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Start 2025 strong with data-driven strategies for retail success by Edna Chavira

Join our experts for this live panel discussion.
Join our experts for this live panel discussion.

The new year is the perfect time to sharpen your strategies and set the foundation for success. Join Data-Driven Strategies for Retail Success and learn how to harness the power of data and technology to elevate your marketing efforts.

Learn how leading brands are using cutting-edge techniques to drive results—and how you can apply these insights to your own strategy. Our expert panel will cover:

  • Optimizing shopper journeys with actionable data.
  • Using A/B testing to make impactful decisions.
  • Delivering personalized experiences at scale with AI.
  • Lessons from the past peak season to inform your 2025 plans.

Whether you’re a digital marketer, merchandiser, or executive, this webinar is your chance to start the year with a strategy that drives measurable growth. Save your spot here!

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Google Search faces new UK probe

The UK’s Competition and Markets Authority (CMA) opened an investigation into Google’s search dominance, marking the first major probe under new digital market rules.

The investigation could force changes to Google’s search business in the UK, where it controls over 90% of general search queries and serves 200,000+ advertisers.

The big picture. This probe follows the U.S. Department of Justice’s recent move to break up Google’s search monopoly and comes as AI reshapes online search.

Key details:

  • The investigation falls under the Digital Markets, Competition and Consumers Act (DMCC).
  • CMA will assess if Google has “strategic market status.” Such a designation would give regulators the power to mandate changes.
  • The agency is concerned about Google’s impact on news publishers and emerging AI search competitors.

Why we care. This investigation could change how Google displays and ranks ads in search results, potentially affecting ad costs and visibility. If regulators force Google to be more transparent or alter its search algorithms, it could impact ad targeting capabilities and ROI on search advertising spend.

What they’re saying. “We want to ensure there is a level playing field for all businesses, large and small, to succeed,” said Sarah Cardell, CMA chief executive.

Google “looks forward to engaging constructively and laying out how our services benefit UK consumers and also businesses, as well as the trade-offs inherent in any new regulations”, the company responded in a statement today.

What’s next. If designated with strategic market status, Google could face new restrictions on how it operates search and handles user data in the UK.

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Google’s search market share drops below 90% for first time since 2015

Bing vs Google

Google’s share of the global search engine market fell below 90% for the first time since 2015, according to Statcounter. Google’s global search market share was under 90% during each of the final three months of 2024.

The data. Here’s a screenshot of the 2024 search market share, showing Google dipping below 90% – to 89.34% in October; 89.99% in November; and 89.73% in December:

Search engine market share worldwide January to December 2024

And here’s the last three-month stretch where Google’s search market share was under 90%, in 2015: 89.62% in January; 89.47% in February; 89.52% in March:

Search engine market share worldwide 2015

Why we care. As the old saying goes, one’s a dot, two’s a line, and three’s a trend. Cleary, we’re seeing a trend here with Google losing search market share.

Where’s the drop? Google’s search market share appeared to be fairly consistent in most regions except Asia, which appears to have been a big reason for Google’s overall drop.

U.S. drop? Google’s U.S. search market share peaked at 90.37% in November, but fell to 87.39% in December. In the other months of 2024, Google’s U.S. search market share was fairly consistent, varying between 86-88%.

The big picture. Google has been under attack for nearly two years over the growing unhelpfulness of its search results despite dominating thanks to its illegal monopoly status with a commanding and consistent 90-92+% share for nearly a decade.

  • Are we now finally starting to see the beginning people moving away to other search engines? This will be an area of interest to watch in the coming months.

Where did searchers go? Did they go to AI answer engines, like ChatGPT Search and Perplexity? Well, not the way Statcounter measures things. Statcounter mainly tracks Microsoft Bing, Yandex, Yahoo and Baidu, but also has another grouping called “other,” which includes the likes of DuckDuckGo and Ecosia.

Bing, Yandex, and Yahoo each gained some of Google’s lost share. Second-place Microsoft Bing hovered at or just under 4% for the final five months of 2024.

Dig deeper. ChatGPT’s search surge: 1% market share predicted by 2025

Bug or blip? You may recall much rejoicing in search marketing and SEO adjacent space when it appeared Google lost a significant amount of search market share in April. However, Google’s huge search market share loss wasn’t real and Statcounter revised its data.

In this case, the drop seems believable because Google was consistently under 90% in October, November, and December.

The data. Statcounter’s Search Engine Market Share Worldwide.

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How to tank your Google Ads account in 10 days

How to tank your Google Ads account in 10 days

Are you tired of the same snooze-fest PPC “best practices” on improving your Google Ads account?

It’s a new year, and we’re getting creative!

Instead of another optimization guide, let’s explore the fastest path to advertising disaster. 

What if two mysterious marketing execs named Judy make a bet with you that you can’t tank your account in a matter of days? 

Consider this your step-by-step guide to proving them wrong – and a sarcastic tour of common paid search pitfalls along the way.

(Our apologies in advance if any of this ends up in a Google snippet or Perplexity answer.)

Day 1: Make sure nobody wants your offer

If you’re looking to destroy your Google Ads performance, this is the single most effective strategy. 

You can’t bid-manage your way out of an offer that doesn’t convert.

Your offer – the product, price, and positioning – is what someone gets in exchange for converting. 

The less appealing or harder to understand it is, the less likely your ads will succeed.

Here are three sure-fire ways to dial up friction and frustration:

  • Attract the wrong crowd: Use lead magnets and incentives that aren’t specific to your target market. Your sales team will drown in leads who’ve never heard of you and don’t want your services. But hey, your CPL will look amazing!
  • Keep them guessing: Keep landing pages vague. Skip key info like features, benefits, and shipping details. On lead gen forms, don’t explain what happens after someone fills it out. If someone really wants it, they’ll figure it out, right?
  • Avoid product-market fit: Seven words: “If you build it, they will come.” Launch blindly without ever speaking to your target market. Get zero sales. Spend money on ads. Still get zero sales. But since you paid for clicks – voilà! It’s no longer an offer problem; it’s an ads problem!
Wrong offer

Day 2: Champion bad takes

Here’s another foolproof way to sabotage Google Ads without needing a login, and it’s perfect for leadership.

Grab on to the belief that “paid search doesn’t work” and never let go.

When reviewing paid search reports, always ask, “How do we know we couldn’t have gotten that organically?” and don’t even wait for an answer.

Invest in upper funnel campaigns, and demand immediate bottom-of-funnel results. Consider it a failure of the platform when that doesn’t work.

Hyperfocus on click costs. Make CPCs your KPI, and let “clicks should always cost less” be your mantra. Ask why your CPC isn’t lower each time you review the metric.

Set impossible growth goals that aren’t aligned with your ads investment, consumer demand, or past performance. 

Call them “stretch goals,” but become outraged when targets aren’t hit. You’re a luminary – people want this from you.

The important thing is to be uncurious, suspicious, and dismissive at all times. Even a brilliant paid search team can’t succeed if leadership refuses to let them.

Bad takes

Day 3: Trash your conversion tracking

What even is a conversion? Nobody knows.

It’s not standardized, so embrace the chaos and track whatever you want.

Here are some tried-and-true methods to mess up your data:

  • If it fires, it counts. Skip debugging and de-duping. Double the tags, double the sources, double the fun!
  • No judgment. Treat “scroll 50% for 30 seconds” the same as “purchase complete.” Give all actions equal weight, make them primary conversions, and stick to aggregate reporting.
  • What happens offline stays offline.
  • Keep it casual. Use names like “Event 1” or “Test Conversion,” so no one really knows what’s being tracked.
  • Trust, but don’t verify. Use platform data as your source of truth and never compare it to your CRM or actual sales numbers.

Not only will you have no idea what’s working, but Google won’t either, so it’ll optimize for all the wrong outcomes.

Bonus tip: If your conversion tracking breaks, don’t bother with the data exclusions feature. Always forward, never back.

What happens offline, stays offline

Day 4: Say ‘yes’ to every Google Ads recommendation

You’ve spent your whole life playing it safe – proceeding with caution, carefully analyzing, and looking both ways before crossing a busy street. 

It’s time to step into your main character energy and say “yes”… to Google.

Don’t overthink it. Actually, don’t think at all. Just say “yes” to every recommendation that comes your way. 

Broad match keywords? Sure, why not?

Raise your budget? Only one question: How high?

Auto-applied suggestions? Go ahead, Google, live your truth. 

Every word from your account rep is now a mandate. Every low optimization score or ad strength is now your top priority to address.

Watch your account do a complete 180. Because it was never really about the destination, it was about the journey.

Burn your permission slip to say no to Google. This is your moment of “yes.”

Say yes

Day 5: Use AI and ML to overcomplicate everything

“It’s not about refining your workflow; it’s about deploying generative AI at scale without a strategy.” 

Sure, there are smart ways to use AI to learn about your audience, create messaging, and process large data sets. 

But let’s be honest: narrowing in on appropriate use cases takes effort, and effort is so 2015.

Today’s hottest companies are blowing six figures a month on ChatGPT-generated ads with no sales to show for it. But you don’t need those budgets to get the same results!

And why stop at ad generation? 

You can use ML-driven algorithms to overcomplicate your account structure, automate decisions with zero context, and remove humans from tasks that desperately need human oversight. 

You’ll know you’re on the fast track to ruin when someone suggests prioritizing strategy over scaling, and your only response is, “But we’ve already invested so much in the tool!”

Because nothing says “visionary” like being so focused on the future that you let your account implode before you even get there.

AI Lab

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Day 6: Un-structure your account

Your Google Ads account likely includes multiple campaign types, segments, networks, bid strategies, and initiatives. 

Very confusing. Very complicated.

Why not throw it all into one giant, cozy, messy campaign? 

Call it “Campaign 1” for good measure.

Search + Display Network? Combine ‘em!

Top of funnel, competitor and brand terms? Put ‘em all in the same ad group with a DKI ad – let Google sort ‘em out.

There’s no better way to throttle the performance of high-intent, high-converting keywords than to mash them together with high-volume, low-converting keywords into a campaign that’s “limited by budget.”

Your chaotic structure will make it impossible to tell what’s working and what’s not. 

Reporting becomes a beautiful nightmare, and budget optimization is now rightfully impossible.

It’s not disorganized, it’s “hagakure*!”

(*Of course, accounts can also suffer from being overly granular. Hagakure, as a principle, isn’t inherently bad. It’s the blanket permission to abandon structure that turns it into a problem.)

Structure

Day 7: Turn the user journey into a maze

At its core, the paid search conversion sequence is pretty simple:

  • The keyword reflects the user’s intent (“I have a problem”).
  • The ad connects the problem of the keyword to the solution of the offer.
  • The landing page delivers the solution with a clear call to action, inviting a conversion.

Boooooring.

Paid search conversion sequence

Still, it’s a simple path. So how could anyone possibly mess it up? 

The answer is just as simple: misalignment. 

Whether you ignore the user entirely or overcomplicate every step, the result is the same: a chaotic journey that guarantees missed conversions. 

Here are two popular ways to get it wrong.

Option 1: The passive approach

Here’s where you don’t really think about the person behind the search. 

You just throw a bunch of unrelated keywords and ads into the system and hope that Google will serve the “right” message to the “right” audience. 

It’s a beautiful dream!

Option 2: The overcomplexity approach

This one requires a bit more effort and, more importantly, many more buzzwords. It sounds like this:

“Advertising used to be simple: see ad, buy product. But today’s sophisticated consumers need 50+ touchpoints, and the user journey takes a team of PhDs to track.”

Spoiler: Advertising has never succeeded without alignment. 

When you replace a basic understanding of your audience’s motivations with marketing mix models (MMM) and convoluted attribution tools, you end up just as lost as your audience.

Here’s the thing: whether you’re too passive or overly complex, both paths lead to the same questions when performance tanks:

  • Was it the keyword?
  • The ad copy?
  • The landing page?
  • Or just Mercury in retrograde again?

When your user journey becomes a maze, the answer doesn’t matter. Your customer is already gone.

Day 8: Madlib your way to ad copy

Why do your customers choose you over your competitors? 

If you don’t know – or better yet, don’t care – it’s time to throw together a bland word scramble that quietly vanishes into the SERP. Here’s how:

  • Write some cookie-cutter headlines filled with vague superlatives and uninspired CTAs. If that’s too much, let Google Ads auto-create them or get an AI tool to do it for you.
  • Leave your headlines unpinned, since the key to an effective headline is that it delivers the same message backward, forward, and in any random order.
  • Now let Google Ads work its magic by optimizing your headlines for clicks. Google’s revenue model depends on clicks, so it’ll prioritize ad combinations that drive the most clicks, not necessarily those that bring you qualified clicks or …(gross)… conversions.
  • Only measure ad success using metrics like clicks and CTR. These numbers are trending up across Google Ads accounts anyway, so you’ll feel accomplished watching the graph climb, even as your conversions plummet.

It’s a bit of a long game, but this system ensures your ads stay vague, attract untargeted clicks, and burn through your budget without reaching your ideal customers. 

Because really… who needs ‘em?

Madlibs

Day 9: Change everything, all the time

Want to master the art of campaign chaos? Here’s your step-by-step guide: 

  • Try something new.
  • If it doesn’t deliver instant results, panic and immediately reverse it. 
  • When that change doesn’t magically fix things either, try something totally different. 
  • Still no immediate success? Perfect! Pause or delete the campaign entirely. 

Bonus: this approach will keep your bid strategies in an indefinite “learning period.” 

Learning mode is Google’s way of saying, “Let’s experiment with your budget!” 

Expect sky-high CPCs, random placements, and risky behavior any brand manager would faint over as Google flails around trying to make sense of your constant changes.

This roller coaster guarantees maximum frustration, minimum ROI, and a campaign that never, ever stabilizes.

Who needs stability when you can chase the thrill of constant reinvention and keep your results unpredictable?

Shifting gears

Day 10: Expand, expand, expand

Success in Google Ads depends on qualifying, targeting, and speaking directly to your ideal audience.

Achieving the opposite effect is actually pretty easy: Go broad, baby!

Do whatever it takes to get the most impressions – qualified or not. After all, if 100% of the global population sees your ad, and even 0.01% take action, you’ll sell millions! 

  • Don’t limit location targeting to areas where you do business or see results. Be sure to use the default “Presence or Interest” to pay for clicks from locations you’re not actually targeting.
  • Don’t limit languages to the language your ads and offers are written in.
  • Don’t keep your ads from running on irrelevant apps or YouTube videos for minors.
  • Don’t exclude audience segments that are unlikely to convert.

Assume that all views and clicks are equally valuable, even if they’re generated accidentally, in bad faith, or by two-year-olds through the “suitable for families” content loophole.

If reach is the name of your paid search game, you’re definitely playing a losing game.

Expand, expand, expand

There are plenty of other ways to mess with your Google Ads account, but these 10 guarantee a disaster worse than an ad-libbed karaoke duet. Happy failing!

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2025 predictions for top B2B paid media channels

2025 predictions for top B2B paid media channels

You can say much about 2024, but you can’t call it boring. 

From AI Overviews rolling out (now with ads!) to a feed-choking election to cookies (somehow) sticking around in Chrome to the rise of LLM search, PPC advertisers have had to deal with turbulence in the past year.

What can B2B advertisers expect in 2025? 

I’ll share my predictions for key platforms like Google, LinkedIn, and Reddit, as well as trends in measurement and martech.

While these are just my best guesses, many are based on trends we already see in our client accounts.

2025 Google predictions

Google will lose some of the search market

We’re already seeing searches soar on LLMs like ChatGPT and Perplexity. 

Even if Gemini improves its UX and results, it won’t keep Google from losing volume and changing user behavior. 

Google won’t have to divest itself of Chrome (yet)

This is kind of a layup. No matter what the DOJ pushes for in its antitrust victory from November, it will not happen in 2025. 

Even if the judge agrees that Google needs to sell Chrome, appeals and plenty of red tape will likely keep this from becoming a reality within the next 12 months.

Google will launch at least one promising beta for B2B ads

It has been a long dry run for B2B marketers looking for fun betas and features from Google. 

Today, all updates seem to point to one thing: feeding the algorithm. 

B2B marketers have had fewer opportunities to experiment in search since I entered the field over a decade ago.

That said, I foresee Google throwing us a bit of a bone this year – maybe to counteract the negative momentum it’s carrying into 2025. 

They could shock us by reinstituting some match-type controls, but I doubt it. 

They’ll likely give us some tools that make responsive search ads (RSAs) easier to work with and more transparent about which combinations actually work for advertisers.

Advertisers will more broadly adopt enhanced conversions.

This is cheating a bit since it’s a prediction for Google advertisers and not Google itself, but I think enhanced conversion usage will be much broader in 12 months than it is today. 

In B2B advertising, the key will be finding the right balance between: 

  • Setting AI guardrails through segmentation.
  • Ensuring segments are large enough to maintain data density, as the system struggles when data is limited.

Enhanced conversions are a good tool for helping advertisers port more data into the back end.

This will be essential for training Google to find the right users and keep budget focused on impact.

2025 LinkedIn predictions

Ad types will keep diversifying

Videos, thought leader ads (TLAs), conversation ads, and new ways to promote individual POVs.

We’re seeing promising results from testing all of those in 2024, and I expect LinkedIn to provide more variety in 2025. 

The UX and advertising algorithms will improve

LinkedIn’s UX and bidding and targeting algorithms have both lagged, even as clients shift more budget toward the platform. 

Those areas will receive more attention in 2025, and the algorithm may even improve at detecting and suppressing AI-generated content, including tedious automated comments.

You may also see LinkedIn make it easier for advertisers to collect lead information on the platform.

For instance, adding lead forms to TLAs would be a nice marriage of conversion friendliness and a popular new ad type.

The best ads won’t look like ads

One of the things we’re working on with our clients is getting creative with messaging and tying it to pain points or industry or job lingo. 

In short, we’re doubling down on empathetic messaging and authenticity, which is not unique to LinkedIn. 

With the feed getting junkier and more AI-formulaic by the day, the more organic you can make an ad look, the more people will pay attention.

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2025 Reddit predictions

Improved testing will roll out as competition grows

For its market share, Reddit made arguably the most significant moves in B2B advertising in 2024. 

With new ad types, audience features, advanced reporting, and enhanced targeting capabilities, Reddit enters 2025 with a growing user base and a spot on the shortlist of must-test platforms for B2B and SaaS advertisers. 

They’ll meet the moment with more testing features, specifically A/B testing functionality that starts mimicking rival platforms.

Tracking and attribution will struggle

Because Reddit is populated by a younger, tech-savvy audience, part of its brand is tied to user privacy (hence usernames, not real names). 

This is great for users with edgy and authentic POVs to share, but it will make life harder for advertisers trying to track the real business impact of their Reddit campaigns. 

(Related prediction: their fairly rudimentary CAPI function will improve quite a bit in 2025.)

Dig deeper: Diversifying your B2B paid media portfolio: When does it make sense?

2025 martech and measurement predictions

Chrome’s third-party cookies will survive 2025 – kind of

Yes, Chrome’s cookies will be severely weakened by the (still-impending) opt-out feature that Google plans to implement. 

But my prediction is that the cookies will be (somehow) clinging to life at the end of 2025 because I don’t see Google and the IAB agreeing on an alternate solution.

CDPs will gain serious momentum

More marketers will move to adopt server-side tracking in 2025 (disclaimer: we’re pushing our clients hard in that direction) as a holistic, privacy-safe transition away from third-party cookies. 

We’re seeing most of our clients getting an artificial increase in “direct” traffic as data is stripped away. 

This will hit a critical point, leading brands to get proactive about server-side solutions.

First-party data enrichment tools will gain prominence

Less third-party data to work with means more emphasis on first-party data and the tools that empower it. 

Look for names like Stape and Pendar, which are beefing up first-party data collected on the server side, to start appearing more frequently in brand conversations.

Dig deeper: 5 PPC measurement initiatives to set yourself up for 2025 success

Anticipating transformations in B2B paid media and martech

There’s room for 2025 to be a more transformative year than 2024 for B2B campaigns – if only because there will be more room for challengers to Google’s market dominance. 

I expect marketers to become more proactive about tracking and measurement solutions because their hands are being forced. 

This should also lead to new scrutiny about which campaigns are actually driving business impact. (Or maybe that’s just something on my wishlist every year.)

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Optimizing LLMs for B2B SEO: An overview

Optimizing LLMs for B2B SEO: An overview

We’re still in (very) early days for LLM (large language model) search, but fast-increasing user adoption is helping us draw insights on effective tactics for brands to deploy to appear in results on platforms like Perplexity, ChatGPT search, Gemini, and more.

This article looks at those tactics from a B2B lens, broken down by the following SEO initiatives:

Note that many of these tactics – but not all – should be familiar to SEOs who have experience with traditional search engines. 

Content strategy

The first step toward creating effective content for LLMs is to understand the nature of user queries. 

LLMs, more than traditional search engines, are host to conversational queries, like “How can I protect my business from ransomware attacks?” (where a similar Google query might be “ransomware attack protection for businesses”).

To adapt your content strategy, study the nature of the queries and create content that directly answers them. This includes conversational headings like “The best software to protect businesses from ransomware attacks.” 

In B2B, where the purchase journey is longer, it’s not as simple as optimizing for product-related queries; it’s essential to incorporate educational content to ease users into the awareness and engagement stages.

When it comes to the content itself, many of the principles of traditional SEO apply – particularly the need to go both broad and deep to establish authority and relevance. 

Incorporate supporting content like guides, case studies, and user testimonials. 

Make sure you’re working with pillar pages linking to in-depth blogs like “How CRM helps sales teams close deals faster.”

Remember that context matters a ton for LLMs for each piece of content (no matter the format). 

Optimize for nuanced, contextual responses by addressing multiple facets of a topic in the same piece. 

For example, a rich blog post for a fintech company could be titled “What is embedded finance? Benefits and challenges for SaaS platforms,” with subsections for: 

  • Benefits for startups.
  • Use cases in real-world scenarios.
  • Integration challenges and how to overcome them.

Semantic SEO

Semantic SEO” is a relatively recent SEO initiative that means approaching content with respect to the full topic, not just keyword elements. 

In LLM SEO, the first item of semantic SEO is entity-based optimization, which includes:

For example, a cloud solutions provider can use schema markup to:

  • Mark up product pages with “Product” schema for solutions like “Cloud Data Storage Services.”
  • Build authority by linking to their business profile on Wikipedia, LinkedIn, and/or Crunchbase.

Because semantic SEO widens its focus from keywords, it’s essential to optimize for diverse phrases and synonyms instead of fixating solely on exact-match keywords. 

(You can use tools like Google Natural Language Processing or OpenAI embeddings to understand the relationship between tools.)

Let’s use a marketing automation platform as an example. 

Along with optimizing for a primary keyword, like “lead generation software,” include synonyms and variants like “Automated lead management tools” and “B2B marketing platforms.”

Dig deeper: ChatGPT search vs. Google: A deep dive analysis of 62 queries

Technical SEO

At this point, technical SEO for LLMs isn’t (by my understanding) all that different than technical SEO for traditional search engines. 

To increase your chances of showing up in LLM searches, tackle the following:

Data accessibility

  • Confirm content is crawlable and indexable by search engines and available for API integrations.
  • Optimize page speed and mobile performance for enhanced usability.

Structured data

  • Leverage structured data to signal intent and relevance clearly.
  • Implement detailed schema, such as “FAQPage,” “HowTo,” and “Product,” to improve how LLMs process your content.

User intent matching

Advanced SEO in both traditional search and LLMs incorporates an understanding of user intent into content. 

For B2B, this content should be strategically distributed across all stages of the buyer journey: awareness, education, technical understanding of solutions, and ultimately purchase intent.

For “instant” queries, provide actionable and direct responses, formatting answers in bullet points or concise paragraphs for LLM readiness while providing links to deeper resources. 

For example, a business offering AI-powered analytics can create content like: “What is predictive analytics in B2B?” and provide direct answers such as:

  • “Predictive analytics uses historical data to forecast future trends. For B2B, this helps identify potential leads and optimize sales strategies.”

Dig deeper: How to optimize for search intent: 19 practical tips

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Authority and trust

This is perhaps the area where we see almost no difference (yet) between LLMs and traditional search engines: establishing E-E-A-T principles is critical.

To do this (if you aren’t already), make sure your owned media:

  • Prioritizes experience, expertise, authoritativeness, and trustworthiness in all content.
  • Includes author bios, credentials, and citations to reinforce trustworthiness.
  • Cites reliable sources like Gartner, Forrester, or proprietary data studies.
  • Builds backlinks from authoritative domains to strengthen your site’s credibility.
  • Gains mentions in trusted publications to improve how LLMs perceive your brand.

For example, a logistics software company could secure backlinks from:

  • Industry publications like Logistics Management.
  • Mentions in business-oriented media like TechCrunch or Forbes.

Dig deeper: Decoding Google’s E-E-A-T: A comprehensive guide to quality assessment signals

AI feature optimization

This initiative is where SEO practices diverge most widely from traditional search engines. 

The way users interact with LLMs differs from how they interact with the Google search bar. 

For LLM-specific content enhancements:

  • Focus on content that answers “People Also Ask” and conversational follow-up queries.
  • Experiment with creating and optimizing content designed for direct API consumption.

For example, a tech consulting firm could create a resource hub for topics like “common cloud migration questions” with detailed Q&A formats that AI can surface easily.

If user behavior continues to feature more structured, question-based queries, make sure your content is designed to answer those directly. 

For example, a company specializing in ERP software can design content to appear for queries like:

  • “What are the best ERP solutions for mid-sized companies?”
  • “What is the ROI of implementing ERP software?”

Some LLMs (and we expect more to move in this direction) are multimedia-focused. 

For those, rich media integration – using videos, infographics, and charts to enhance engagement and improve content retrievability – will help spur inclusion in search results.

For example, a cybersecurity firm can enhance blogs with:

  • Infographics summarizing “5 types of cyberattacks businesses should watch for in 2025.”
  • Embedded videos explaining “How our threat detection tool works in real-time.”

Dig deeper: How to evolve your organic approach for the rise of answer engines

Continuous testing and adaptation

At this relatively early stage of LLM SEO maturity (and our understanding of it), continuous testing, measurement, and adaptation are among the most critical initiatives. 

At our agency, we focus on two fronts:

As you gather more information about what’s working, you can find common themes to deploy across your accounts. 

Dig deeper: How to cultivate SEO growth through continuous improvement

Optimizing for LLM-driven search in B2B

Because LLMs are in their infancy and because user behavior is changing so rapidly across the search landscape, find and regularly reference trusted sources to stay on top of trends and developments. 

In 12 months, this article might look woefully outdated, so it’s best to keep your finger on the pulse to adapt quickly.

Dig deeper: Decoding LLMs: How to be visible in generative AI search results

Read more at Read More

Top 10 SEO expert columns of 2024 on Search Engine Land

Search Engine Land's Top SEO columns of 2024

Since Search Engine Land launched, we have given SEO experts a platform to share their in-depth knowledge and timely insights – with the goal of helping you solve problems, manage challenges and understand the constantly shifting SEO landscape.

What follows are links to the 10 most-read, must-read Search Engine Land SEO columns of 2024 that were contributed by our fantastic group of Subject Matter Experts.

10. The SEO’s guide to Google Search Console

Dive into Google Search Console’s features and reports, plus how to navigate the tool like a pro, from basic setup to advanced SEO analysis. (By Anna Crowe. Published July 8.)

9. 15 AI tools you should use for SEO

Get more done in less time with these must-have AI tools to automate tasks, optimize content and improve your search engine rankings. (By Ludwig Makhyan. Published Sept. 27.)

8. How to use Google Search Console to unlock easy SEO wins

Steps for using GSC to review your traffic, analyze the search landscape and make impactful optimizations for quick results. (By Marcus Miller. Published Aug. 22.)

7. How to make your AI-generated content sound more human

Leverage AI like ChatGPT to generate more human-sounding long-form content. Refine prompts with details to produce engaging articles. (By James Allen. Published Feb. 26.)

6. Google recognizes content creators: A breakthrough for E-E-A-T and SEO

Google now highlights content creators as trusted sources in search results. Here’s why this matters for E-E-A-T and how SEOs can benefit. (By Jason Barnard. Published Sept. 25.)

5. How SEO moves forward with the Google Content Warehouse API leak

Addressing common questions, critiques and concerns following the massive Google Search leak and how your approach to SEO should change. (By Michael King. Published May 30.)

4. What is generative engine optimization (GEO)?

Understand what GEO is, how it’s revolutionizing digital marketing and key strategies to optimize for AI-driven search. (By Christina Adame. Published July 29.)

3. Unpacking Google’s massive search documentation leak

This breakdown unveils potential Google Search ranking factors, including details on PageRank variations, site authority metrics and more. (By Andrew Ansley. Published May 30.)

2. How Google Search ranking works

An in-depth analysis of how Google’s complex ranking system works and components like Twiddlers and NavBoost that influence search results. (By Mario Fischer. Published Aug. 13.)

1. ChatGPT vs. Google Bard vs. Bing Chat vs. Claude: Which generative AI solution is best?

Here’s a comparison of genAI tools ChatGPT, Bard, Bing Chat Balanced, Bing Chat Creative, and Claude based on four metrics. (By Eric Enge. Published Jan. 26.)

Top 10 PPC expert columns of 2024 on Search Engine Land

Search Engine Land's Top PPC Columns of 2024

Search Engine Land gives PPC experts a platform to share their in-depth knowledge and timely insights – with the goal of helping you solve problems, manage challenges and understand the constantly shifting landscape of paid search, paid social, and display.

What follows are links to the 10 most-read, must-read Search Engine Land PPC columns of 2024 that were contributed by our fantastic group of subject matter experts.

10. Value-based bidding: Why it’s key to boosting your Google Ads

Discover how this bid strategy can optimize your Google Ads campaigns for the most valuable actions and overall profitability. (By Sarah Stemen. Published Feb. 7.)

9. Mastering Performance Max using scripts

Learn to negate poor performers, track disapproved products and exclude spammy placements with Google Ads scripts. (By Nils Rooijmans. Published Sept. 20.)

8. Google is hiding search data from advertisers and profiting

Here’s how it affects your ad campaigns and what you can do to optimize performance despite limited visibility. (By Mark Meyerson. Published Sept. 10.)

7. Google Ads for lead gen: 9 tips to scale low-spending campaigns

Looking to elevate your Google Ads lead gen efforts? Here are nine levers that can boost your PPC campaigns toward significant growth. (By Menachem Ani. Published Jan. 10.)

6. The Performance Max playbook: Best practices and emerging tactics for 2024

Strategies for running Performance Max campaigns in 2024, covering campaign structure, creative, budgeting and conversion tracking. (By Navah Hopkins. Published April 11.)

5. What Google’s query matching update means for future PPC campaigns

Learn about Google Ads’ latest improvements to query matching and brand controls and what it indicates about how keywords will evolve. (By Menachem Ani. Published July 10.)

4. 4 advanced GPT-4 capabilities to level up your PPC efforts

Leverage AI for PPC with improved prompts, data integration via plugins, custom GPTs, and API-enabled actions. (By Frederick Vallaeys. Published Feb. 1.)

3. ChatGPT for PPC: 17 strategic prompts you can use today

Learn how to use ChatGPT to level up your paid search efforts without sacrificing strategy, authenticity and creativity. (By Amy Hebdon. Published Sept. 3.)

2. What 54 Google Ads experiments taught me about lead gen

Two years of experiments reveal key findings on the best-performing bid strategies, keyword match types, campaign settings and more. (By Mark Meyerson. Published Aug. 29.)

1. How to analyze Performance Max search terms insights for PPC success

Google Ads fixed the bug preventing Performance Max search query data from showing in scripts. Here’s how to analyze it PPC optimization. (By Frederick Vallaeys. Published March 13.)

Google’s CEO warns ChatGPT may become synonymous to AI the way Google is to Search

Sundar Pichai, Google’s CEO, and its executive team held a strategy meeting with employees last week on its 2025 outlook and what Google needs to focus on to get there. As you can imagine, much of it was around AI and shipping AI products that are better, faster and more consumer focused.

This was covered in CNBC’s write up named Google CEO Pichai tells employees to gear up for big 2025: ‘The stakes are high’.

Consumer focused Gemini. “Scaling Gemini on the consumer side will be our biggest focus next year,” Pichai was quoted as saying. The issue is, ChatGPT from OpenAI is quickly becoming the brand for AI, like Google is for Search. The CNBC article reads:

One comment read aloud by Pichai suggested that ChatGPT “is becoming synonymous to AI the same way Google is to search,” with the questioner asking, “What’s our plan to combat this in the upcoming year? Or are we not focusing as much on consumer facing LLM?”

Pichai wants Google to be that, not OpenAI. Will that be baked into Google Search or a new AI mode in Search or something else, it is not clear.

Comparing OpenAI to Google. Pichai also showed a chart of large language models, with Gemini 1.5 leading OpenAI’s GPT and other competitors. But that lead might not stay and that Google may have to play catchup, he suggested. “I expect some back and forth” in 2025, Pichai said. “I think we’ll be state of the art.”

“In history, you don’t always need to be first but you have to execute well and really be the best in class as a product,” he said. “I think that’s what 2025 is all about.”

Build and ship faster. Pichai also stressed that the company needs to go back to its early roots and build and ship faster, while also being more scrappy. Throughout the meeting, Pichai kept reminding employees of the need to “stay scrappy.”

“In early Google days, you look at how the founders built our data centers, they were really really scrappy in every decision they made,” Pichai said. “Often, constraints lead to creativity. Not all problems are always solved by headcount.”

This will help Google compete in this area.

“I think 2025 will be critical,” Pichai said. “I think it’s really important we internalize the urgency of this moment, and need to move faster as a company. The stakes are high. These are disruptive moments. In 2025, we need to be relentlessly focused on unlocking the benefits of this technology and solve real user problems.”

Why we care. 2025 will be a big year for AI, OpenAI, Microsoft, Google and other AI startups. This is an important year for these companies to gain market share and brand recognition in this space.

It will also be an exciting year, as these AI technologies should lead to fundamental changes in consumer behavior.

How to Get More Google Reviews: 9 Proven Tips

Google reviews play a huge role in a brand’s success.

Especially positive reviews.

That means it’s a good idea to think about how to get more Google reviews for your business.

To illustrate why, let’s go over some of the advantages.

Benefits of Getting Google Reviews

By collecting Google reviews, you can:

  • Learn what customers think about you: This includes what they like and dislike about your business, so that you know what’s working and what to improve on
  • Increase visibility: Having more good Google reviews can improve your business’s Google local pack rankings
  • Persuade people to buy: A product’s number of reviews is the second most influential factor affecting prospects’ perception of its quality and decision to buy it, according to research

How to Get More Google Reviews: 9 Methods

1. Optimize Your Google Business Profile

Set up a Google Business Profile (GBP) for your business if it doesn’t yet have one.

This is a free business listing that appears in places like Google Maps and Search.

It also stores your Google reviews, as this GBP from Diablo & Sons Saloon shows:

Go to the profile creation tool and follow the steps to add your business to Google.

This involves providing information like your business’s name, category, and website URL.

If a profile for your business already exists, claim it or follow Google’s steps to request ownership from the current owner.

Once you have control of your GBP, choose a verification method (email, text message, etc.).

Google may take up to five business days to verify your profile. You can use it to collect Google reviews after that.

Pro tip: Use a tool like Semrush’s Listing Management to automatically distribute your information to GBP and dozens of other directories all at once. You can also manage these listings within the tool.


2. Provide an Excellent Experience

If you wow customers with amazing products, services, and customer support, they’ll be more likely to leave you a Google review.

This is the best way to get good Google reviews.

Why?

Because people are more motivated to take action when they feel strongly about something.

Like writing a glowing review to tell others about their phenomenal experience with your business.

3. Share Your Google Review Link

Share your Google review link everywhere users may see it so they can easily leave you a review.

There are a few ways to get your Google review link through your GBP.

Alternatively, use Semrush’s free Google review link generator.

Launch the tool, type your business name into the search bar, and then use the drop-down menu to select your business.

Once you’ve selected your business, the tool will generate short and long Google review links for it.

We recommend using the short link, as it looks cleaner.

Copy your Google review link and share it in places like your:

  • Website footer
  • Email signature
  • Social media profiles

For example, Bunny & Co. has placed a Google review link in its website’s footer:

4. Provide a Review QR Code

Preparing a QR code customers can scan to access your Google review link is helpful when clicking a link isn’t convenient.

Like when:

  • The customer is shopping in your physical store
  • You want to include your review link in your business cards or posters

A handy way to create a QR code for your review link is with Semrush’s Google review link generator.

After creating your Google review link with the tool, enter your email address into the “Wait! There’s more…” section and click “Send me QR & prints.”

Then, check your inbox for QR code assets you can use.

5. Respond to Current Reviews

Responding to your Google reviews signals that you take feedback seriously.

This can motivate prospects to leave reviews in the future after they become customers.

Plus, research from Shout About Us reveals that up to 76% of customers may update their negative reviews if you reply and take steps to address their concerns.

So, respond by:

  • Thanking customers for their feedback—whether positive or negative
  • Sharing the follow-up actions you’ve taken in response to negative feedback

A tool like Semrush’s Review Management makes it easy to monitor and respond to your Google reviews.

Here’s how it works:

Open the tool and enter your business’s name, site, or phone number into the search bar.

Then, select your business from the drop-down menu.

Click the “Try it now” button on the page that loads.

Follow the steps to sign up for Semrush Local.

Once you’ve set up the tool, click the “Review Management” tab.

Scroll down the page to see your reviews.

Click the “Not Replied” filter to view only those you haven’t responded to yet.

The tool will suggest AI-generated replies to your Google reviews.

Modify any reply as you see fit and click “Reply” to submit it.

Take a page out of Giordano’s book if you can.

The pizza chain replies to every Google review it gets—both good and bad.

6. Send a Feedback Email

Emailing customers to ask for a Google review right after they buy from you is a good way to get reviews while their experiences are still fresh in their minds.

Here’s an example of an email requesting a Google review from Love and Logic:

Note: Trying to influence reviews through tactics like offering incentives, discouraging negative feedback, and buying or faking reviews violates Google’s policies and can result in penalties.


You can also use an email marketing platform to automate your customer feedback emails instead of sending them manually.

7. Design Physical Review Cards

Creating physical cards asking for Google reviews works well if you interact with customers in offline situations like:

  • Running a brick-and-mortar shop—where you can place review cards at the checkout counter
  • Delivering physical goods to customers—where you can include a feedback card in the package

Some cards have QR codes for customers to scan, but you can also use cards embedded with near-field communication (NFC) technology.

If you do, customers just need to activate their phone’s NFC feature and tap it against the card to visit your Google review page.

This Instagram post from Zappycards shows how it works:

The result?

Leaving a review becomes even more convenient.

8. Ask for Reviews Directly

To get more good Google reviews if you’re engaging with customers in person, just ask.

You may even receive more reviews this way than waiting for customers to take action on their own.

Good times to ask for a Google review include:

  • After clearing the customer’s table (at a restaurant)
  • After the customer has paid for their items
  • Just before the customer leaves

And here’s a sample script you can try:

Thanks for stopping by today! If you enjoyed your time with us, could you take a couple of minutes to leave us a Google review? Thank you so much!

9. Provide Review Instructions

Consider teaching users how to leave you a Google review.

If they need help, this could help you get more reviews than you might get otherwise.

Drs. Najem & Lehky Orthodontics does this by sharing step-by-step instructions with screenshots:

And Rehab In Motion posted an Instagram video demonstrating how customers can leave it a Google review:

Make the Most of Your Reviews

Getting more Google reviews doesn’t have to be complicated.

Focus your energy on two things: making it super easy for customers to leave reviews and delivering service that’s worth talking about.

Then, use tools like Semrush’s Listing Management to keep listings updated and accurate across the web.

Ready to level up your local SEO strategy?

Read our definitive guide to local SEO to learn how to dominate your local market step by step.

The post How to Get More Google Reviews: <br>9 Proven Tips appeared first on Backlinko.

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