages and pick the one with the best title tag. It evaluates what it knows about the brand itself: who this company is, what it does, who it serves, why it would be a reliable solution, and how confident the agent is in those facts. 

That confidence starts at the entity home — the one page you control that anchors everything the algorithmic trinity knows about you — and cascades outward through every corroborating source. If the agent doesn’t understand your brand clearly, it will pick a brand it does confidently understand.

The funnel moves inside the agent. The traditional acquisition funnel (awareness, consideration, decision) used to happen with a bouncing on-and-off-your-website dance, where the search engine was one traffic source that sent people to you. 

Under AAO, the entire funnel happens inside the AI, without the user ever seeing a list of options. The agent becomes aware of you, considers you against alternatives, and decides — all before delivering the result. Your role is no longer to attract visitors to a funnel on your site, it’s to be the answer when the agent runs its own funnel internally.

You might be thinking, “We’re not there yet.” You’re right. We’re not, for most people.

But the funnel is already in the assistive engine (ChatGPT, Perplexity, Google AI Mode), and they bring people to the perfect click — the zero-sum moment in AI where they present one single solution to the user. Most people take the solution they’re offered. The only thing missing is the agent clicking the buy button.

The web index is losing its monopoly as the source of truth. For two decades, the crawled web was effectively the only dataset that mattered: if Google hadn’t indexed it, it didn’t exist. That monopoly is breaking on two fronts. 

  • Proprietary datasets are feeding agents directly as search evolves into what I’d call ambient research, where in-app push recommendations surface your brand inside the tools people are already using, without anyone typing a query. 
  • Agents and engines already pull from APIs, booking systems, internal databases, and structured feeds that never touch a traditional web index. The web index doesn’t disappear (your website is still the entity home — the anchor), but it’s no longer the sole gatekeeper, and you should already be building your strategy on that basis.

The push layer is back, too. For 20 years, we got lazy: Google and Bing crawled our sites, rendered our JavaScript, figured out what our pages meant even when we made it hard, and we published and waited. That will continue, but you’ll need to account for multiple additions. 

IndexNow (Fabrice Canel has been building this at Bing for years), MCP, and whatever Google eventually ships all do the same thing: they let you push structured information to the systems that act, rather than waiting for those systems to come and find it. It’s the 1990s again — submitting URLs and actively feeding the ecosystem. 

My guess on why Google hasn’t adopted IndexNow isn’t because it’s a bad idea — it’s a brilliant idea — but because it wasn’t Google’s idea, and Google would rather ship a proprietary version. 

The technical generosity we’d been leaning on comes back to bite us, too: JavaScript rendering was a favor Google extended, not a standard the industry can rely on, because most AI agent bots don’t render JavaScript. If your content sits behind client-side rendering, a growing number of agents simply never see it.

(All of this maps to the 10-gate DSCRI-ARGDW pipeline I’ll lay out next in this series.)

Dig deeper: The origins of SEO and what they mean for GEO and AIO

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Your SEO skills still apply. The target moves from the engine to the agent.

You don’t need to master every intermediate stage before adopting the AAO frame, because AAO contains AIEO contains AEO contains SEO — the skills stack — and only the target changes: be chosen when the agent acts, recommended when the user researches, and mentioned when the user asks.

The compounding advantage I documented in “Rand Fishkin proved AI recommendations are inconsistent – here’s why and how to fix it” also applies here. The top performers in our data captured 59.5% of all citability by February, up from 30.9% in December — a 293% increase in concentration over two months. 

People who adopt this frame will be able to reliably build pipeline confidence while everyone else argues about acronyms — and the gap will widen over time.

The discipline has a name, the agents are already acting, the push layer is here, and the lazy days are over.

The first two articles were the “what” and the “why.” Next week, the how begins. I’ll open up the 10-gate pipeline I’ve been referencing, DSCRI-ARGDW, which stands between your content and a conversion from an AI engine.

  • Discovered: The bot finds you exist.
  • Selected: The bot decides you’re worth fetching.
  • Crawled: The bot retrieves your content.
  • Rendered: The bot translates what it fetched into what it can read.
  • Indexed: The algorithm commits your content to memory.
  • Annotated: The algorithm classifies what your content means across 24+ dimensions.
  • Recruited: The algorithm pulls your content to use.
  • Grounded: The engine verifies your content against other sources.
  • Displayed: The engine presents you to the user.
  • Won: The engine gives you the perfect click at the zero-sum moment in AI.

Read more at Read More

Web Design and Development San Diego

The perfect local business contact page built for Google and conversions

The perfect local business contact page built for Google and conversions

When you hear the term “contact page,” you probably think of a simple page containing contact info and maybe a form. 

I’m here to tell you why that’s a big miss from a local SEO perspective and show you how to build a contact page that builds your prominence with Google and helps you convert more leads.

Google pays special attention to your contact page

The former head of Google Business Profile Support, Joel Headley, once told me that Google specifically crawls and parses your contact page to gather information about your business.

This led me to realize that most businesses have awful contact pages. They list their name, address, and phone number (NAP), embed a contact form, and call it a day.

Google is saying, “Give me data about your business,” and you’re saying, “No data for you.”

What you need to do instead is give your contact page the same level of care and attention as a multi-location landing page.

Here are the must-haves for a contact page that converts site visitors into paying customers:

  • Business identity.
  • Contact information.
  • Trust factors and social proof.
  • Location-specific content.
  • Amenities.
  • Call to action.

1. Business identity

Just like every other page on your site, your contact page should reflect your brand. This means you should include:

  • Your business logo (that matches all your other marketing materials and real-world signage).
  • Your slogan (bonus points if you can work some keywords into it for added SEO value).
  • A short introduction that explains what your business does, where it’s located, and what your unique value proposition (UVP) is.

Dig deeper: The local SEO gatekeeper: How Google defines your entity

2. Complete contact information

You won’t believe how many businesses forget to include their contact information on their contact page. Here’s what you absolutely have to include:

  • Full business name.
  • Contact form and an email address people can write to (I recommend both).
  • Complete address.
  • Phone and text numbers.
  • Social media links.
  • Hours of operation (including any holiday, seasonal, or special hours).
  • Shopping options (e.g., in-store pickup, curbside pickup, delivery, appointment only).
  • Embedded Google Map to your business (not your address).
    • A common mistake businesses make is embedding a map of their business address on Google Maps instead of their actual Google Business Profile.
    • Make sure you embed a map in your business listing on Maps so that whenever someone clicks it, they send engagement signals to your profile. Practically, this means:
      • Search for your business name on Google Maps.
      • Bring up your profile.
      • Click the Share button.
      • Click the Embed a map tab.
      • Copy and paste the code into your contact page.
  • A link to your Google Maps listing.
    • A few years ago, Holly Starks conducted a case study to test whether driving directions affected local rankings. She set up Google Maps driving directions on 100 cell phones, put them in her car, and drove to the business. The results were dramatic. The business’s rankings jumped from the 20s to number 1.
    • In the past, I recommended writing driving and walking directions on your contact page. Now, with Starks’ findings in mind, adding a link to your Google Maps listing with anchor text like “Get driving directions” is even better. It encourages people to use Google Maps driving directions and can increase engagement signals to your Business Profile.
  • Accepted payments.
  • Parking details.
Sample embedded Google Maps link

Including detailed business information helps customers contact and visit you and signals to traditional search engines and AI search tools that your business is legitimate and credible.

Bonus tips for your contact form:

  • Add a compelling call to action (you can use the same CTA throughout your page).
  • Set up form conversion tracking.
  • Avoid spam by including reCAPTCHA, using a plugin, requiring double opt-in, and formatting your email address so bots can’t read it (e.g., hello (at) domain (dot) com).
  • Make sure your contact section matches your Google Business Profile as a signal of legitimacy.

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3. Trust factors and social proof

Your contact page shouldn’t just tell people how to reach you. It should prove they’re making the right decision before they ever click or call.

Clear expectations

Trust factors and social proof - Clear expectations

Be clear about what a customer can expect once they reach out to you and confirm they’ve made the right choice in contacting you:

  • How long are response times? 24 hours? 2 business days?
  • What are the next steps? What can they expect from your team?
  • Is there any useful information you can give them about your team, your location, or anything else that sets you apart from your competitors?

Experience and credentials

Trust factors and social proof - Clear expectations

Reinforce trust and increase your page’s conversion rate by listing any:

  • Industry associations you’re a member of (locally and nationally).
  • Local chamber of commerce groups.
  • Professional groups and associations.
  • Meetup groups.
  • Neighborhood associations.
  • Better Business Bureau rating.

Tip: Link each association name to your business’s profile on its website.

Dig deeper: Local SEO sprints: A 90-day plan for service businesses in 2026

Awards and accomplishments

Sample business awards

Include any awards your business has received or mentions in the press, and link each one to the relevant article or website. If you’ve been mentioned frequently in the press, you can create a dedicated media section on the page.

Reviews and testimonials

Reviews and testimonials

Embed reviews from other sites and include testimonials on your contact page to build trust. You can increase reviewers’ credibility by including their photos, names, cities, and a link to their websites or directly to the review platform they used.

Be sure to include your overall review rating and total number of reviews.

Remember, customers don’t expect your business to have a perfect 5-star rating. A rating around 4.7-4.9 signals you’re a real business, not one that’s purchased all its reviews.

Customer reviews not only build trust and increase conversions, they also add unique, locally relevant content to the page, which is great for traditional and AI search performance.

Tip: This section is also great for requesting reviews, since repeat customers might visit your contact page. Add a Google review request link with a call to action to generate more reviews for your Google Business Profile. 

Dig deeper: 7 local SEO wins you get from keyword-rich Google reviews

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4. Location-specific content

LOcation-specific content

Create content that references local information and explains exactly what your business does, where it’s located, and why prospects should choose you.

Here are some ideas for local content:

  • Include photos and descriptions of your team members.
  • Tell visitors about the customers you serve and your areas of expertise.
  • If you’re located in a popular neighborhood or area, mention that in your content.
  • Highlight any customer satisfaction guarantees or price-match policies.
  • Mention any upcoming events, volunteer efforts, or relevant partnerships.

Dig deeper: Top SEO tips for location-specific websites

5. Amenities

Business information - amenities

Start by reviewing your Google Business Profile’s attributes section and consider listing those attributes on your contact page, such as whether the business is family- or women-owned, neurodivergent-friendly, or offers outdoor seating or home delivery. 

Then list any other attributes your business has that Google doesn’t provide as options. Detailed business attributes help search engines, LLMs, and customers understand that you meet specific needs.

This can be especially useful for AI search, where people use more conversational queries, such as “Give me a list of cafes in Seattle that are wheelchair accessible and have free WiFi.”

6. A clear CTA button

Sample CTA button

If you’re going to do all this work to make a killer contact page, don’t forget to put the cherry on top. Sprinkle strategically placed calls to action throughout the page to encourage visitors to contact you. Make them bright, animated, eye-catching, and convincing.

Treat your contact page like a local SEO asset

If you want a contact page that helps people reach out to you, informs search engines and LLMs about your business, and converts visitors into customers, treat it like a multi-location landing page. Save this list so you remember every section your contact page needs.

Must-have sections of a contact page

Do this, and your contact page will outperform 99% of your competitors’ contact pages, because most businesses do a terrible job with them.

Read more at Read More

Web Design and Development San Diego

How to write paid search ads that outperform your competitors

How to write paid search ads that outperform your competitors

How often do you review your PPC ad copy? Not just analyzing the performance of each asset within the ad platform, but also reviewing your ads in the context of how they appear next to competitor ads?

Are you using the exact same messaging as your competitors? Does your offer stand out from theirs? Which ads are bland and generic, and which provide concrete calls to action and compelling selling points?

Let’s walk through several tips for writing paid search copy that stands out in search results and converts customers for your brand.

1. Think about how assets will appear together, not just individually

When you’re writing Responsive Search Ads, it’s easy to fall into the trap of simply filling in all 15 headline options and all four descriptions. 

However, if each headline essentially says the same thing with slightly different wording, your ad copy will appear bland and repetitive in the SERP when two or three headlines are shown together.

Zoho Google Ads

For instance, if this example ad showed the following, it would be less helpful:

  • “Project Management Software – Project Management Solution – Project Management”

Instead, it says:

  • “Project Management Software – Trusted by 3 Million Users”

If you want to test multiple headlines with slightly different wording, pin them to the same position so the ad platform can rotate between them, but not show both at the same time. Zoho appears to be doing this by using both “Preferred by 3 Million Users” and “Trusted by 3 Million Users” as options.

Zoho Google Ads - Trusted by 3 Million Users

Dig deeper: The anatomy of compelling search ad copy

2. Don’t obsess over ad strength

The visibility of the ad strength rating looms over every Google Ads account. Don’t let chasing an Excellent score consume your focus.

Focus more on making sure each headline and description speaks accurately to your benefit points than on including the maximum number of each. Pinning may negatively impact ad strength, but as discussed above, it can help make your messaging cleaner.

3. Use AI as a partner, but don’t blindly outsource all your copy to AI

Google and Microsoft make ad writing easy, generating text for all your ad assets with a single click. Your LLM of choice can also spin out halfway acceptable copy with the right prompt.

These tools can provide a helpful starting point, but they shouldn’t be the final result you use without careful review. Don’t skip the human touch when reviewing the copy you get back.

Problems can range from copy that doesn’t reflect your brand voice to flat-out inaccuracies. In industries such as finance and healthcare, where legal guidelines matter, AI-generated copy may not be compliance-friendly.

Dig deeper: How to write high-performing Google Ads copy with generative AI

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4. Include value propositions, and back them up

It’s not enough to claim that you’re the “Best Local Contractor” in your area. Think of concrete ways to reinforce superlative statements like this.

For instance, “Voted Best Local Contractor by [News Outlet]” provides a tangible source for the claim. Mention awards or rankings from organizations your prospective customers are likely to recognize.

Incorporating numbers, where possible, also helps bring credibility to your messaging claims.

  • Years in business. If you’ve been around a long time, stating this positions you well against newer players in the market.
  • Number of customers served.
  • Number of locations for physical businesses.
  • Number of connectors for a software product.
  • Number of active users.
  • Number of trips booked.
  • Number of properties managed.

One word of caution: If you include numbers that are likely to change over time, such as how many customers you serve, revisit them periodically and update them for accuracy. Ranges are fine, too, for example, “Over 500 Locations.”

5. Highlight ease of effort

In today’s busy culture, saving time and hassle can be one of your biggest selling points. Think about where the product or service you’re promoting can reduce effort for your target audience.

  • Open an account in 10 minutes.
  • Complete your application online.
  • Schedule a same-day appointment.
  • Conduct your consultation remotely.
  • Repairs done while you wait.

Make sure you can back up what you promise here, and consider whether current customer reviews reflect the experience your claims describe.

Dig deeper: How to assemble captivating Google Ads copy

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6. Offer a ‘free’ hook

Just like free samples at Trader Joe’s, mentions of “free” in ad copy immediately draw a user’s attention. What can you offer as a free entry point for potential customers?

  • Free demo.
  • Free trial.
  • Bonus for new customers.
  • Free college application.
  • Free quote.
  • Free content, such as ebooks, whitepapers, or webinars.

Whether it’s a trial of a software product or a free visit to your home to assess what’s needed for pest control, this type of offer can be what convinces prospects to fill out a form and enter your sales funnel.

For instance, Strayer University highlights, “Pass 3 Bachelor’s Courses, Earn 1 Tuition Free.” In an age of skyrocketing college costs, that’s an attractive reason to click and learn more.

Strayer University PPC ad

7. Turn off automated assets

If you’re not careful with your account settings, Google and Microsoft can automatically generate assets, from ad copy to sitelinks, without your review. That can create concerns for compliance and for overall messaging accuracy.

Make sure you turn off this option at the account level to avoid issues with unwanted copy or unexpected links to irrelevant pages.

Dig deeper: When to trust Google Ads AI and when you shouldn’t

8. Highlight pricing where it makes sense for your brand

When people are comparison shopping, they usually want quick visibility into cost. Of course, providing pricing may be more or less straightforward depending on your business, and price isn’t always a primary selling point for every brand.

If you’re in an industry where showing a cost is simple, including it in your ad copy can help. When your pricing is competitive, mentioning it helps you stand out.

If your pricing is higher than most competitors, showing that cost may help filter out people you don’t want clicking your ads. For example, lower-priced competitors may cater to small businesses, while your company serves enterprise-level organizations that need more robust solutions. 

If you offer multiple price tiers or clearly defined costs for different services, consider using price assets to highlight them. For example, you might break out cost by number of users for a SaaS product.

9. Mention locations in regional campaigns

If your business serves a particular region, mention locations in your ad copy to create a local connection.

For example, if you just opened a new store in Buckwheat County, including “Now Open in Buckwheat County” can help appeal to users in that area. Your ad will likely stand out against national brands running generic messaging.

You can set up ad groups based on regional keywords and tweak your headlines to reference those locations. Also consider using location insertion to dynamically include regions in your copy.

Dig deeper: Localization in Google Ads: How to structure multi-market campaigns

10. Review and revise your ad copy

Now that we’ve covered ways to improve your paid search copy, take a moment to review your current ads.

  • Where can you better think through how assets combine?
  • What value propositions aren’t you mentioning yet?
  • How can you tailor your wording more directly to customers’ concerns, such as by highlighting pricing or regions?

Start creating new copy variants and testing them to improve your PPC performance.

Your ad doesn’t compete in isolation — it competes in the SERP

Paid search success isn’t about filling every field or chasing an Excellent ad strength score. It’s about how your messaging appears next to competitors in the SERP.

Review your ads in context. Look at how assets combine. Strengthen value propositions, highlight what makes you different, and test new variations.

If your ad sounds like everyone else’s, it won’t stand out. Make sure it does.

Read more at Read More

GEO for Ecommerce: How to Boost Product Visibility in AI Search

GEO (Generative Engine Optimization) for ecommerce is the practice of optimizing product pages, structured data, and brand signals so AI […]

The post GEO for Ecommerce: How to Boost Product Visibility in AI Search appeared first on Onely.

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How to Track Competitor Rankings in AI Search

Track competitor rankings in AI search by measuring Share of Voice, mention rate, and citation frequency across ChatGPT, Perplexity, Gemini, […]

The post How to Track Competitor Rankings in AI Search appeared first on Onely.

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What Influences Brand Visibility in AI Search? A Practical Guide for 2026

Brand visibility in AI search refers to how frequently and prominently a brand appears in AI-generated responses across platforms like […]

The post What Influences Brand Visibility in AI Search? A Practical Guide for 2026 appeared first on Onely.

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Web Design and Development San Diego

Google Ads support now requires account change authorization

Auditing and optimizing Google Ads in an age of limited data

Advertisers contacting Google Ads support may now need to grant explicit authorization before they can even submit a help request — giving a Google specialist permission to access and make changes directly inside their account.

Here’s what’s happening. Users are first routed to a beta AI chat. If they opt to submit a support form instead, they must tick an “Authorisation” box. The wording allows a Google Ads specialist, on behalf of the company, to reproduce and troubleshoot issues by making changes directly in the account.

The fine print is clear. Google doesn’t guarantee results. Any adjustments are made at the advertiser’s own risk. And the advertiser remains solely responsible for the impact on campaign performance and spending.

Why we care. The required checkbox shifts more responsibility onto advertisers at a time when automation and AI already limit hands-on control. If support makes changes, the performance and spend risk still sits with the advertiser.

Between the lines. This creates a trade-off between speed and control. Granting access could accelerate troubleshooting, but it also opens the door to account-level changes that may affect live campaigns — without any assurance of improved outcomes.

The bottom line. Getting support may now mean temporarily handing over the keys — while keeping full accountability for whatever happens next.

First seen. This new caveats to getting support was spotted by PPC specialist Arpan Banerjee who shared spotting the message on LinkedIn.

Read more at Read More

Web Design and Development San Diego

What it takes to make demand gen work for B2B and ecommerce

Demand Gen marks a shift in Google Ads toward visual advertising beyond keywords and text. Relying on traditional strategies when testing it wastes budget, hurts performance, and limits opportunity. To succeed, you have to think more like a social advertiser than a search advertiser.

At SMX Next, Industrious Marketing owner Jack Hepp explained why many businesses struggle with demand gen campaigns — especially in B2B and lead generation — while also sharing insights relevant to ecommerce.

Understanding the Shift: From Intent to Interruption

Demand Gen reflects Google’s shift from intent-first search advertising to visual, discovery-based campaigns.

Instead of targeting users actively searching for your service, you reach them as they scroll through YouTube, Gmail, or Discovery feeds.

This changes your approach: visual creative becomes the new keyword, replacing traditional targeting.

Common misalignments in Demand Gen strategy

Applying outdated search strategies can lead to failure with Demand Gen. The four main mistakes:

  • Expecting bottom-of-funnel CPAs from mid-funnel traffic.
  • Using overly broad, “spray and pray” targeting.
  • Running bland, generic creative.
  • Not knowing how to optimize without negative keywords.

Success requires a social advertising mindset.

Campaign structure: Understanding the hierarchy

Demand Gen uses a two-level structure.

  • Campaign-level settings control broad parameters like bidding strategy, conversion goals, and device targeting.
  • Ad group–level settings control audiences, locations, and channels.

Each ad group learns independently—insights don’t transfer—allowing precise audience segmentation with tailored creative.

Creating interruption-based creative

You must stop their scroll within 3-4 seconds. Your creative must capture attention immediately, speak to a specific pain point, and present your solution.

Unlike search ads — where users are actively looking for you — Demand Gen interrupts browsing, so your message must be instantly compelling and problem-focused.

Aligning visuals to the customer journey

Match your offer to audience readiness.

  • Cold audiences need educational content like free guides or diagnostic tools.
  • Warm audiences respond to case studies, webinars, and comparison tools.
  • Hot audiences are ready for demos and direct purchase offers.

Misaligning them — like pushing demos to cold audiences — guarantees failure from the start.

The power of problem-focused creative

Generic ads with stock photos and basic headlines get scrolled past. Winning creative uses bold headlines, striking visuals, and problem-focused messaging.

  • For example, “43% of cyberattacks target small businesses” speaks to a specific pain point, making the ad stand out and prompting engagement instead of a scroll.

Bidding and budget strategies

Demand Gen uses campaign goals rather than traditional bidding strategies: conversion-focused, click-focused, or conversion–value–focused.

  • Aim for 50+ conversions per month and budget 10–15x your target CPA to build enough data.
  • For click-based bidding, set budget based on desired traffic volume and target CPC.

Demand Gen is highly data-reliant, so hitting these thresholds is critical to performance.

Can Demand Gen work with small budgets?

Yes, with strategic planning.

Focus on mid- or upper-funnel audiences and optimize for MQLs instead of bottom-funnel conversions. This helps you reach 50+ monthly conversions for data density, even with smaller budgets.

Align your goals, targeting, and budget to generate enough conversion data.

Building the right audience

Avoid two extremes:

  • Audiences that are too broad (billions of impressions) where Google can’t identify your target.
  • Audiences too narrow (a few thousand impressions) where you can’t build data density.

The sweet spot: start with custom segments based on search terms or competitor websites, then layer in lookalike segments and strategic first-party data. Avoid optimized targeting at first — it works best to expand already successful campaigns.

The role of creative in targeting

Your creative shapes who Google targets. The people who engage with your ads teach Google who to show them to next.

Performance peaks when your creative speaks to your ideal customer profile. Align messaging to the buyer’s stage — cold audiences need different messaging than hot prospects.

Strategic exclusions

Use exclusions surgically, not broadly. It’s tempting to exclude like negative keywords, but over-excluding shrinks your audience too much.

Focus only on clear non-converters (e.g., specific age groups, locations, or audiences you know won’t respond). Give Google room to find engaged users within your parameters, rather than narrowing to the point of ineffectiveness.

Optimization: Where to focus

Without negative keywords, optimize through three levers: creative, audience, and offer. Test multiple formats (video, image, carousel) and styles (UGC, testimonials, problem-focused messaging). Continuously refine what works with new hooks and data points.

Test offers to match audience readiness — cold audiences need educational content, while hot audiences need direct CTAs.

Prioritize post-click optimization: improve landing pages, strengthen tracking with CRM integration, and ensure clean data feeds Google’s learning.

Real-world case study

A telecommunications company targeting B2B managed IT services drove strong results by aligning all three elements.

  • Offer: An interactive quiz showing businesses how managed IT could reduce costs.
  • Targeting: Custom segments based on proven search terms and competitor website visitors.
  • Creative: Problem-focused messaging about cybersecurity threats to small businesses.

Results:

  • $10 cost per MQL.
  • 3.8% conversion rate.
  • 40% of quiz takers became SQLs.
  • 20% increase in total SQLs.

Key takeaways

As you plan your next campaign:

  • Match your creative to your customer and their stage in the journey.
  • Target the right audience at the right point in that journey.
  • Test and optimize creative and offers to find what resonates and drives action.

Read more at Read More

Web Design and Development San Diego

Content scoring tools work, but only for the first gate in Google’s pipeline

Content scoring tools work, but only for the first gate in Google’s pipeline

Most SEO professionals give Google too much credit. We assume Google understands content the way we do — that it reads our pages, grasps nuance, evaluates expertise, and rewards quality in some deeply intelligent way. The DOJ antitrust trial told a different story.

Under oath, Google VP of Search Pandu Nayak described a first-stage retrieval system built on inverted indexes and postings lists, traditional information retrieval methods that predate modern AI by decades. Court exhibits from the remedies phase reference “Okapi BM25,” the canonical lexical retrieval algorithm that Google’s system evolved from. The first gate your content has to pass through isn’t a neural network. It’s word matching.

Google does deploy more advanced AI further down the pipeline, including BERT-based models, dense vector embeddings, and entity understanding systems. But those operate only on the much smaller candidate set traditional retrieval produces. We’ll walk through where each technology enters the process.

This matters for content optimization tools like Surfer SEO, Clearscope, and MarketMuse. Their core methodology — a mix of TF-IDF analysis, topic modeling, and entity evaluation — maps directly to how that first retrieval stage scores documents. The tools are built on the right foundation. The problem is that most people use them incorrectly, and the studies backing them have real limitations.

Below, I’ll explain how first-stage retrieval works and why it still matters, what the research on content scoring tools actually shows — and doesn’t show — and most importantly, how to use these tools to produce content that earns its way into the candidate set without wasting time chasing a perfect score.

How first-stage retrieval works and why content tools map to it

Best Matching 25 (BM25) is the retrieval function most commonly associated with Google’s first-stage system. 

Nayak’s testimony described the mechanics it formalizes: an inverted index that walks postings lists and scores topicality across hundreds of billions of indexed pages, narrowing the field to tens of thousands of candidates in milliseconds. 

Here’s what matters for content creators:

  • Term frequency with saturation: The first mention of a relevant term captures roughly 45% of the maximum possible score for that term. Three mentions get you to about 71%. Going from three to thirty adds almost nothing. Repetition has steep diminishing returns.
  • Inverse document frequency: Rare, specific terms carry more scoring weight than common ones. “Pronation” is worth roughly 2.5 times more than “shoes” in a running shoe query because fewer pages contain it.
  • Document length normalization: Longer documents get penalized for the same raw term count. All of these scoring algorithms are essentially looking at some degree of density relative to word count, which is why every content tool measures it.
  • The zero-score cliff: If a term doesn’t appear in your document at all, your score for that term is exactly zero. Not low. Zero. You’re invisible for every query containing it.

That last point is the single most important reason content optimization tools have value. If you write a comprehensive rhinoplasty article but never mention “recovery time,” you score zero for that entire cluster of queries, regardless of how good the rest of your content is. 

Google has systems like synonym expansion and Neural Matching — RankEmbed — that can supplement lexical retrieval and surface additional documents. But counting on those systems to rescue a page with vocabulary gaps is a risky strategy when you can simply cover the term.

After first-stage retrieval, the pipeline gets progressively more expensive and more sophisticated. RankEmbed adds candidates keyword matching missed. Mustang applies roughly 100+ signals, including topicality, quality scores, and NavBoost — accumulated click data over 13 months, described by Nayak as “one of the strongest” ranking signals. 

DeepRank applies BERT-based language understanding to only the final 20 to 30 results because these models are too expensive to run at scale. The practical implication is clear: no amount of authority or engagement signals helps if your page never passes the first gate. Content optimization tools help you get through it. What happens after is a different problem.

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What the research on content tools actually shows

Three major studies have examined whether content tool scores correlate with rankings: Ahrefs (20 keywords, May 2025), Originality.ai (~100 keywords, October 2025), and Surfer SEO (10,000 queries, July 2025). All found weak positive correlations in the 0.10 to 0.32 range.

A 0.24 to 0.28 correlation is actually meaningful in this context. But these numbers need serious qualification. Every study was conducted by a vendor, and in every case, the vendor’s own tool performed best. 

No study controlled for confounding variables like backlinks, domain authority, or accumulated click data. The methodology is fundamentally circular: the tools generate recommendations by analyzing pages that already rank in the top 10 to 20, then the studies test whether pages in the top 10 to 20 score well on those same tools.

The real question — whether following tool recommendations helps a new, unranked page climb — has never been rigorously tested. Clearscope’s Bernard Huang put it directly: “A 0.26 correlation is not the brag they think it is.” 

He’s right. But a weak positive correlation is exactly what you’d expect if these tools solve the retrieval problem — getting into the candidate set — without solving the ranking problem — beating competitors once there. Understanding that distinction is what makes these tools useful rather than misleading.

Why not skip these tools altogether?

Expert writers are terrible at predicting how their audience actually searches. MIT Sloan’s Miro Kazakoff calls it the curse of knowledge. Once you know something, you forget what it was like before you knew it. 

Clearscope’s case study with Algolia illustrates the problem precisely. Algolia’s writers were technical experts producing genuinely excellent content that sat on Page 9. The problem wasn’t quality. The team was using internal jargon instead of the language their audience actually typed into Google. 

After adopting Clearscope, their SEO manager Vince Caruana said the tool helped the organization “start writing for our audience instead of ourselves” by breaking out of internal vocabulary. Blog posts moved from Page 9 to Page 1 within weeks. Not because the writing improved, but because the vocabulary finally matched search behavior.

Google’s own SEO Starter Guide acknowledges this dynamic, noting that users might search for “charcuterie” while others search for “cheese board.” Content optimization tools surface that gap by showing you the actual vocabulary of pages that have already demonstrated retrieval success. 

You can do everything a tool does manually by reading top results and noting common themes, but the tools automate hours of SERP analysis into minutes. At $79 to $399 per month, the investment is justified when teams publish frequently in competitive niches or assign work to freelancers lacking domain expertise. For a solo blogger publishing once or twice a month, manual analysis works fine.

What about AI-powered retrieval?

Dense vector embeddings are the same core technology behind LLMs and AI-powered search features. They compress a document into a fixed-length numerical representation and can match semantically similar content even without shared keywords. Google uses them via RankEmbed, but they supplement lexical retrieval rather than replace it.

The reason is computational: A 768-dimensional embedding can preserve only so much information, and research from Google DeepMind’s 2025 LIMIT paper showed that single-vector models max out at roughly 1.7 million documents before relevance distinctions break down — a small fraction of Google’s index. Multiple studies, including findings on the BEIR benchmark, show hybrid approaches combining BM25 with dense retrieval outperform either method alone.

The bottom line for practitioners is clear: The AI layer matters, but it sits lower in the pipeline, and the traditional retrieval stage your content tools map to still does the heavy lifting at scale.

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How to actually use content scoring tools

This is where most guidance on content tools falls short. The typical advice is “use Surfer/Clearscope, get a high score, rank better.” 

That misses the point entirely. Here’s a framework built on how these tools actually intersect with Google’s retrieval mechanics.

Prioritize zero-usage terms over everything else

The highest-leverage action these tools identify is a term with zero mentions in your content. That’s a term where your retrieval score is literally zero, and you’re invisible for every query containing it. Going from zero to one mention is the single most impactful edit you can make. Going from four mentions to eight is nearly worthless because of the saturation curve.

When reviewing tool recommendations, filter for terms you haven’t used at all. Clearscope’s “Unused” filter does this explicitly. 

Ask yourself: Does this missing term represent a subtopic my audience would expect me to cover? If yes, work it in naturally. If the tool suggests a term that doesn’t fit your angle — a beginner’s guide doesn’t need advanced technical terminology — skip it. 

A high score achieved by forcing irrelevant terms into your content is worse than a moderate score with genuinely useful writing. As Ahrefs noted in its 2025 study, “you can literally copy-paste the entire keyword list, draft nothing else, and get a high score.” That tells you everything about the limits of chasing the number.

Be selective about which competitor pages you analyze

Default settings on most tools pull from the top 10 to 20 ranking pages, which frequently includes Wikipedia, major media outlets, and enterprise sites with overwhelming domain authority. These pages often rank despite their content, not because of it. Their term patterns reflect authority advantage, not content quality, and they’ll skew your recommendations.

A better approach: Look for pages that rank for a high number of organic keywords on mid-authority domains. 

Ahrefs’ data shows the average page ranking No. 1 also ranks in the top 10 for nearly 1,000 other keywords. A page ranking for 500 keywords on a DR 35 site has demonstrated broad retrieval success through vocabulary and topical coverage, not just backlinks. Those pages contain term patterns proven effective across hundreds of separate retrieval events, not just one. 

In most tools, you can manually exclude specific URLs from competitor analysis. Remove the Wikipedia pages, the Amazon listings, and any high-authority site where you know authority is doing the work. What’s left gives you a much cleaner picture of what content actually needs to include.

Use tools during research, not during writing

The worst workflow is writing with the scoring editor open, watching your number tick up in real time. That pulls your attention toward keyword insertion instead of communicating expertise. Practitioners reporting the worst experiences with these tools tend to be the ones writing to a live score.

The better workflow: Run the tool first. Review the term list. Identify gaps in your outline, especially terms with zero usage that represent subtopics you should cover. Then close the tool and write for your reader. 

Run it again at the end as a sanity check. Did you miss any major subtopics? Add them. Is the score significantly lower than competitors? That’s information worth investigating. But your job is to build the best page on the internet for this topic, not to match a number.

Understand that content is one player in the game

NavBoost, RankEmbed, PageRank-derived quality scores, site authority, click data, and engagement signals all operate on the candidate set that first-stage retrieval produces. Content optimization gets you through the gate. It doesn’t win the race. 

If you optimize a page, push the score to 90, and don’t see ranking improvements, that doesn’t mean the tool failed. It likely means the other ranking factors — backlinks, domain authority, and click signals — are doing more work for your competitors than content alone can overcome.

This is especially important when scoping on-page optimization projects. Be honest about what content changes can and can’t accomplish. If a page is on a DR 15 domain competing against DR 70+ sites, perfect content optimization is necessary but probably not sufficient. 

When a client asks why they’re not ranking after you pushed their score to 95, the answer shouldn’t be “we need more content.” It should be a clear explanation of which part of the problem content solves — retrieval — which parts it doesn’t — authority, engagement, brand — and what the next strategic move actually is.

Focus on going beyond, not just matching

The philosophy behind these tools — structure your content after what top results cover — is sound. You need to demonstrate topical relevance to enter the candidate set. But the goal isn’t to produce another version of what already exists.

The pages that rank broadly, the ones that show up for hundreds or thousands of keywords, consistently do more than match the competitive baseline. They add original research, practitioner experience, specific examples, or angles the existing results don’t cover.

Surfer SEO’s December 2024 study supports this. It measured “facts coverage” across articles and found that top-performing content by keyword breadth had significantly higher coverage scores than bottom performers.

The content that ranks for the most queries doesn’t just include the right terms. It includes more information, more specifically. Use the tool to establish the floor of topical coverage. Then build the ceiling with value the tool can’t measure.

A note on entities

Google’s Knowledge Graph contains an estimated 54 billion entities. Entity understanding becomes most powerful in the later ranking stages where BERT and DeepRank process final candidates. 

Some content tools are starting to incorporate entity analysis, but even the best versions present entities as flat keyword lists, missing the relationships between entities that Google’s systems actually evaluate. 

Knowing that “Dr. Smith” and “rhinoplasty” appear on your page is different from understanding that Dr. Smith is a board-certified surgeon with published research at a specific institution. That relational depth is what Google processes, and no content scoring tool currently captures it. 

Treat entity coverage as an additional layer beyond what keyword-focused tools measure, not a replacement for the fundamentals.

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Retrieval before ranking

Content optimization tools work because they’ve reverse-engineered the vocabulary of the retrieval stage. That’s a less exciting claim than “they’ve cracked Google’s algorithm,” but it’s the honest one, and it’s supported by what the DOJ trial revealed about Google’s infrastructure.

Use these tools to identify missing terms and subtopics. Be skeptical of exact frequency targets. Exclude high-authority outliers from your competitor analysis. Prioritize zero-usage terms over further optimization of terms you’ve already covered. 

Understand that a perfect content score addresses one stage of a multi-stage pipeline and use the competitive baseline as your floor, not your ceiling. The content that ranks the broadest isn’t the content that best matches what already exists. It’s the content that covers what already exists and then goes further.

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Web Design and Development San Diego

SerpApi moves to dismiss Google scraping lawsuit

Bot detection maze

SerpApi is asking a federal court to dismiss Google’s lawsuit, arguing the company is misusing copyright law to restrict access to public search results.

  • The motion was filed Feb. 20, according to a blog post by SerpApi CEO and founder Julien Khaleghy.
  • Google sued SerpApi in December, alleging it bypassed technical protections to scrape and resell content from Google Search.

The details: SerpApi argues Google is improperly invoking the Digital Millennium Copyright Act (DMCA). According to Khaleghy:

  • The DMCA protects copyrighted works, not websites or ad businesses.
  • Google doesn’t own the underlying content displayed in search results.
  • Accessing publicly visible pages isn’t “circumvention” under the statute.

Google’s complaint alleged SerpApi:

  • Circumvented bot-detection and crawling controls.
  • Used rotating bot identities and large bot networks.
  • Scraped licensed content from Search features, including images and real-time data.

SerpApi said it doesn’t decrypt systems, disable authentication, or access private data. Khaleghy said SerpApi retrieves the same information available to any user in a browser, without requiring a login.

Khaleghy also argued Google admitted its anti-bot systems protect its advertising business — not specific copyrighted works — which he said undermines the DMCA claim.

SerpApi cites the Ninth Circuit’s hiQ v. LinkedIn decision warning against “information monopolies” over public data. It also cites the Sixth Circuit’s Impression Products v. Lexmark ruling to argue that public-facing content can’t be shielded by technical measures alone.

Catch up quick: The lawsuit follows months of escalating legal fights over scraping and AI data use.

  • Oct. 22: Reddit sued SerpApi, Perplexity, Oxylabs, and AWMProxy in federal court, alleging they scraped Reddit content indirectly from Google Search and reused or resold it. Reddit claimed the companies hid their identities and scraped at “industrial scale.” Reddit said it set a “trap” post visible only to Google’s crawler that later appeared in Perplexity results. Reddit is seeking damages and a ban on further use of previously scraped data.
  • Oct. 29: SerpApi said it would “vigorously defend” itself, calling Reddit’s language “inflammatory” and arguing public search data should remain accessible.
  • Dec. 19: Google sued SerpApi, alleging it bypassed security protections, ignored crawling directives, and scraped licensed Search content for resale. SerpApi responded that it operates lawfully and that accessing public search data is protected by the First Amendment.

By the numbers: SerpApi claims that, under Google’s interpretation of the DMCA, statutory damages could theoretically total $7.06 trillion — a figure it said exceeds U.S. GDP. The number reflects SerpApi’s calculation of potential per-violation penalties, not an actual damages demand.

What’s next. The case now moves to the court’s decision on whether Google’s claims can proceed.

Why we care: The outcome could reshape how SEO platforms, AI tools, and competitive intelligence software access SERP data. A win for Google could make third-party search data harder or riskier to obtain. A win for SerpApi could strengthen arguments that publicly accessible search results can be scraped and collected.

The blog post. Google v. SerpApi: We’re filing a Motion to Dismiss. Here’s why we’re in the right.

Dig deeper. Inside SearchGuard: How Google detects bots and what the SerpAPI lawsuit reveals

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