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AI agents in SEO: What you need to know

AI agents in SEO: What you need to know

You’ve probably been hearing a lot about AI agents lately – whether in your workplace conversations or scrolling through your social feeds (hopefully both). 

While there’s no shortage of articles discussing their general benefits, there’s surprisingly little coverage on what they mean specifically for SEO – where their impact is not just significant, but amplified.

Before we dive into the two key reasons AI agents are so important for SEOs to understand (and yes, you’re probably already using them – even if you don’t realize it), let’s first get clear on what AI agents actually are.

What are AI agents?

At their core, AI agents are autonomous systems equipped with access to external tools, data, functions, and more. 

They operate with a clear understanding of an end goal and are provided with the resources needed to achieve it.

In some cases, they’re also given instructions on how to use those tools. In others, they’re left to figure it out on their own.

Rather than diving into a chart or technical diagram of a sample agenting system, I think a simpler – and surprisingly accurate – illustration can be found in one of nature’s most complex yet overlooked lifeforms: the humble ant.

Ant colony and AI agents

Imagine an ant colony: the queen, much like a master AI algorithm, sets the overarching goal. The worker ants – each equipped with their own specialized tools – are the individual agents tasked with specific functions.

Consider the parallels:

  • Queen = Agent operator: Directs and adjusts the overall strategy.
  • Worker ants = Sub-agents: Each has a specialized tool or function, whether it’s gathering data, analyzing content, or communicating findings.
  • Colony efficiency = System optimization: As ants work together, the system optimizes resources and information flow, mirroring how AI agents coordinate to achieve complex tasks.

The queen communicates the goal to each “tool,” which each ant then tries to accomplish. 

They return with their requested resource, communicate and assess their status, share information to accomplish their macro goal faster and report back. 

An overall status is reported to the queen, who communicates adjusted commands to her tools.

This is not all that different from an AI agent, other than being generally more sophisticated (though not as impressive to us, as it only sustains a species and doesn’t automatically make a stock trade 56 nanoseconds faster after catching a new trend and applying the sentiment as positive).

I’ll poorly parallel this to AI agents below.

But before I do that, let me answer why one of my assertions above is true. 

Why the impact of AI agents in SEO is multiplied many times over most other professions

I can’t think of an industry that won’t be touched by agents, at least indirectly. 

  • Lawyers will use agents to look up and summarize judgments and analyze loopholes used for their clients.
  • Software engineers will use them to assist in developing code and systems, referencing their internal docs, repos, and external knowledge.
  • Bakers will receive their ingredients through shippers coordinated using agents.
  • SEOs will use them as tools to do their jobs faster and better – as I’ll illustrate below.
A cartoon ant holding a microphone

On top of that, we also need to learn and adapt to marketing into agentic systems.

Generative engine optimization (GEO) entered the scene not that long ago. 

But what it is evolving into is something different — something far more powerful. 

Something that takes us past optimizing for an algorithm, even one driven by an LLM like AI Overviews or ChatGPT, and into optimizing for agents, their functions, and their tools.

We’re seeing this evolution in its toddler years right now, and if you’re on the ground floor, that’s a great place to be. 

While there are exceptions, for the most part, generative engines are performing a lot like search engines in their presentation of solutions.

  • The user enters a query.
  • The user receives a reply.
  • That reply might have a few links in it.

Sure, the system might check on the web for additional references outside of its current knowledge base, but nothing revolutionary. 

Again, it functions a lot like traditional search with a better user experience. 

I expect the next steps in this evolution will be gradual, as tools like Google and ChatGPT add new capabilities – such as the recently announced feature where an AI-driven system can call a store to gather additional information for you.

However, new pieces will gradually fall into place until we reach a point where providing your agent with insights into your goals or needs will trigger actions in ways we likely can’t fully understand yet.

Here’s a simple example.

You give the Google agent (for example) your goal, want, or need. 

Let’s say you need new shoes for a wedding. The agent can then:

  • Check your calendar for the wedding date.
  • Check the weather in that city on that date, or likely weather based on the time of year if specifics are unavailable.
  • Ask what you’ll be wearing.
  • Knowing your size, general style, and preferred brands and stores – source options that will arrive in time for the wedding.
  • Source and store a local backup, in case something goes wrong with the delivery or fit, to have that information ready in case it detects a problem.
  • Ask if you would like to see the options:
    • If yes, send them to a display of your choosing.
    • If not, move on to the next step.
  • Once the shoe is selected, complete the order.
  • Check what other common items might be needed for weddings, based on your status at it (guest, best person, bride or groom, etc.), and optionally send an email list of these to you if it doesn’t have evidence these are completed.

Imagining this world, I have a couple of questions for you:

  • How do you attribute that to Google?
  • Was it their crawler that surfaced the information to them? What kind of optimization does that take with LLMs?
  • Was it a product feed through Google Merchant Center?
  • Did they use an operator to navigate your site to get to it? Is there optimization you need to apply to filters to simplify that?
  • If you sell umbrellas, how do you ensure you’re part of those emailed suggestions from earlier in the event that it’s going to rain.
  • Oh, and how do you even get attribution for that?

This simple example highlights the immense complexity of what lies ahead. 

New technologies will emerge that companies and teams will need to adopt and optimize. 

Additionally, with the development of new protocols like Anthropic’s Model Context Protocol (MCP), adding your store’s feed to a marketplace – or even creating your own tools for other agents to use – will become much easier. 

This opens the door to greater distribution, though it may come with challenges like difficult attribution and untested effectiveness. 

The question is: 

  • Do you really want to wait and see if your competitors dive in first, or will you seize the opportunity now?

While I can’t predict the exact shape of the marketing world in the next two weeks, let alone a year from now, I can confidently say that we’ve already entered the agentic era. 

The rate of adoption and development in this space is unlike anything I’ve seen in over two decades of online marketing.

It’s even more disruptive than the changes brought on Google’s Panda and Penguin updates.

A red ant plus small pandas and penguins

Dig deeper: From search to AI agents – The future of digital experiences

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SEOs and GEOs use agentic AI, too

And on the other side of the coin, we also have SEOs using their own agentic systems.

As an example, I’ll share an agenting system I created to help generate article outlines for authors at Weights & Biases. 

What started as a simple replacement for a script I had previously written for the same task has since evolved. 

I’ll also highlight a few upcoming expansions to better illustrate the potential of AI agents.

This agentic system begins by asking the user for five things:

  • The primary phrase they are hoping to rank for with an article.
  • Any secondary terms.
  • The type of article they were writing.
  • The title (if they have one in mind).
  • The author.

It uses this information to inform the other agents within the system what to do and what data to access.

I’ve created several agents and data sources for the agent to access. 

The main ones (including a few still being finished after some testing) are:

A search agent

This agent has access to Google search and removes social platforms, which tend to block our web scrapers.

An analysis agent

This agent does a few things:

  • Extracts the entities from the pages using Google’s Natural Language API.
  • Summarizes content.
  • Extracts questions from the content.

I’ll likely separate these into their own agents as I expand the capabilities, but combining them works well in the current iteration.

A data store of examples

For each author, I created a folder with 10 markdown files that include:

  • The inputs they provided (primary phrase, secondary terms, title, etc.).
  • The outlines generated by the system.
  • The final outlines I handed off after manual editing.
  • The first paragraphs from the published articles, based on my criteria for how section intros should read.

This collection trains the agentic system to understand each author’s preferred structure and tone. It also helps suggest first paragraphs that align with their writing style.

I log all of this – inputs, extracted entities, questions, and outlines – to W&B Weave to monitor performance and guide improvements.

An outline agent

This agent takes in the information from the user, the search results, entities, questions, and summaries and generates an article outline.

Coming soon

Some agents I’m adding in presently are:

  • A keyword agent that will have access to the Google Ads API to get additional keyword ideas and search volumes.
  • A social listening agent that will monitor social channels for trending topics and auto-generate and outline when one crosses a threshold of likely importance.
  • A Slack/email agent: When an article outline is generated automatically, the agentic system will inform me – including a list of notable people talking about the topic and a summary.
  • A competitor agent that will check to see if known competitors are ranking for the content and send them to me with the outline.

I’m sure there’s more to come. (I considered waiting until everything was finished before writing this, but new ideas keep popping up, and this article would never get written.)

You should (and can) build agents too

I’m not alone in developing agents, and while some SEO tools claim to be agentic, I haven’t found any worth paying for yet. 

The real benefit of building agents is that they help me understand the environment I’m marketing in. 

If you want to try developing one, I’ve used obot.ai, which is simple and great for creating basic, useful agents for various tasks.

Big thanks to Marc Sirkin, CEO of Third Door Media, for introducing me to it. 

At the very least, it’ll give you a feel for how agents work, which is a big advantage over competitors who don’t understand what’s happening behind the scenes.

Read more at Read More

How and why to ‘be the primary source’ for organic search

How – and why – to ‘be the primary source’ for organic search

“Just Google it” – ah, so 2021. 

These days, organic search and discovery – although still largely conducted on Google – have fanned out to many sources, with user behavior more multi-layered and dynamic than ever.

SEO professionals these days need to follow course.

Consider a user who: 

  • Starts by watching a TikTok video of a runner boasting about hitting a new PR with the help of a coach.
  • Then does a top-of-funnel search on Perplexity (“what does a running coach help with”).
  • Then hits Google for a search of online running coaches.
  • Then browses a list of sources from AI Overviews.
  • Then hits up a running community on Reddit to ask about peoples’ experiences with one coaching organization or another.

Doesn’t sound like it’s all about keywords anymore, does it?

Instead, we’ve been helping clients establish themselves as the primary source on a topic. 

That means showing up wherever users are looking for relevant information – while also building brand awareness as the subject matter expert.

The picture is changing quickly, so rather than chasing channels and keywords, we’re focusing on understanding and adapting to user behavior (with some healthy analysis of emerging platform trends thrown in). 

Here’s my take on what SEOs need to do to thrive in the age of diversified organic search.

Broaden your channel focus

Expand your focus beyond traditional SEO.

Understand how community-driven platforms (like Reddit and TikTok) and other emerging AI tools are impacting consumer search behavior. 

This means tracking search trends across various channels, not just focusing on Google.

These channels will vary by vertical. (If you’re not completely up to speed on what’s feeding your site traffic, make sure you’re setting up and referencing referral reports in Google Analytics.)

The stakes are high here.

Failing to adapt to these new search behaviors could lead to missed opportunities and a disconnect with target audiences, especially younger consumers.

Dig deeper: Beyond Google – How to put a total search strategy together

Know where your users are going for info – and what kind of info they’re looking for

Where are your users going, and what are they trying to find? 

That’s a much more complicated question than it was a few years ago. 

What your users are looking to learn on Reddit is very different from TikTok (whose algorithm is much more top-of-funnel/discovery-focused). 

And even LLMs and Google are used for fairly discrete behaviors.

The broad “how to do x” and “what is” questions might not be as effective on Google. 

Still, that’s probably what gets cited the most in AI search or large language models (LLMs). 

Consider creating a matrix of funnel intent by channel and crafting content accordingly. 

Track how your strategy works and adjust as you go.

Get the newsletter search marketers rely on.



Stay in touch with the algorithms

Staying on top of shifting user behavior is the biggest priority right now in organic search.

However, that doesn’t mean you can afford to ignore how newer platforms are ingesting content.

The question I get most (by orders of magnitude) these days is about AI search and LLMs (which operate by predicting the next few words or phrases that connect to a topic). 

One way to boost your chances of citation is to position your brand name as close to your industry or solution as frequently as possible – whether that’s in earned, owned, or even strategic paid content.

For instance, if you have a great piece of content that’s getting organic traction, consider syndicating it.

It’s also a good idea to reverse-engineer this by:

  • Analyzing which sources/citations are being used in AI search responses.
  • Angling to get your brand covered there.
  • And/or creating similar kinds of content.

Last, scour those trades (including this one) to find AI search guidance from experts and tidbits provided by the AI search models themselves on influential ranking factors – like this one from Microsoft on Copilot.  

Dig deeper: Your 2025 playbook for AI-powered cross-channel brand visibility

Provide (even more) value

What could your company produce for thought leadership that might get picked up by the top outlet in your vertical? 

Proprietary research, a well-informed perspective from a company leader, or data that introduces a fresh narrative – any one of these can outperform hundreds of formulaic content pieces that flood your vertical.

Publishing content that supplements E-E-A-T principles with effort, originality, and value (my favorite content descriptors these days) does more than catch media attention.

(This is more important now than it was pre-LLMs.)

This type of content has the potential to transcend platforms by associating your brand with leadership within your vertical.

You may begin to see it cited in communities, forums, and social channels as users (not just algorithms) reference it organically.

Define your lane

The topic clustering strategy is still extremely relevant in this search era, and with that comes the frequent question of just how far you should expand that cluster. 

My take: owning your sphere and updating it as needed is better than expanding to less relevant subjects. 

Here’s an example of what that might look like:

Owning your sphere

Stay nimble

We’ve never seen the organic scene change this rapidly. 

  • Do your best to keep your finger on the pulse of newer algorithms, emerging platforms and communities, and shifting user behaviors.
  • Update and track your KPIs accordingly.
  • Make sure you’re including an action-oriented “so what” step that follows this regular analysis.

Whether you’re in-house or at an agency, remember that educating your colleagues about what’s changing is more than just providing value in your role.

It’s being proactive about aligning on strategic shifts you’ll need to make down the road. 

Dig deeper: 6 easy ways to adapt your SEO strategy for stronger AI visibility

Read more at Read More

Google’s anti-privacy bill push sparks outrage among advertisers

Google is being criticized for sending emails to small business owners urging them to oppose California Assembly Bill 566, legislation that would strengthen consumer privacy protections in digital advertising.

The outreach campaign, which asks recipients to sign a Connected Commerce Council letter opposing the bill, has prompted marketing professionals to publicly rebuke the tech giant’s tactics on LinkedIn.

Why we care. The dispute highlights growing tensions between digital advertising platforms and privacy advocates as California lawmakers consider new regulations on data collection practices.

AB 566 would require browsers and mobile operating systems to offer a built-in setting allowing users to easily opt out of data collection

Political misinformation. Google’s request was met with rejection by Navah Hopkins, brand evangelist of Optmyzr. In a LinkedIn post, she encouraged support for AB 566, arguing that businesses should build “consent-driven conversations” with customers rather than assuming entitlement to user data.

“We deserve the right to opt out of sharing our information and as marketers, we can absolutely ‘make do’ without perfect data,” she wrote, expressing disappointment in what she called “political misinformation” from Google.

Other advertisers speak up. Hopkins wasn’t the only one with concerns about this request.

Performance marketer Louis Halton Davies said that Google keeps stacking the chips in its favor when it comes to consent rules:

  • “Another sad thing is that having consented data is incredibly valuable to Google and not having it is just annoying for SMBs. Appreciate Google is a commercial business but they really take the mick stacking the chips so far in their favor.”

Lead generation specialist Julie Friedman Bacchini said that companies should get express agreement for what will be done with user data. If more people knew exactly what was being done, they would reject having their data collected, she said:

  • “Google is pretty notorious for astroturfing issues like this. I have long said that if you cannot get people to actively agree to what you might/want to do with their data then you should not be doing it. The argument that people don’t object is not a fair one as most people have no idea that companies they buy from or provide information to might upload that information to an ad platform like Google Ads. If they did, most would say no thank you, just like they have with Apple’s ATT prompts.”

The other side. In its email campaign, Google claims:

  • California Governor Gavin Newsom vetoed similar legislation last year.
  • AB 566 would mandate “new and untested technology” that might confuse consumers.
  • The bill would force businesses to “waste money showing ads to people who live far away or aren’t in the market” for their products.

What to watch. How Google responds to this push back could signal its approach to similar privacy legislation in other states, as the company navigates growing public concern over data collection practices while protecting its core advertising business.

Read more at Read More

Temu pulls its U.S. Google Shopping ads

Google shopping ads

Temu completely shut off Google Shopping ads in the U.S. on April 9, with its App Store ranking subsequently plummeting from a typical third or fourth position to 58th in just three days.

The company’s impression share, which measures how often their ads appear compared to eligibility, dropped sharply before disappearing completely from advertiser auction data by April 12.

The timing coincided with the Trump administration’s hardened stance on Chinese imports, raising tariffs to 125% while maintaining a more moderate approach to other trading partners.

First seen. Mike Ryan, head of ecommerce insights at Smarter Ecommerce, shared this news on LinkedIn:

Between the lines. Temu’s business model relied on heavily subsidized orders from parent company PDD to drive market share growth, despite operating at a loss on individual sales.

  • New tariffs, combined with crackdowns on “de minimis” import loopholes, have severely undermined Temu’s direct-from-manufacturer approach.
  • The company’s inability to maintain app performance without advertising for even a single day demonstrates the fragility of its market position.

Why we care. Ecommerce advertisers may experience temporary relief in digital advertising costs as Temu’s aggressive spending vanishes from auction platforms. Similar rapid market exits (e.g., Amazon during early pandemic lockdowns) led to drops in cost-per-click metrics. Some reduction in CPM rates is expected, potentially lowering both CPC and cost-per-conversion for remaining advertisers.

Tariffs. The underlying causes of Temu’s retreat (tariffs and import restrictions) could ultimately prove more damaging to the ecommerce landscape, particularly for small and medium-sized businesses.

Bottom line. Unlike failed competitor Wish.com, Temu’s parent company remains fundamentally sound. With U.S. trade policy still in flux and facing internal opposition even within the administration, Temu’s retreat may not be permanent.

Read more at Read More

Make 2025 the year you take home the highest honor in search

Winning an industry award can seriously impact how customers, clients, and colleagues regard your brand. Showcase your achievements and celebrate your professional excellence by entering the Search Engine Land Awards – the highest honor in search marketing!

For the past 10 years, the Search Engine Land Awards have honored some of the best in the search industry – including leading in-house teams at Wiley Education Services, T-Mobile, Penn Foster, Sprint, and HomeToGo – and exceptional agencies representing Samsung, Lands’ End, Stanley Steemer, and beyond.

This year, it’s your turn. The 2025 entry period is now open!

Here’s what you need to know:

  • This is the 10th anniversary of the Search Engine Land Awards, a program designed to celebrate individuals, agencies, and internal teams within the search marketing community who have demonstrated excellence in executing organic and paid search marketing campaigns.
  • This year’s program features 19 unique categories, from Best Use of AI Technology in Search Marketing to Agency of the Year… click here to explore them all.
  • Applying is easier than ever – send us an executive summary that showcases, in 750 words or less, the award-worthy work you and your team performed this past year.
  • Completing your application empowers you to reflect on an impressive year of work, featuring its successes and lessons learned – an invaluable exercise for you and your team.
  • Winning a Search Engine Land Award is a unique, rewarding, and cost-effective way to put your organization a step ahead of its competitors, gain well-earned publicity, boost company morale, and more.
  • Submit your application by May 23 to enjoy Super Early Bird pricing – just $395 per entry ($300 off final rates!).
  • Not sure where to begin? Check out this helpful collection of advice straight from past judges for insights on what makes a winning application.

Don’t miss your opportunity to participate in the only awards program recognized by Search Engine Land, the industry publication of record. Begin your application today! 

Read more at Read More

4 Best SEO Reporting Tools (Free & Paid Options)

SEO reporting transforms raw data into actionable decisions. It shows clients and teams exactly what’s working — and what isn’t.

But here’s the painful truth:

You can waste hours each month collecting data from various platforms. Like copying numbers from Google Analytics, Search Console, and rank trackers into spreadsheets.

Then struggling to make it look presentable.

Oh, and this is for one website. If you’re managing many projects, reporting can get VERY tedious (and costly).

That’s why I’ve handpicked a list of four dedicated SEO reporting tools that:

  • Save time by automatically collating data from your favorite SEO and analytics platforms
  • Help you build client-ready reports without starting from scratch every time
  • Let you track and visualize SEO performance in a way that actually makes sense for you

Here’s a quick rundown of our favorite SEO reporting tools:

Best for Pricing
Google Looker Studio Creating reports from 1,000+ sources like Google Sheets, Search Console, and other APIs Free; Pro plan costs $9/month with a 30-day free trial
Semrush SEO professionals who want an all-in-one solution to track, analyze, and report performance Starts at $139.95/month; Backlinko-exclusive 14-day free trial available
AgencyAnalytics Freelancers and SEO agencies who want to share real-time dashboards with clients Starts at $79/month; 14-day free trial available
DashThis Creating customizable SEO dashboards and helping clients understand what the data means with in-line notes Starts at $49/month; 15-day free trial available

1. Google Looker Studio

Best for creating reports from various sources like Google Sheets, Search Console, and APIs

Pricing: Free; Pro plan costs $9 per month with a 30-day free trial.

Google Looker Studio is a free tool that helps you create SEO dashboards that are visually appealing and customizable.

Looker Studio – Homepage

Here’s what I love about Looker Studio:

Connect All Your Data Sources in One Dashboard

One of the biggest advantages of Google Looker Studio is how seamlessly it connects with 1,000+ data sources.

This lets you pull all your SEO, PPC, and marketing data into one clean, interactive dashboard.

Here’s how it works:

Connect your Looker Studio account to Google’s native platforms, including:

  • Google Search Console to pull in keyword rankings, impressions, clicks, and click-through rate (CTR)
  • YouTube Analytics if you’re reporting on YouTube SEO
  • BigQuery, Google Sheets, Google Cloud Storage if you’re managing large datasets
  • Google Ads if you want to compare paid and organic performance metrics in one place

Looker Studio – Connect datasources

These connectors are free to use and only need a few clicks to set up.

Beyond Google’s platforms, Looker Studio also integrates with 1,100+ third-party data sources via partner connectors.

For example, you can connect your Looker Studio to:

  • Semrush: Import keyword rankings, domain analytics, and backlink data
  • Shopify: Combine ecommerce sales data with SEO performance insights to see how organic traffic impacts your revenue
  • Facebook, Instagram, LinkedIn, and TikTok Ads: Combine all your social media ad metrics with SEO results in one report

Looker Studio – Partner connectors

Note: You can connect Semrush to Looker Studio for free. Many other third-party connectors need a separate paid subscription.


Report Fast with Templates or Build Custom SEO Dashboards

Looker Studio gives you the flexibility to choose how you want to set up your SEO reports. Whether that’s in a streamlined or more hands-on way.

Here’s how:

If you want a quick start, you can use pre-built templates from the gallery.

Looker Studio – Templates

For example, you could choose a Google Search Console performance template.

It visualizes impressions, clicks, CTR, and average position:

Looker Studio – Template – Google Search Console

With this template, you simply need to connect your Search Console account, and you’re good to go.

But if you need something more tailored, you can easily build custom dashboards from scratch in three simple steps:

  1. Choose exactly which metrics to show
  2. Pull in multiple data sources (Google Analytics, Semrush, Shopify, etc.)
  3. Design the layout to fit your team’s or client’s needs

Looker Studio – Report from scratch

Tip: If you’re showing these reports to clients, you can also fully customize your SEO dashboards to reflect your (or their) brand. Do this by adding logos, brand colors, and any visual elements specific to your projects.


Pros & Cons

Pros Cons
Visualizes data with interactive charts, scorecards, and tables It’s primarily a visualization tool that relies entirely on other data sources for its reports
Refreshes data in real-time — you can set up the report and forget about it
Option to embed interactive reports on your website

2. Semrush

Best for SEO professionals who want an all-in-one solution to track, analyze, and report SEO performance in one place

Pricing: Starts at $139.95 per month; Backlinko-exclusive 14-day free trial available

Semrush’s My Reports lets you build customizable SEO reports. It’s designed to help you merge data from across Semrush’s various tools and present it in an easy-to-understand format.

Semrush – My Reports – Overview

Here’s what I love about My Reports:

Combine Multiple Semrush Tools in One Report

Semrush’s My Reports tool lets you pull data from across the platform’s entire SEO toolkit and present it in a single, cohesive report.

You can include insights from tools like:

  • Position Tracking to highlight keyword performance
  • Site Audit to showcase technical SEO health
  • Backlink Audit for link profiles

Semrush – My Reports – Widgets

This feature is perfect if you want to avoid bouncing between separate dashboards. Or manually merging data sources.

With everything in one place, it’s also easier to spot patterns and draw connections. Like how ranking improvements might correlate with new backlinks. Or how technical issues could be holding your keyword performance back.

Create SEO Reports from 20+ Marketing Data Sources

You can go beyond just Semrush data by connecting 20+ other marketing data sources to further enhance your reports.

These include Google Search Console, Google Analytics, Google Business Profile, and more.

Semrush – My Reports – Integrations

For example, you can pull keyword rankings and backlink data from Semrush. Then combine it with Google Search Console data to highlight clicks and impressions.

All in one report:

Semrush – My Reports – Backlinko – Semrush & GSC

This makes it easier to present a holistic view of your SEO performance. And show not only where you rank but also how those rankings translate into actual search traffic.

Save Time with Ready-Made Templates

If you’re short on time and don’t want to build your SEO reports from scratch, Semrush has you covered with ready-made templates:

Semrush – My Reports – Ready-to-use-templates

These templates help you quickly generate reports for common SEO tasks.

For example, you can select:

  • Monthly SEO Reports: Use these to update clients about your SEO performance
  • Site Audit: This gives you a quick overview of your domain’s technical health
  • Backlink Audit: This lets you analyze your website’s backlink profile and spot new link opportunities

You can use your selected template as is:

Semrush – My Reports – PDF

Or you can customize it further with the drag-and-drop tools.

Quickly Build SEO Reports with Drag-and-Drop Widgets

Semrush’s drag-and-drop interface makes it easy to build your own custom reports or build on templates.

Just drag the data widgets you need from the left panel and drop them wherever you need them.

Let AI Summarize Your Report

One of the standout features of My Reports is the built-in AI Summary tool.

Once you’ve built your SEO report, you can click “Add AI Summary,” and Semrush will automatically generate a clear, concise overview of the key takeaways:

Semrush – My Reports – Backlinko – AI Summary

You can also choose whether you want the AI to generate a brief or detailed summary, depending on your audience:

Semrush – My Reports – AI Summary in details

Note: A free Semrush lets you create one report for free. Or you can use this link to access a 14-day trial on a Semrush Pro subscription.


Pros & Cons

Pros Cons
Easily schedule recurring reports and receive them via email You can’t edit the AI-generated summary
White label reports with your logo and branding
Share reports as a PDF or via dashboard link

3. AgencyAnalytics

Best for freelancers and SEO agencies to share real-time reporting dashboards with clients

Pricing: Starts at $79 per month; 14-day free trial available

AgencyAnalytics is a reporting platform built specifically for agencies managing SEO and digital marketing clients.

AgencyAnalytics – Demo project

It lets you create customizable SEO reports by pulling data from 80+ tools, including:

  • Google Search Console
  • Google Analytics
  • Semrush
  • Moz
  • Bing Webmaster Tools

Here’s what I like most about Agency Analytics:

Choose From Four Report Starting Points

AgencyAnalytics gives you four ways to start building a report:

  • Blank report: Start fresh and create a fully customized SEO report
  • Smart report: Auto-generate a report with your connected integrations (like Semrush, Shopify, Google Search Console, and Salesforce)
  • Template: Use a pre-made reporting template
  • Clone existing report: Copy any report you’ve already created

AgencyAnalytics – Four Report Starting Point

If you manage multiple clients or create recurring SEO reports, cloning an existing report is a HUGE time-saver.

You can duplicate the layout, data sources, and widgets from any previous report. This way, you don’t have to start from scratch every time.

And if speed is your priority, the Smart Report option gives you a great baseline. It pulls in data from your connected tools automatically.

But if you’re building something new or one-off, starting with a blank report or a premade template still gives you all the flexibility you need.

Track Your Client’s SEO Goals

AgencyAnalytics lets you set and track specific SEO goals for each client. You can then keep track of the progress in your reports.

Whether it’s hitting a target number of organic sessions, ranking for priority keywords, or increasing revenue, you can define it as a goal.

Simply choose the metric you want to track and set your conditions.

Let’s say your goal is exceeding 100k sessions per month:

AgencyAnalytics – Create a goal

You just drag and drop that goal into your report to track it alongside your SEO performance:

And just like that, you can track your goal right next to your current performance.

Have Full Control of How Your Reports Look

AgencyAnalytics also lets you adjust the size and placement of each widget to fit your reporting style.

You can resize and rearrange your charts, tables, and graphs to fit your preferred style and showcase what’s most important to your audience.

This level of granularity lets you fully customize your SEO reports to make them visually appealing and easy to understand.

Give Clients Real-Time Access to SEO Dashboards

AgencyAnalytics also lets you create custom logins for your clients. This gives them real-time access to their SEO dashboards any time they need.

You can also adjust permissions for each user individually to control exactly what each client sees:

AgencyAnalytics – New user – Customized access

This gives clients a transparent view of their performance. And it cuts down on back-and-forth reporting requests.

Pros & Cons

Pros Cons
Set and track specific SEO goals for clients A bit of a learning curve
Schedule reports and track delivery history
Give clients real-time dashboard access with custom permissions

4. DashThis

Best for creating customizable SEO dashboards and helping clients understand what the data means

Pricing: Starts at $49 per month; 15-day free trial available

DashThis lets you create SEO reports fast, or fully customize them when you need more control.

DashThis – Creating Dashboard

In other words: it’s suitable for those that want a streamlined solution OR a highly tunable one.

You can also pull data from 30+ tools. These include the usuals like Google Analytics, Search Console, and Semrush. But also the likes of Google Ads, CallRail, and YouTube.

Here’s what I love about DashThis:

Build an SEO Report Your Way

DashThis gives you multiple widget types to build exactly the kind of SEO report you want.

Whether you’d like to craft a report quickly or need full control, DashThis gives you this flexibility:

DashThis – SEO Report – Custom Widgets

For example:

You can drop in preset widgets that auto-populate common SEO key performance indicators (KPIs):

DashThis – SEO Report – Preset Widgets

But if you need something specific, you can use custom widgets to pick your graph type, tweak the settings, and fully control how your data looks:

DashThis – SEO Report – Tweak the settings

You can also use static widgets to add context or structure to your report.

For example, you can:

  • Add a custom header
  • Write comments
  • Upload a CSV to add more data to your report
  • Manually enter numbers

DashThis – SEO Report – Static Widgets

You can also use widget bundles to quickly add a group of related widgets at once.

For example, you can add a bundle of five related widgets that give you an overview of your image or organic search performance:

DashThis – SEO Report – Widget Bundle

This makes it easy to quickly set up important reports.

Leave Notes in Your SEO Dashboards

DashThis lets you add notes right inside your dashboards. This way, you can explain what’s happening without sending a separate email to your client:

DashThis – Notes in SEO dashboards

You can use notes to:

  • Call out key wins
  • Clarify sudden traffic drops
  • Guide your client through the data

Comments live right next to your charts. So clients can see your notes in context as they review their performance:

DashThis – Comments next to your charts

Add Formatted Insights

At the end of your report, you can drop in a rich text comment block.

Here, you can write your own notes, style the text, add images, and even structure sections with bullet points:

DashThis Report – Formatting options

It’s perfect for:

  • Summarizing key takeaways
  • Highlighting recommendations
  • Making your report easier for clients to act on

Group Dashboards to Stay Organized

If you manage lots of SEO dashboards, you can organize them into groups. These work like folders for easier navigation.

For example, you could create a group for each client (e.g., “Client A — Monthly Reports”).

Or you could create them for different report types. Like “Local SEO” and “Ecommerce SEO.”

DashThis – Group Dashboards

Pros & Cons

Pros Cons
In-line notes and comment blocks to add insights and context for clients Somewhat outdated overall design
White-label your reports
Plenty of flexibility

Ready to Choose Your SEO Reporting Tool?

The best SEO reporting tool for you really comes down to how much flexibility you need, and how quickly you want to get things done.

If you’re comfortable with a bit of setup, Looker Studio gives you endless customization.

But if you prioritize speed and being able to work with just one tool for many key SEO tasks, Semrush’s My Reports is the better option.

Note: A free Semrush lets you create one report for free. Or you can use this link to access a 14-day trial on a Semrush Pro subscription.


The post 4 Best SEO Reporting Tools <br> (Free & Paid Options) appeared first on Backlinko.

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Your 2025 playbook for AI-powered cross-channel brand visibility

Search Engine Land - Fractl Agents Header

AI is changing how people find and engage with content – but the core signals that drive visibility haven’t changed. 

This article shows how search marketers can stay competitive by combining proven SEO and content strategies with AI-powered workflows to build authority, trust, and reach across platforms.

Why authority still wins in the age of AI search

If you work in marketing, you’ve probably heard the same questions repeated throughout the past year:

  • “What’s AI’s impact on organic search?” 
  • “How can my brand appear in AI-driven search results?” 
  • “Is it safe to use AI in my content workflow?” 

While many agencies and experts are rushing to stake a claim in the new frontier of “AI brand visibility,” industry leaders are aligning around the idea that search engine and AI optimization rely on similar signals. 

Whether you’re using Google or ChatGPT, both platforms strive to surface the most authoritative, relevant content on a given subject. 

They do this by identifying which entities (brands or sources) have provided robust subject matter expertise (contextual relevance) backed by strong third-party authority signals (e.g., citations from trusted sources). 

In other words, the fundamentals that make your content rank highly on Google – expertise, authority, and trustworthiness – also increase your visibility in AI-generated answers.

If you’ve paid attention to effective content marketing strategies over the last decade, keep creating unique, valuable, educational, and engaging brand content enriched with proprietary data and expert insights. 

This approach:

  • Builds credibility and provides fresh expertise beyond what AI alone can produce, which all channels seek to surface. 
  • Earns coverage and citations from authoritative sources across diverse platforms.
  • Strengthens your brand’s authority, diversifies visibility, and drives qualified traffic and cross-channel conversions. 

Meanwhile, if you’re simply using ChatGPT to churn out regurgitated content for top-funnel informational queries – you might as well burn your marketing budget. 

In 2025, it’s critical not to get lost in another “SEO is dead, long live […AI]!” echo chamber. 

We’re 14 years into this recurring, sensationalized industry news cycle, yet search interest is still growing.

SEO is dead - Google Trends
SEO - Google Trends

If we slow down and look at the facts, Google now processes over 5 trillion searches per year (with a 20%+ YoY growth).

AI tools like ChatGPT are expanding search behavior, not replacing it. 

Up to 70% of ChatGPT prompts involve collaborative, custom tasks like code debugging or meal planning, per a recent Semrush study. 

These are things classic search wasn’t built for. 

Growth of Google searches, 2023-2024

Regardless of what we dub this era of “AI optimization,” one thing remains true: the value of cross-channel, inbound marketing reigns supreme, as it has since the dawn of digital. 

While we don’t always need a new industry buzzword, generative engine optimization (GEO) has grown in interest significantly over the last 12 months.

Agency goliaths are starting to invest in their own content strategies around it. 

Ian Lurie on Bluesky
Generative engine optimization - Google Trends

Most brand channels rely on similar ranking principles. 

So, instead of panicking about the latest platform shifts, challenge your team to pause and reflect. 

How do you use AI to scale effective, cross-channel marketing strategies and workflows to sustain your brand’s visibility?

Specifically:

  • How are we building content ecosystems that establish topic authority while earning trust and driving engagement across multiple platforms?
  • Have we done audience research to understand where our target market resides, and are we effectively using AI to scale cross-channel content syndication to those platforms? 
  • Where else should we seek to apply AI to automate our proven marketing workflows to improve efficiency, reach, and ROI? 

Here’s how my agency uses prompt engineering, custom GPTs, and proprietary AI agents to streamline digital marketing – and how your team can, too.

1. Using AI to create newsworthy campaigns with strong E-E-A-T

One of the highest ROI activities your brand can invest in now is proprietary research that produces insights AI can’t replicate. 

This type of content gets cited by publishers, builds domain expertise, and increases your chances of influencing AI training data itself.

You don’t need to build bleeding-edge agentic workflows to see real impact from AI in your marketing. 

Even teaching your team simple prompt engineering and having them build custom GPTs can help streamline your workflows. 

AI can handle tedious tasks – like deep research and data analysis – so your team can spend more time on strategy and creative thinking. 

Below are a few examples of AI-enhanced content workflows any brand can adopt. 

Reactive PR campaign prompts

Use AI to research and brainstorm campaign ideas based on breaking news that aligns with the brand’s vertical and target market. 

For example, you might prompt ChatGPT to take on a digital PR persona tasked with scanning breaking news in your industry from the past 24-72 hours and generating timely campaign ideas.

This kind of AI-assisted brainstorming ensures your content ideas are timely and poised to earn media attention without waiting for time-intensive human research and ideation sessions. 

Sample prompt 

  • Role: You are a digital PR strategist for [Brand], tasked with identifying trending, high-authority news stories in [Topic/Industry/Region] from the past 24-72 hours and generating timely, data-driven campaign ideas that use the brand’s expertise to secure mainstream media coverage.
  • Campaign criteria:
    • Trend-driven: Focus on viral/trending topics from major outlets, TikTok, Reddit, X, Google Trends.
    • Brand-relevant: Align with [Brand]’s domain expertise.
    • Timely and actionable: Campaign can be executed within 24-72 hours.
    • Data-backed: Use rapid methods – pulse surveys, social scraping, Google Trends, proprietary data.
    • Emotionally compelling: Ideas must be timely, educational, emotional, or entertaining.
  • Campaign structure:
    • Title: A concise, engaging campaign title.
    • Description: Explain the campaign idea, key insights/questions, target audience, and tie to current news + brand’s expertise.
    • Methodology: Outline how you will gather and analyze data (e.g., surveys, social scraping, government datasets, trends).

Dig deeper: Reactive PR and AI: How to capitalize on trending topics faster

Data journalism campaign prompts

Consider training a custom AI model on your own archive of successful content marketing campaigns (or case studies from your industry) to generate fresh campaign ideas. 

An internal ideation agent could be fed thousands of past campaign briefs, articles, or link building projects along with their performance outcomes. 

The AI can then generate new ideas tailored to your brand’s vertical, following patterns that historically earned high authority backlinks and engagement. 

You might guide it with criteria. For instance, the idea must:

  • Have a high likelihood of attracting authoritative .edu/.gov/.com links.
  • Be data-driven and unique.
  • Align with your business goals.
  • Be timely or seasonal.
  • Include a visually engaging component. 

This way, the AI isn’t pulling generic ideas from thin air – it’s remixing elements of proven hits to suggest the next big content piece. 

Sample prompt

  • Role: You are a creative data-driven PR strategist, tasked with generating newsworthy, high-authority campaign ideas that earn backlinks from top-tier media (.com), government (.gov), and educational (.edu) sites. You focus on creating unique, engaging, and data-backed campaigns tailored to [Brand]’s specific vertical (e.g., education, tax, aviation, hosting, creative industries).
  • Campaign criteria:
    • High-authority potential
    • Data-driven
    • Creative and unique
    • Aligned with goals
    • Timely 
    • Visually engaging 
  • Approved methodologies
  • Campaign structure:
    • Title 
    • Description 
    • Methodology 

Ideation scoring prompt

Another valuable use of AI is evaluating and refining newsworthy brand content at scale. 

Marketing teams constantly brainstorm ideas for data journalism campaigns, blog posts, and social content. 

Based on learned criteria, an AI agent can rapidly assess each idea for “newsworthiness” or virality potential. 

For example, you can program an AI to act as an editorial panel that:

  • Scores ideas on a scale for promotional viability.
  • Suggests which statistics or angles would make the idea more compelling to the press.
  • Even recommends how to execute the methodology more rigorously.

This doesn’t replace your decision-making, but it helps streamline a recurring process that has a proven framework that AI can help scale. 

Sample prompt

  • Role: You are a data journalism and PR expert tasked with evaluating the newsworthiness and promotional viability of data-driven campaign concepts, including surveys, studies, meta-rankings, and analyses. Your role is to rate the idea’s media potential, suggest the best promotional angles (headlines/takeaways), and refine the methodology to ensure data accuracy and media appeal.
  • Evaluation process:
    • Promotional viability score 
    • Potential headline-worthy takeaways
    • Suggested name 
    • Methodology recommendation

Beyond these examples, dozens of other AI applications can streamline your content workflow. 

Forward-thinking teams are deploying custom AI assistants for tasks such as:

  • Writing survey questions.
  • Building campaign briefs.
  • Identifying typos or brand guideline violations.
  • Discovering unique data sources or variables for new research.
  • And so much more. 

An AI agent can improve any repetitive or data-intensive part of content creation. 

Once you’ve used AI to assist in creating high-quality, E-E-A-T-rich content, the next step is to ensure that the content gets in front of the right audience. 

This is where AI can also play a game-changing role in distribution and PR.

2. Scaling digital PR with AI

Building your brand’s authority and trust through earned media has become more critical in an era of AI-driven search results. 

Google’s algorithm and AI models prioritize widely cited and trusted content, favoring brands with strong E-E-A-T signals. 

Digital PR helps secure high-authority backlinks and trusted media mentions that improve search rankings. 

These efforts also increase the likelihood of being featured in AI-generated results, as LLMs are trained on well-cited, newsworthy sources.

In short, earning mainstream news and authoritative, niche-relevant brand coverage simultaneously strengthens your visibility across search, social, and emerging AI platforms.

AI holds enormous potential for PR teams. It can:

  • Research journalists.
  • Personalize outreach.
  • Even draft pitches in seconds. 

Still, we must pair scale with skill.

Relying too much on automation can lead to spammy, robotic pitches that journalists ignore (or resent). 

Rather than blasting out “just another AI-generated pitch,” smart PR teams use an AI-powered, human-perfected workflow.

AI handles the heavy lifting – research, pattern-based tasks, and first drafts – while humans focus on strategy, messaging, and real relationship-building. 

The key is scaling the repeatable parts with AI and reserving human effort for creativity, judgment, and authentic personalization.

AI and humans in marketing

Here are a few high-impact ways PR professionals can use AI today.

AI pitch strategy prompt

One of the easiest prompts to create is a digital PR strategy generator that mimics the pitch templates your team uses to earn authoritative brand coverage.

Incorporating training guides, sample pitch templates, industry pro tips, and other proprietary knowledge is crucial. 

This is key to building a GPT or agent that helps your PR team stand out in a sea of sameness.

Below are the areas you should hone in and expand when designing a PR strategy prompt.

  • Role: You are PPS savant, a digital PR Expert specialized in generating a complete pre-pitch strategy (PPS) for data-driven PR studies and media outreach. Your job is to extract the most compelling statistics from a provided study or campaign and generate a fully developed, press-ready outreach strategy, including subject lines, email copy, and a targeted media list.
  • Distill:
    • Compelling statistics 
    • Subject lines 
    • Email pitch structure 
    • Follow-up pitch structure 
    • Targeted media outlets 
    • Tone and focus 

Media list builder

Finding the right outlets and contacts is a time-consuming part of PR that AI can dramatically improve. 

Instead of manually searching media databases (or paying for expensive platforms that quickly go out of date), an AI-driven media list builder can scan recent articles and news to identify journalists and publications relevant to your content. 

For example, given a summary of your campaign or a PDF of your research, an AI agent could compile a list of the 30–50 most relevant publishers and reporters, including:

  • The outlet name.
  • A link to a recent similar article (to prove relevance).
  • The journalist’s name and beat.
  • Even metrics like the outlet’s traffic. 

This increases the odds of getting interest and saves thousands of dollars that might have been spent on static media databases. 

Sample prompt

  • Role: You are a digital PR publisher expert who analyzes brand studies to identify the 40 most relevant, high-authority news outlets based on the provided resource. Your focus is on matching the content (attached PDF) to vertical-specific, top-tier outlets and ensuring maximum relevance and link potential.
  • Publisher recommendations should include:
    • Publisher name
    • Root domain (clickable URL)
    • Vertical section (e.g., “All Finance”, “Lifestyle”, “Health”, “Education”, etc.) 
    • Domain authority (DA) 
    • Site traffic 
    • Relevant post 

Blog search

Beyond mainstream media outlets, much of the “long tail” of PR success comes from niche blogs and industry influencers who syndicate or share your content. 

Here, too, AI can make a huge difference. 

To solve this, we built a “blog search agent” that runs a semantic search across 20,000+ active (non-spam) blogs from Kagi’s Small Web to help uncover niche-specific influencers who regularly update their smaller, mid-tier sites for highly relevant audiences. 

Blog search - AI agent

By using AI in these ways, PR teams can significantly increase the speed and quality of their outreach, leading to more authoritative coverage. 

Top brands already use these tactics to land stories in national newspapers and specialized trade publications.

More than algorithmic efficiency, effective PR requires credible, newsworthy content and authentic human relationships. 

AI can help you write 10 pitches in the time it used to take to write one.

Still, if the core story isn’t strong or you haven’t bothered to personalize it, journalists will delete your email. 

Get the newsletter search marketers rely on.



3. Streamlining social content syndication with AI

New search and social platforms will inevitably rise and fall

However, one principle remains constant: marketers must repurpose and syndicate their best content across the diverse platforms where their audience engages. 

In the age of AI, diversification is key for building defensible brand visibility and traffic. 

A blog post that earns links and ranks on Google can be adapted into an X thread, a Reddit post, a LinkedIn article, a TikTok script, or a YouTube video.

Each extension reinforces your expertise and reaches new pockets of your audience. 

Consistent cross-platform visibility boosts SEO and engagement and trains AI models to recognize your brand’s authority everywhere.

Share of social media referrals to the web

Many content teams excel at creating high-value content, but they often lack the bandwidth or distribution tools. 

By automating parts of the syndication process and optimizing content for each channel, AI ensures your work actually gets seen. 

Here are a few ways AI can amplify your cross-channel content strategy.

Reddit advice tool 

With Reddit dominating the SERPs, it’s a crucial time to evaluate this social platform as another avenue for your content syndication. 

This agent helps your social team:

  • Identify relevant subreddits for your brand content.
  • Develop suggested titles and justify why that style would resonate with each specific community.
  • Generate article summaries to get you started. 
Reddit advice tool 

AI image creation 

AI is making creating eye-catching graphics, illustrations, or photos to accompany your content easier than ever.

That said, the jury is still out on the best models and prompts that can make or break your brand’s output. 

A few of my personal favorites include DALL-E 3, Midjourney, and Stable Diffusion, which can produce custom images that were unimaginable a few years ago. 

Still, the key difference is the quality of your prompt engineering.

Often, the best prompt designers are those with a creative eye, like graphic designers, who will know how to coax the model toward a desired style or factual accuracy. 

The result: your content stands out in crowded feeds without the cost or time of a full photoshoot or graphic design cycle for every piece.

AI generated image post by John Mueller

Dig deeper: How to create images and visuals with generative AI

Diversifying and repurposing content across channels is no longer optional. It’s essential for building a resilient brand presence. 

AI makes this far easier by taking on the heavy lifting of format adaptation. 

Your most valuable content assets can live multiple lives: a research report can spawn dozens of social posts, videos, and media pitches. 

A single great insight can become an infographic, a blog, a webinar, and a Reddit AMA. 

With AI handling the transformation and distribution at scale, you can ensure that no piece of content potential goes untapped. 

The payoff is greater reach, more engagement, and a brand that appears ubiquitously wherever your audience (or the algorithms) might look.

AI tools and agents will transform 2025 marketing strategies and workflows 

If there’s one overarching lesson in all of this, it’s that AI isn’t replacing great marketers – it’s amplifying their proven workflows and freeing up time for even greater innovation. 

The brands that outpace their competition in the next 1–3 years will use AI to scale proven marketing workflows.

Humans will stay relentlessly focused on driving creativity, building community, and establishing trust. 

Forward-thinking teams are already investing in comprehensive AI toolkits that touch every aspect of marketing: 

  • Content research and clustering.
  • Content optimization.
  • Digital PR outreach.
  • Technical SEO analysis.
  • Social media scheduling.
  • Sentiment analysis.
  • And much more. 

These early adopters recognize that nearly every marketing workflow will have some element that AI can improve. 

By experimenting now, they’re building a foundation of AI-augmented processes that will be standard practice for everyone else a few years later.

The message for marketing leaders is clear: don’t wait. 

  • Encourage your team to pilot AI in different parts of your operation and see what boosts your efficiency or results. 
  • Create internal case studies of what works (and share these insights with peers, contributing to industry knowledge). 

Remember, the goal isn’t to hand everything over to machines. It’s to let machines do what they’re great at so that humans can do what they’re great at. 

The winning formula is AI + human, not AI vs. human.

In 2025 and beyond, success in SEO and cross-channel marketing will come down to this balance. 

The hype cycles will continue – new tools, algorithms, and platforms – but the fundamentals remain.

  • Know your audience.
  • Create real value.
  • Earn trust.
  • Be everywhere your audience is looking. 

AI is simply the newest (and arguably most powerful) set of tools to help you execute on those fundamentals at scale. 

Those who embrace these tools thoughtfully will:

  • Safeguard their brand’s visibility.
  • Reclaim precious time to focus on strategy and big ideas.
  • Foster the human connections that truly build brands. 

And that’s a winning playbook, no matter how search evolves.

Bottom line? 

AI will boost your growth strategy if you don’t shy away from being an innovator on the technology adoption curve. 

Innovators vs. laggards

Your 2025 brand goal is simple.

  • Repurpose your most valuable content to achieve cross-channel brand visibility, authority, and engagement where your target market resides.
  • Hedge against the rapidly evolving AI landscape that will reshape consumer behavior over the next 12-36 months.

Read more at Read More

The uncontested paid search problem—and what it’s costing you by Edna Chavira

Join us live!
Save your spot!

Are you paying too much for branded search ads, even when you’re the only one bidding?

A hidden flaw in Google Ads could be driving up your CPCs unnecessarily. You’re not alone. And you’re not imagining it. 

Join Jenn Paterson and John Beresford from BrandPilot AI for The Hidden Cost of Google Ads: Solving the Uncontested Paid Search Problem where they’ll reveal:

  • Why CPCs are inflated on branded terms—without active competition
  • How this self-bidding trap happens, and what it’s costing you
  • The true scale of wasted spend across paid search accounts
  • How to stop this problem and take back control of your brand budget

This is the insight your campaigns—and your budget—deserve. Save your spot here!

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10 Ways to Create Helpful Content + Examples and Checklist

Like it or not, we’re all at the mercy of Google’s ranking systems.

Systems that reward some sites with high rankings.

And wipe others off the SERPs overnight.

But it’s not all doom and gloom.

Google provides fairly detailed guidelines about the type of content it’s looking for: helpful content.

We follow these guidelines here at Backlinko.

For example, our SEO strategy guide dominates the search results.

Google SERP – SEO strategy

And ranks for more than 3.2K long tail keywords:

Organic Research – Backlinko – SEO Strategy

But this wasn’t by luck.

We aim for every article we publish to meet — or exceed — Google’s helpful content standards.

And you can, too.

After reading this article, you’ll have 10 Google-approved strategies for creating people-first content.

You’ll also see examples from real sites that excel at creating helpful content.

Plus, you’ll get a free checklist to ensure your pages meet Google’s quality standards.

Let’s start by understanding what “helpful content” is in Google’s eyes.

What Is Helpful Content?

Helpful content delivers what a searcher needs, whether they’re seeking information, researching options, or ready to buy.

It’s content written for people — not search engines.

But what was the Google Helpful Content Update (HCU)?

First launched in 2022, Google’s helpful content update was designed to reward people-first content while filtering out pages created primarily for search engines.

GSC – Helpful content update

According to Google, helpful content does the following:

  • Provides trustworthy information backed by genuine expertise
  • Delivers substantial value compared to competing results
  • Demonstrates firsthand experience with the topic
  • Creates a satisfying user experience
  • Serves a purpose beyond just ranking in search

Google uses a site-wide classifier. It checks your whole domain, not just single pages, for helpfulness.

This means a significant amount of low-quality content can drag down even your best pages.

The biggest changes to this algorithm update took place in late 2023 and early 2024. Some sites lost A LOT of organic traffic.

Google confirms it reduced low-quality content in search results by a staggering 45%.

The sites hit hardest by these updates were:

  • Content-only websites with no actual products or services
  • Sites creating articles purely for search traffic
  • Affiliate sites with thin content and/or a high monetization-to-informational content ratio

The HCU aftermath sparked lots of debate about whether or not these updates were truly “helpful.”

And if the declines and deindexings were warranted.

X – Mike Futia – Status

But the reality remains: Google determines your visibility in search.

And as the makers (and breakers) of rankings, following their guidelines is essential.

As of March 2024, the helpful content update is no longer a thing.

But helpfulness isn’t going away. The HCU is now integrated into Google’s core ranking systems.

Bottom line?

Creating helpful content is vital for your survival in search.

10 Ways to Create Helpful Content That Google Rewards

There’s no sugarcoating it:

Creating exceptional content is hard work.

But it can pay off through high rankings and targeted traffic.

Download our Helpful Content Checklist to follow along as you read. Use it before hitting publish to ensure your content meets Google’s quality standards.


1. Incorporate Firsthand Experiences

Want to instantly make your content more helpful?

Add personal stories and examples (real ones — not AI-generated).

Why?

Because it shows you actually know what you’re talking about — which is exactly what Google’s E-E-A-T guidelines (experience, expertise, authoritativeness, trustworthiness) prioritize.

Google advises against generic, regurgitated advice on its website:

Google advises against generic

By including personal experiences in your content — including your successes and failures — you’ll create the kind of content search engines reward.

And your target audience wants to read.

Take this backlink guide from Backlinko founder Brian Dean, for example:

Backlinko – High quality backlinks

Brian didn’t just give generic advice like “create great content” or “reach out to bloggers.”

He shared specific tactics and advice that actually worked for him, including:

  • Real email templates he’s used for outreach
  • Screenshots showing actual results
  • Step-by-step instructions
  • Tool recommendations
  • Specific case studies with traffic metrics

Backlinko – High quality backlinks – Intro

The result?

Content that feels like you’re learning from someone who’s been there, done that — not canned advice you can find on any site.

No wonder this guide has maintained high rankings for years.

And generated 31.5K backlinks.

Backlink Analytics – Backlinko – High quality backlinks

Pro tip: When sharing personal experiences, focus on specific outcomes and measurable results. Google’s E-E-A-T guidelines value demonstrable expertise. So, don’t just say, “This worked for me,” explain exactly how and in what timeframe. Include photos and screenshots when possible to back up claims.


2. Add Expert Insights and Quotes

Expert quotes add authority and new perspectives to your content.

They also help you meet Google’s helpful content expectations by providing insights readers can’t find elsewhere.

GSC – Content and quality questions

Even if you have personal experience with a topic, expert opinions add dimension and alternative perspectives that make your content more comprehensive and helpful.

Expert quotes strengthen your content in multiple ways:

  • Add credibility to your claims
  • Provide unique insights
  • Create content that’s difficult for competitors to replicate

For a great example of this in action, look at pet company Chewy.

Their content often contains insights from board-certified veterinarians and animal behaviorists.

Expert quotes strengthen your content

This makes it more authoritative and trustworthy.

Source expert insights through:

  • Original interviews (via email, phone, or video)
  • Reaching out to experts on LinkedIn, X, or industry-specific sites and forums
  • Attending industry events and networking for insights
  • Using a media outreach platform

As Nate Matherson, head of growth at Numeral, says:

When writing blog posts, I often source expert insights from leaders in the SEO industry for my weekly SEO podcast, Optimize. For example, after interviewing Ethan Smith, the CEO of Graphite, on my podcast, I repurposed one of his quotes about topical authority to use in a blog post on the same topic.


3. Create Content That Meets Search Intent

Understanding and satisfying search intent is fundamental to helpful content.

For example, if someone searches “how to fix a leaky faucet,” they want clear, step-by-step instructions — not a sales page for plumbing services.

Content that addresses their actual goal (fixing the faucet themselves) will be considered more helpful.

But first, you need to understand the four main types of search intent:

  • Informational: Seeking knowledge — “how to fix a leaky faucet”
  • Navigational: Looking for a specific website — “Home Depot plumbing”
  • Commercial: Researching options — “best tankless water heaters”
  • Transactional: Ready to buy — “buy Moen touchless kitchen faucet”

The 4 types of search intent

Not sure if you’re creating people-first content that meets search intent?

Consider these points from Google:

After reading your content, will someone leave feeling they’ve learned enough about a topic to help achieve their goal? Will someone reading your content leave feeling like they’ve had a satisfying experience?


If the answer to either question is “no,” your content isn’t fully addressing search intent.

To better meet search intent:

  • Analyze the current top-ranking pages for your target keywords
  • Note what format dominates (guides, lists, videos, etc.)
  • Use a keyword research tool to check search intent for each term and identify related questions and topics. Keyword Magic Tool is helpful for this task.
  • Use clear headings that answer specific questions
  • Include practical next steps or related resources
  • Demonstrate topical authority by addressing all relevant subtopics and common pain points in your content

Start your keyword research

Explore the largest keyword database.

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4. Use Reputable Sources

Using high-quality sources (and citing them) is important for all sites.

It signals to readers and search engines that the information you’re sharing is reputable, accurate, and verifiable.

Well+Good, a wellness site, demonstrates this in its article about medication safety:

Well+Good – Reputable sources

They support every health claim with information from:

  • Board-certified psychiatrists
  • Professors of psychiatry and behavioral sciences
  • Peer-reviewed medical journals
  • Reputable health resources, like .gov sites.

Well+Good – Reputable sources support health claim

When evaluating sources for your content, follow these best practices:

  • Prioritize recognized authorities in the field (major universities, established publications, industry leaders)
  • Check publication dates to ensure information is current
  • Check that you’re referencing the original source of the information
  • Look for potential conflicts of interest or bias in the source’s funding or affiliations

Google’s E-E-A-T guidelines place heavy emphasis on trustworthiness.

And nothing builds trust faster than showing readers you’ve based your information on solid, reputable sources.

5. Hire Writers with Topical Experience

When it comes to helpful content, experience matters.

So, prioritize writers with backgrounds in your niche over generalists.

This will benefit your content in multiple ways:

  • More practical, nuanced advice that only comes from hands-on experience
  • Insider tips that readers can’t find on other sites
  • Real examples and case studies that build immediate trust

For example, Harvard Health Publishing features physicians as their content creators.

These writers have impressive qualifications.

Including clinical experience, research credentials, and specialized knowledge in their medical fields.

Harvard Health Publishing – Writer's qualifications

This level of expertise is particularly important for Your Money, Your Life (YMYL) topics, where accuracy directly impacts reader well-being.

But experienced writers are valuable across all blog niches, from beauty to travel.

For instance, Family Vacationist, a travel blog, features contributors who have personally visited the destinations they cover.

Family vacationist – Writer – Insider tips

This is evident by the insider tips they give.

Including advice on the best rides for kids, the tastiest treats in theme parks, and which hotels to stay at and why.

Harvard Health Publishing – Insider tips on the topic

Family Vacationist also highlights its writers’ experience in bios.

Including relevant publications where they’ve been featured.

Writers Experience in Bios

Even if you already have experienced writers, an expert review process will add another layer of credibility to your content.

  • Have subject matter experts fact-check your information
  • Include reviewer credentials directly in your content
  • Highlight your review process on your editorial standards page

For example, home services company Angi has experts review its content and features them prominently with a byline.

Tara Duley – Byline

The expert reviewer also gets a bio to highlight their qualifications.

Expert reviewer – Bio

Investing in topic experts signals to readers and search engines that you’re committed to delivering accurate content and genuine value, not just ranking for keywords.

Pro tip: Create a database of expert reviewers categorized by specialty, experience level, and publication history. When new content needs arise, you’ll know exactly who to contact for a review.


6. Provide an Optimal Page Experience

Page experience is a critical component of helpful content.

If your page loads slowly or is hard to navigate, readers will leave. It doesn’t matter how good your information is.

But as Google states on its website (in slightly different words), doing the bare minimum won’t cut it.

GSC – Provide a great page experience

For the best results, cover all aspects of the page experience rather than focusing on isolated elements.

Here’s how:

Analyze Your Current Performance

Use PageSpeed Insights and Google Search Console’s Core Web Vitals report to establish your baseline metrics.

Focus on the following scores:

PageSpeed Insights – Backlinko

If your assessment fails, follow the tool’s recommendations to improve these metrics.

Like reducing unused JavaScript and third-party code.

PageSpeed Insights – Diagnostics

Pro tip: Use a tool like Semrush’s Site Audit to get weekly updates about your site’s technical performance. You’ll get automatic updates about issues affecting page experience, including loading speed, crawlability, broken links, large files, and more.


Optimize Images

Compress images without sacrificing quality using tools like TinyPNG, ImageOptim, or built-in CMS optimizers.

This will keep your images from dragging down your page speed.

ImageOptim – Homepage

Test Across All Device Types

Ensure your site has a responsive design that works across desktops, tablets, and various mobile screen sizes.

Use Chrome DevTools or BrowserStack to test how your site performs on popular devices and browsers.

Pay special attention to touch targets on mobile.

Check that buttons and links are easily tappable without accidental clicks.

BrowserStack – Homepage

Improve Security

Use HTTPS across your entire site to build user trust and meet Google’s requirements for secure browsing.

Google Search Console’s HTTPS report will tell you if your pages are secure. (And what to fix if they’re not.)

You’ll also want to configure proper SSL certificates and ensure all resources load securely.

GSC – Backlinko – HTTPS

Optimize Above-the-Fold Content

Prioritize loading essential above-the-fold content (aka content that appears on a webpage before scrolling) to capture web visitors’ attention.

And draw them to your most important content or assets.

Minimize unnecessary elements that push key content below the fold, especially on mobile devices.

Above the fold

Balance Monetization with User Experience

If you use display ads, ensure they don’t trigger layout shifts, overwhelm content, or create friction points for readers.

Reserve space for ads in your layout to prevent content jumps when they load.

The Spruce – Ad at the top

7. Seek Information Gain (aka Bring Something New to the SERPs)

Google hasn’t said that “information gain” is a ranking factor, but it aligns with their emphasis on adding value to search results.

Information gain means adding something new to the topic. Something readers can’t find anywhere else.

I’ve mentioned some information gain methods already, like firsthand experiences and expert quotes.

But there are other ways to achieve information gain, including the following:

  • Original research: Survey your audience or industry and publish the findings
  • Proprietary frameworks: Develop your own scoring system or methodology
  • Product testing: Go beyond specs to share real-world performance

For example, the finance site NerdWallet goes to great lengths to thoroughly review different financial products.

Like credit cards, savings accounts, and personal loans.

As part of that effort, they created a NerdWallet star rating methodology.

NerdWallet – Rating methodologies

But they don’t use a one-size-fits-all rating system.

They created separate methodologies for each financial product category.

Why?

Because different factors matter for different financial decisions.

NerdWallet – Star rating methodologies by topic

They also published detailed explanations of how they weigh different factors in their rating system.

This helps give their star rating system more credibility.

NerdWallet – Rates credit cards

You’ll see these ratings on various NerdWallet reviews to help readers choose the best products for their needs.

Like this one for a credit card:

NerdWallet – The best credit cards

The key takeaway here?

Information gain often requires a significant upfront investment.

Whether in time, money, or both.

But it leads to something valuable: content that competitors can’t replicate overnight.

8. Refresh Existing Content

Creating new content isn’t always the best strategy.

Sometimes, updating what you already have delivers better results with less effort.

Fresh, comprehensive content shows Google you’re committed to quality and accuracy.

It can also help boost your rankings.

In my experience, updating existing content often delivers faster traffic gains than creating new pieces. A blog post I wrote for Positional about title tags basically sat in the same SERP position for nine months. After revamping the post with additional information, it shot up in rankings almost immediately — and the ranking and traffic gains have held.

Positional – Blog post organic traffic


When refreshing content, prioritize these improvements:

  • Update statistics and examples with current data
  • Enhance visuals and formatting for a better user experience
  • Incorporate new expert insights or research
  • Fix outdated advice or recommendations
  • Target evolving search intent

Backlinko – SEO Checklist – Last update

Warning: Updating old content with a new date to appear “fresh” without substantial changes won’t fool Google. Focus on genuine updates that add new value, insights, or relevant information to improve the reader’s experience.


9. Create Helpful Graphics and Videos

Helpful content doesn’t just mean the words on the page.

Graphics and videos can also be valuable additions that improve reader comprehension and engagement.

When creating visuals for your content:

  • Focus on clarifying complex ideas, not just adding decoration
  • Create custom graphics rather than using generic stock images
  • Ensure videos add unique value beyond what’s in the written content
  • Use callout boxes to highlight key takeaways

At Backlinko, we take visual content seriously.

You’ll often see us using screenshots from various analytics programs to highlight results and showcase website performance.

Backlinko – Information gain – Visual content

Our custom graphics illustrate key points and make complex topics more digestible.

They also keep readers engaged throughout the article.

Backlinko – How to start a blog – Graphics

We use tables to make data-heavy topics more digestible.

And improve the readability and retention of our content.

Backlinko – How to start a blog – Table

We also use callout boxes to break up text and add more value.

Like side notes and pro tips.

Backlinko – How to start a blog – Pro tip

Visual elements make your content more appealing and effective at conveying ideas clearly.

They can also help you improve your bounce rate.

10. Be Strategic with AI Writing Tools

AI writing tools can be great assistants, but they shouldn’t replace human writers.

In fact, Google warns against “using extensive automation to produce content on many topics.”

GSC – Avoid creating search engine-first content

Google’s March 2024 update specifically targeted sites using AI to generate low-quality content at scale.

Google search update – March 2024 – Scaled content

As a result, many websites with large amounts of AI-generated content saw dramatic ranking and indexing issues.

X – Ian Nuttall – Site index status

But if you read its guidelines, you’ll see that Google isn’t technically against using AI.

As they say on their site — they reward high-quality content “however it’s produced.”

GSC – High quality content

This is a little bit of a gray area, though.

Your idea of high-quality, human-edited AI content may not match Google’s.

But overall, avoid using AI to create low-quality, unoriginal content to manipulate rankings:

Including:

  • Publishing AI-generated articles without significant human input
  • Creating entire pieces with no subject-matter expertise
  • Relying on AI for factual claims without verification
  • Generating content solely to target keywords with no real value

Luckily, there are plenty of ways to benefit from AI content tools while staying in Google’s good graces.

ChatGPT – Homepage

This includes:

  • Summarizing research papers or creating key takeaways
  • Suggesting potential structures based on top-ranking content
  • Creating (very) rough drafts of blog posts, email marketing, newsletters, and more
  • Improving clarity, fixing grammar issues, or suggesting better phrasing
  • Generating topic ideas or angles for your content

The key?

Use AI as a foundation, not a final product.

Enhance it with your expertise, personal experiences, and fact-checking to satisfy Google’s E-E-A-T guidelines.

Bonus: Evaluate Your Content’s Helpfulness with Google’s “Who-How-Why” Framework

Want a simple way to assess if your content meets Google’s helpful content standards?

Use their Who-How-Why framework.

Google's Content Quality Framework

Who Created the Content?

The “Who” question focuses on expertise and credibility.

Google wants to see clear information on the team behind your content.

This can be strategists, writers, editors, fact-checkers, and expert reviewers.

  • Add detailed author bios that highlight relevant experience and credentials
  • Include prominent bylines on all articles where readers would expect them
  • Link bylines to author pages with additional background information

For example, the National Council on Aging (NCOA) highlights its writers’ experience and expertise prominently in bios.

Including medical credentials, education, and writing experience.

This transparency builds trust with both readers and search engines.

NCOA – Author – Sheila Molony

How Was the Content Created?

The “How” question is all about transparency in your process.

Google wants to know:

  • What research or testing methods did you use?
  • How thorough was your approach?
  • Did you use AI assistance? (If so, how?)

If you conducted product testing, explain your methodology.

Don’t just say, “We tested 10 products.”

Be specific.

For example, the NCOA highlights its testing data on articles.

Including how many hours of research went into their testing.

And how many experts they consulted.

NCOA – Why you can trust-our expert review

Why Does the Content Exist?

The “Why” question is the most critical — and the one most likely to trigger ranking issues.

Ask yourself:

  • Is this content primarily for helping people? (Good)
  • Is it primarily for attracting search traffic? (Bad)

If you’re only publishing to rank for keywords without providing unique value, Google will eventually catch on.

Instead, create content that would be valuable even if search engines didn’t exist.

Content that people would seek out directly.

Like this in-depth NCOA guide on respite care that would be valuable to its target audience, whether on- or offline.

NCOA – Content that people seek directly

Put This Helpful-Content Framework into Action

Want results? Stop creating content just to check an SEO box.

The sites that dominate search results are those that genuinely help their audiences.

With the 10 strategies in this guide, you’ll create content that Google recognizes as truly valuable.

And attracts traffic because it deserves to rank, not because it’s gaming the system.

So, download our Helpful Content Checklist if you haven’t already.

Then, check out our Content Gap Analysis guide to identify untapped opportunities where you can apply these principles.

You’ll discover where to focus your efforts for maximum impact so you stand out on the SERPs — and withstand Google’s next update.

The post 10 Ways to Create Helpful Content + Examples and Checklist appeared first on Backlinko.

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Dealing with Google Ads frustrations: Poor support, suspensions, rising costs

Dealing with Google Ads frustrations: Poor support, suspensions and rising costs

Google Ads has 718 reviews on TrustPilot with a 1.1-star rating.

That’s a shockingly low score for a platform that has helped countless businesses grow and created entire careers in digital marketing.

Let me preface this by saying that this isn’t meant to be an angry rant. 

Google Ads has provided incredible opportunities, but the overwhelming number of negative reviews clearly shows that advertisers face serious frustrations daily.

Poor support, unexplained account suspensions, rising costs, and a lack of transparency have left many users feeling helpless. 

These aren’t just isolated issues – they’re widespread problems that need attention.

So, what exactly is going wrong? And more importantly, how can it be fixed?

Here’s a breakdown of the most common complaints about Google Ads – and what could be done to improve the platform.

Poor customer support

Users frequently report that customer support is unresponsive, slow, or provides generic, unhelpful responses.

Many of us have experienced the customer service loop of Google Ads: 

  • Contact support.
  • They submit a ticket.
  • Ask you to allow 3-5 days for a resolution. 

After eight days, you contact support again, and the process repeats with no resolution. 

Several weeks or months later, the issue may be resolved – or not.

It’s unclear what the internal protocol is for Google Ads support; it doesn’t seem to follow the standards of most major companies. 

There appears to be a lack of account notes and follow-up. 

Users report contacting support for the same issue, opening a ticket, but receiving no further response. 

Another ticket is then opened, and the cycle continues. 

If a customer support representative remembers, they may send an email with the reference number. 

When contacting support a second time, little to no information can be provided using the reference number. 

Support often says, “There is no update on your ticket; please allow 3-5 more days.”

This is a nightmare for business owners, freelancers, and ad agencies trying to manage their Google Ads accounts and resolve issues quickly.

If Google Ads consistently sent feedback surveys, it could significantly improve customer support. 

However, many users are no longer receiving the surveys – either after a phone call or because the link is not sent after a live chat.

If you do receive a survey via email or see one pop up in your account, be sure to fill it out thoroughly. 

We can’t expect to improve customer service without providing constant feedback.

Account suspensions

Account suspensions without clear explanation and slow response times are common complaints with Google Ads.

While Google Ads needs to suspend accounts that blatantly violate their policies, they should be handled more quickly for accidental violations that can be resolved with a simple ad rewrite.

Many new accounts are suspended quickly but approved slowly, often taking weeks or months, if ever – despite the issues being corrected to comply with Google Ads’ policies. 

When accounts are suspended, the explanation is often vague.

Customer support representatives typically just read what’s on the screen, offering no further explanation, resolution, or assistance.

A frequent reason for account suspensions or ad disapprovals is a “Policy Violation,” but the specific policy is rarely cited. 

Even after the user resolves the issue, the account or ad may still be delayed in approval, sometimes taking weeks or months. 

For advertisers in sensitive categories (i.e., mental health services, supplements, housing, employment, recruiting, technical support services, or financial services), quick suspensions and slow resolutions can be devastating. 

These businesses often have everything in place to comply with Google Ads’ policies but may have made a minor mistake during ad setup.

Another common suspension reason is “Circumventing Systems Policy,” but once again, the explanation is unclear, causing frustration over the lack of transparency in enforcement. 

This often happens with businesses that hire multiple agencies or freelancers over time, leading them to be unaware of how many Google Ads accounts were set up under their name. 

Even worse, Google Ads support typically fails to explain this situation clearly, making it difficult for businesses to track who created all the accounts that got suspended. 

If these agencies or freelancers are responsible, are they now banned from running ads on Google across any account? 

This policy and review process urgently needs rethinking.

Agency owner and PPC expert Menachem Ani shared:

  • “Reps can no longer help with some of the things they were able to help with in the past. For example, we have a client whose account was suspended – but our reps can’t do anything to help us.” 
  • “While I believe that Google’s intentions are good, the reality is that many accounts get suspended incorrectly with no recourse.”

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Lack of results

Many reviews complain about a lack of results with Google Ads. 

This often stems from a lack of understanding of how to use the platform effectively. 

Basic strategies – such as choosing the best keywords, writing effective ads, controlling bidding and budgets, building relevant landing pages, and adding negative keywords – could have helped prevent these negative reviews.

Google Ads can improve by following the lead of other software companies and offering in-depth tutorials to help users get the most out of the platform.

Collaborating with industry experts outside Google to create tutorials would also help users make informed decisions about their ad spend.

Currently, Google’s advice often contradicts guidance from industry-leading publications.

Instead of conflicting guidance, open collaboration could align best practices, ensuring users who invest time in learning Google Ads can actually apply their knowledge effectively.

The running joke is that learning how to run Google Ads from Google is like learning how to play Blackjack from the casino – they don’t have your best interests in mind. 

PPC industry leader Brad Geddes specifically calls out “Recommendations I always ignore,” which, ironically, are the same recommendations that Google Reps and account notifications often advise users not to ignore. 

A collaboration between industry experts and Google Ads could be mutually beneficial, helping both the platform and its users. 

If new users take Google’s tutorials and certifications only to lose substantial amounts of money on Google Ads, they may not continue investing in the platform.

It’s unclear why the worst advice on running Google Ads comes directly from Google Ads and its reps.

Rising costs

Advertisers have also voiced concerns about the rising costs of Google Ads, which have become even more problematic in recent years. 

Search Engine Land’s Danny Goodwin reported on Google Ads’ price manipulation:

  • “The U.S. Department of Justice hammered Google over search ad price manipulation and more in its closing statement on search advertising.” 

Many business owners, freelancers, ad agencies, and industry experts are worried about these rising costs and the lack of transparency.

Boris Beceric, Google Ads consultant and coach, remarked:

  • “Google is a monopoly that’s raising prices without telling advertisers about it.” 

Google Ads’ newest update for double service ads now allows the same business’s ad to appear twice on the same page. 

Will this cause further issues for advertisers concerned about rising costs, or will it help boost results?

PPC expert Navah Hopkins also noted:

  • “Google is officially making it fair game to have more than one spot on the SERP. I have thoughts on this, but I want to see how performance actually shakes out in Q2.” 

We will have to wait and see if this helps with rising costs or hurts them. 

Issues with Google reps and Teleperformance

Many Google Ads users also express frustration with Teleperformance, Google’s outsourced customer support team. 

Complaints often include poor advertising results due to Google Reps’ advice, overly aggressive outreach, and generic or scripted responses.

Advertisers also report trust issues with Google reps, particularly after one made unauthorized changes to a business’s Google Ads account. 

Andy Youngs, co-founder of The PPC People, highlighted this, discovering a recent instance where a Google rep altered an account without approval.

TrustPilot reviews, Reddit, and nearly every social media channel are filled with complaints about Google reps.

However, Google Ads has not made significant changes to the program. 

Matt Janaway, CEO of Marketing Labs, stated:

  • “We get calls daily from reps that have been assigned to our client accounts. It’s very convoluted, and when we don’t engage – because we can’t possibly engage them all – they try to go directly to our clients instead!” 
  • “This happens regularly. And the scare tactics they use are quite ludicrous.”

The simple solution for Google Ads would be to train their reps to provide useful advice and assign them to a smaller number of accounts. 

An even simpler solution might be to remove the program entirely, given the overwhelming amount of negative feedback.

So, what can we do?

Direct feedback is the best way to push for change.

While posting frustrations online might feel satisfying, it’s unlikely Google Ads will see or act on them. 

Instead, be sure to complete the surveys Google sends via email or within your account, offering detailed and constructive feedback.

If you want to voice concerns publicly, you can share them on platforms like TrustPilot (Google Ads TrustPilot page), Reddit, industry forums, or social media – but always keep it professional and solution-focused.

For direct communication, use Google’s official feedback and support forms:

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